Manual Voice Server Anuncio © 2009-2014 Vidicode®
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The next audio file between
System Message 080 and 089 will
be played when either the
previous file is completed or the
queue position changes.
In the latter case the new queue
position is heard first.
The Anuncio can process more then one queue. The telephone number
distinguishes between them. The telephone number can be either the
originally called number or a new telephone number specified for the
queue. If the telephone number includes a “#“ prefix the originally
dialled number is retained if the caller escapes from the queue (see
below).
There are several additional queue processing options:
•
A “Queue Escape” Message Number may be specified. The caller
can escape from the queue by pressing DTMF key 1 on their
phone.
•
A brief “Connected” Message Number can be specified. The audio
file will be played when a the PBX signals a “Telephone in Queue”
has been picked up (gone off-hook).
•
A Queue Maximum can be defined. If the number of calls reaches
this maximum, a jump is done to another message.
If no type is defined for a Transfer message, it will act as Direct Connect.
Transfer messages can optionally change the telephone number that will
be sent to the PBX. The specified phone number can be a virtual number
(only known by the Anuncio and the PBX) to enable interesting features
to be created on the PBX. If no phone number is specified the originally
called number of the incoming call is used.
For each Transfer message a Busy and/or No Answer message number
can be entered.
If the dialled number is busy or doesn't answer before the “No Answer
Timeout” time, the Anuncio can take back the call and jump to another
message number. The No Answer Timeout is changed in the Anuncio’s
system menu.
