Manual Voice Server Anuncio © 2009-2014 Vidicode®
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11.4.1
Introduction to the report software
This software can be used to retrieve call statistics from Vidicode Voice
Servers.
At the first startup, the following screen is displayed:
Fill in the name, IP-address, FTP username and password, and click OK.
In the main screen, click the Refresh button to begin downloading the
list of calls (menu Data, Refresh). This may take a long time, depending
on the number of calls that are on the device.
In the main screen only a limited number of calls are displayed. (See
menu Extra, Configuration, Settings to set how many). You can export
the complete listing from the menu Data, Create Report.
From the menu Statistics, you can retrieve five types of statistics:
•
Time Calls: The number of calls per time of the day
•
Duration Calls: The number of calls per time duration
•
Waiting Time: The number of calls per waiting time
•
Number of Calls: The number of calls per day of the week
•
Local number: The number of calls per local number
The statistics are available in three forms:
•
Grid: Table-based information that can be exported to CSV format
(for spreadsheet import)
•
Chart: Graphical display
•
Report: Text file
11.4.2
Filtering and searching
To filter the data to specific criteria, click menu Data, Filter Data. The
data filter determines which calls are included in graphs, tables, and
