Manual Voice Server Anuncio © 2009-2014 Vidicode®
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5
System configuration
The system settings determine the basic functions and operation of your
Voice Server. Fill them in guided by this chapter.
5.1
Opening the System menu
On the desktop model:
•
Press the
key to enter the recorder settings menu.
On the 19” model:
Press the
key
•
Press the soft key SYSTEM
SYSTEM
SYSTEM
SYSTEM to move to the recorder settings menu
5.2
Call Statistics
The meaning of Call Statistics is that the Anuncio will make a record of
every call, even unanswered calls. The data can be analyzed using the
Call Recorder Access System. This is important because call statistics
provide you with detailed knowledge about how efficient your company
is in answering the telephone.
5.3
Answering time
This is the time between the arrival of the call and the Voice Server
answering (when it is instructed to answer immediately). A very short
time gives a quick response, but to the caller it might be more common
to hear the phone ringing at least once.
•
Press +
+
+
+ or ---- to increase or decrease the Answering Time by 0.1
second.
Answering Time: 0.2s
NEXT - STOP
Call Statistics: On
NEXT CHANGE STOP