Manual Voice Server Anuncio © 2009-2014 Vidicode®
11
the progress that he makes in the queue. In between he can listen to
music or spoken information.
1.1.2
Call Statistics
A Voice Server is usually bought to cope with an existing problem in the
handling of telephone calls. Many problems however are unknown.
Quite often it is unknown how many calls remain unanswered and how
they are distributed over departments or times of the day. To come up
with a good solution it is important that you analyse the data of a
certain period, of departments, etc.
After installing the Anuncio it is important to keep track of the call
statistics. When you create a call queue for example and the callers have
to wait too long in the queue you will loose them.
1.2
Network
The Anuncio features an Ethernet interface. It can be connected to a PC
or computer network through the Ethernet interface. With its own IP
address it will act as an FTP-server from which files can be downloaded
using any FTP client.
The network interface has many applications:
The Anuncio can be configured and controlled from a PC in the
network. For many users this will be the preferred way to configure the
Anuncio. Configuration software for PC’s with Microsoft Windows is
included with the product or can be downloaded from our website
www.vidicode.com.
1.3
Pass Through connection system
A Voice Server will be connected between the public telephone network
and your telephone system. All ISDN channels pass through the internal
bus of the Anuncio and it can take control at any time. Pass Through is
also occasionally called In-Line.
As a consequence of the pass through connection the Anuncio can also
intercept the D-channel and therefore control signalling between the
telephone system and the network. This is used to filter numbers sent by
the PBX so that they are not sent to the line.
It can be used to capture commands from the user to the recorder which
has several applications that will be explained in this manual.
Because of pass through mode the Anuncio is equipped with loop-
through relays to prevent disrupting telephone communication in case
of a power failure or another malfunction. The loop-through relays then