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Manual Voice Server Anuncio © 2009-2014 Vidicode®

13

2

Installation

2.1

What is in the box?

The following parts are supplied with your Voice Server Anuncio:

19” model PRI

Mains cable (not available for
Switzerland and Australia)
ISDN cable with two RJ45 connectors
Brackets with screws for rack mount
This manual

Desktop model BRI

Mains power supply adapter and cable
2 or 4 ISDN cable with two RJ45
connectors (2 meter)
2 or 4 ISDN cable with two RJ45
connectors (30 centimetres)
2 or 4 ISDN T-adapters
Headset
This manual

19” model BRI

Mains cable (not available for
Switzerland and Australia)
2 or 4 ISDN cable with two RJ45
connectors (2 meter)
2 or 4 ISDN cable with two RJ45
connectors (30 centimetres)
2 or 4 ISDN T-adapters
Brackets with screws for rack mount
Headset
This manual

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Summary of Contents for Anuncio BRI

Page 1: ...oice Server Anuncio Voice Server Anuncio Voice Server Anuncio Voice Server Anuncio for ISDN II PRI for ISDN II PRI for ISDN II PRI for ISDN II PRI Manual Manual Manual Manual V2 V2 V2 V2 1 1 1 1 VC200...

Page 2: ...Manual Voice Server Anuncio 2009 2014 Vidicode 2...

Page 3: ...epending on the selected procedure the function of the keys is always obvious About the recorder keys on all models About the recorder keys on all models About the recorder keys on all models About th...

Page 4: ...o 2009 2014 Vidicode 4 Function Function Function Function keys desktop model keys desktop model keys desktop model keys desktop model Function keys 19 model Function keys 19 model Function keys 19 mo...

Page 5: ...Manual Voice Server Anuncio 2009 2014 Vidicode 5 Alfa Alfa Alfa Alfa numerical functions numerical functions numerical functions numerical functions...

Page 6: ...oth Liquids might contain minerals that corrode the electronic circuits Use and store the Voice Server only in temperature conditions between 0 and 40 degrees Celsius Temperature extremes can shorten...

Page 7: ...ISDN lines 15 2 3 1 Connecting to Basic Rate ISDN 18 2 3 2 Connecting to E1 Primary Rate ISDN 20 2 4 Connect the network 21 2 5 Disconnecting ISDN 21 3 Voice server configuration software 22 3 1 Atten...

Page 8: ...ess 40 6 8 IP subnet mask 41 6 9 Gateway 41 6 10 IP name 42 6 11 E mail 42 6 12 Reply address 43 6 13 SMTP server IP address 43 6 14 SMTP server port 44 6 15 Domain name 44 6 16 DNS server 45 6 17 NTP...

Page 9: ...11 Appendix A Call Statistics 66 11 1 Example of the customer support department 66 11 2 The example of many unanswered calls 67 11 3 Call Statistics when the Voice Server is in service 67 11 4 VC Rep...

Page 10: ...d a PBX on a suitable ISDN extension card Voice Server Anuncio is made for basic rate BRI or primary rate PRI ISDN lines There are three types available as desktop BRI only or 19 models Voice Server P...

Page 11: ...rk interface has many applications The Anuncio can be configured and controlled from a PC in the network For many users this will be the preferred way to configure the Anuncio Configuration software f...

Page 12: ...Manual Voice Server Anuncio 2009 2014 Vidicode 12 close to fall back into passive mode and ongoing telephone calls are not disconnected...

Page 13: ...ck mount This manual Desktop model BRI Mains power supply adapter and cable 2 or 4 ISDN cable with two RJ45 connectors 2 meter 2 or 4 ISDN cable with two RJ45 connectors 30 centimetres 2 or 4 ISDN T a...

Page 14: ...t does not have an On Off switch the Voice Server is turned on by connecting the power supply 2 2 2 On the 19 model Use the supplied mains cable The Anuncio does not have an On Off switch it is turned...

Page 15: ...o desktop model Voice Server Anuncio desktop model Voice Server Anuncio desktop model Voice Server Anuncio desktop model 1 Menu keys 2 Display 3 Function keys 4 Speaker 5 Alfa Numerical keys 6 CryptoC...

Page 16: ...tions Voice Server Anuncio Desktop model ISDN II Connections Voice Server Anuncio Desktop model ISDN II Connections Voice Server Anuncio Desktop model ISDN II Connections 1 Power 2 Loudspeaker 3 Micro...

Page 17: ...erical Recorder keys 7 Loudspeaker 8 Microphone 9 RS232 serial connection 10 Ethernet LAN 11 ISDN BRI 4 12 ISDN BRI 3 13 ISDN BRI 2 14 ISDN BRI 1 Voice Server Anuncio PRI 19 model Voice Server Anuncio...

Page 18: ...ble and a short 8 wire ISDN cable Take the line of your existing equipment from the NT1 box and connect it to the NT port of the splitter Use one cable to connect the port labelled ISDN on the splitte...

Page 19: ...onnections ISDN II Connections ISDN II Connections ISDN II Connections ISDN II desktop model desktop model desktop model desktop model Connections ISDN II Connections ISDN II Connections ISDN II Conne...

Page 20: ...uipment With the Voice Server you have received a cable with two RJ45 connectors This cable is used to connect the Voice Server PRI to the wall socket The existing cable can be used to connect the Voi...

Page 21: ...the network Therefore you may want to connect the voice server after office hours When you have connected the Voice Server you must check if the telephone can be used again for external calls If you...

Page 22: ...Anuncio itself Please read Chapters 4 and 5 and follow the instructions after that return to this chapter The software is on the CD and starts automatically when the CD is entered in the CD drive of t...

Page 23: ...number in the Attendant List A timetable defines a whole week of actions Each day of the week within that table can be filled with times and action numbers The Call Attendant for that phone number can...

Page 24: ...ating a Time Table Creating a Time Table Creating a Time Table Step 1 Select the day s Step 2 Configure the time period s Step 3 Save the data Creating a Time Creating a Time Creating a Time Creating...

Page 25: ...1 Fill in the period Step 2 Configure the time period s Step 3 Save the data Edit a Time Edit a Time Edit a Time Edit a Time Table Table Table Table Step 1 Select the period you want to edit Step 2 Ch...

Page 26: ...umber are occupied 1 30 Represents the number of available telephones users behind the queue number The announcer itself keeps track of the busy lines and only dials the PBX after a phone is becomes f...

Page 27: ...The phone number in the transfer action must start with 1 defines queue 1 The original called number is not changed then when the PBX is dialed 3 3 System messages System messages are predefined messa...

Page 28: ...ueue messages are not available then the On Hold Beeps are used instead System Messages 80 till 99 are also optional and used only in a Call Queue replacing 50 till 71 080 till 089 Music on hold or ad...

Page 29: ...etwork and connect to the mail server A procedure is nothing more then a series of spoken messages with their effects These effects can be a next spoken message transfer of the call queuing of the cal...

Page 30: ...4 1 4 Save Changes After making settings the user is forced to press YES or NO before returning to operating mode Press STOP in the menu and the display will show YES returns the Anuncio to normal use...

Page 31: ...been called To summarise A telephone number for incoming calls has to be one of the MSN numbers given to you by the provider If a number has to be sent to the PBX sent to the PBX sent to the PBX sent...

Page 32: ...Anuncio will make a record of every call even unanswered calls The data can be analyzed using the Call Recorder Access System This is important because call statistics provide you with detailed knowle...

Page 33: ...nt is common when several lines are connected to one PBX Multipoint is for home users and small businesses when several machines are connected to one line fax PC telephones The signalling on the line...

Page 34: ...efore the correct password has been entered Press CHANGE CHANGE CHANGE CHANGE to enter a password Press STORE STORE STORE STORE Press STORE STORE STORE STORE to enable the entered password Press NEXT...

Page 35: ...eek starting with 1 for Sunday The default date and time format is DD MM YY and MM HH when American has been set as language the format is changed to MM DD YY Use the arrowed keys to move the blinking...

Page 36: ...s CHANGE CHANGE CHANGE CHANGE until you find the preferred language There is only a small difference between the language settings English and American Normally the date format is displayed according...

Page 37: ...lications access to the recordings on the FTP server in the Voice Server It is even possible to open the Voice Server as a network drive from a PC SMTP gives the recorder the ability to send e mails T...

Page 38: ...3 FTP user The FTP user is the user name to be used by FTP clients such as the Call Recorder Access software to log on to the Voice Server Press CHANGE CHANGE CHANGE CHANGE to change the FTP user name...

Page 39: ...r port is the port number through which an FTP client can log on to the Voice Server The FTP server port is default set to 21 as is most common If there is no direct reason to change the FTP server po...

Page 40: ...igned Without DHCP server you must manually enter these IP addresses 6 7 IP address As part of the network the Voice Server needs an IP address When a DHCP server is used see previous item the DHCP se...

Page 41: ...Use the numerical keys to enter the IP subnet mask Press STORE STORE STORE STORE to save the IP subnet mask Press NEXT NEXT NEXT NEXT to move on to the next menu item 6 9 Gateway The Gateway is used...

Page 42: ...DNS server supports this function Press CHANGE CHANGE CHANGE CHANGE to enter an IP name Use the numerical keys to enter an IP name Press STORE STORE STORE STORE to save an IP name Press NEXT NEXT NEXT...

Page 43: ...ress CHANGE CHANGE CHANGE CHANGE to enter a reply address Use the numerical keys to enter the E mail reply address Press STORE STORE STORE STORE to save the E mail reply address Press NEXT NEXT NEXT N...

Page 44: ...ch the connection is to be made with the SMTP server The SMTP server port is default set to 25 Do not change the SMTP server port number when this value is not explicitly changed in the SMTP server Pr...

Page 45: ...to the next menu item 6 16 DNS server When an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Server Press CHANGE CHANGE CHANGE CHANGE to enter...

Page 46: ...STORE STORE to save the NTP server Press NEXT NEXT NEXT NEXT to move on to the next menu item 6 18 NTP port NTP port is the port number through which the recorder as a client can connect to the NTP s...

Page 47: ...ncrease the correction It will start with 1 00 keep pressing CHANGE CHANGE CHANGE CHANGE to increase After 15 00 15 00 will appear Press NEXT NEXT NEXT NEXT to move on to the next menu item GMT correc...

Page 48: ...ve on to the next menu item 6 22 Monitor active The monitor function allows you to listen to the conversations that take place This requires the RTR Call Monitor software which connects with the Voice...

Page 49: ...EW NEW NEW NEW you can add a new number to the list When you select NEW NEW NEW NEW you see the following Day and night service may be different entries in the Attendant list When you press NIGHT NIGH...

Page 50: ...s an entry 13 00 200 and 13 45 for every workday When you want to enter the schedule you press CHANGE CHANGE CHANGE CHANGE Press BACK BACK BACK BACK and NEW NEW NEW NEW and create a new entry for 1234...

Page 51: ...ct an active list by pressing 0 to 9 in the Attendant list menu on the Anuncio itself or with a DTMF code from a local telephone or with the special PC software Each entry in the Attendant list has 2...

Page 52: ...in the list Special case 1 Pressing when entering the message number displays an exclamation mark in front of the number In this case the attendant doesn t process the call immediately and the call i...

Page 53: ...le the DDI numbers purchased may consist of some or all the numbers from 0793471000 to 0793471099 In the example it is not needed to enter the complete telephone number each time but only the last 4 5...

Page 54: ...lete message This can be important when a message is used as a recording notification Call Queue Call Queue Call Queue Call Queue The message is played and then caller is placed in a queue While waiti...

Page 55: ...hat the Voice Sever will call while it plays the Direct Connect message or after it has spoken the Notification The number can also be left as it is by default unchanged Then the Voice Server will con...

Page 56: ...ved This is a standard function that is part of the configuration of the PBX The maximum number of callers waiting in the queue is the same as the maximum number of channels in the Voice Server The qu...

Page 57: ...Voice Server Please note that the call queue messages are not provided with the Voice Server You must record them using the procedure to record voice prompts that we have already described There are...

Page 58: ...e some other systems the Voice Server can have several call queues 8 2 2 Configuration of the Call Queue Configuration of a Call Queue is very similar to configuration of another Transfer message Pres...

Page 59: ...and pass all incoming calls until the given number of calls has been put through and none of the extensions is free The Busy No Answer option of the Call Queue is different from that of other Transfer...

Page 60: ...mbinations No system message 050 to 071 No audio file MUSIC WAV Caller hears On hold beeps at 5 sec intervals No system message 050 to 071 Audio file MUSIC WAV present Caller hears the Audio file unti...

Page 61: ...e A brief Connected Message Number can be specified The audio file will be played when a the PBX signals a Telephone in Queue has been picked up gone off hook A Queue Maximum can be defined If the num...

Page 62: ...VS is occupied Note2 Call queue requirements may be the same for multiple dial in numbers different called phone numbers In this case duplicate queues would be required A common queue message number i...

Page 63: ...d for various functions high tones 046 046 046 046 Disable Beeps low tone 050 050 050 050 You are the first person to be transferred 051 051 051 051 There is 1 person waiting before you 052 to 070 052...

Page 64: ...BRI VS The user records these messages using the suggested scripts or similar and copies them to the VS using FTP If the Call Queue messages are not present on the VS then the On Hold Beeps are used i...

Page 65: ...and from the supplier or the manufacturer are for the buyer s account Guarantee is for parts only and does not cover any costs resulting from the breakdown of the Voice Server The Voice Server has va...

Page 66: ...e you have gained a good understanding of the situation With the long calls mostly in the afternoon it will be hard to get through to these support people when you are calling yourself in the afternoo...

Page 67: ...be to make a transfer page on the DID number of every salesperson The transfer page will monitor a call to the salesperson and if unanswered or busy connect to a menu for the sales group This menu mi...

Page 68: ...ion Settings to set how many You can export the complete listing from the menu Data Create Report From the menu Statistics you can retrieve five types of statistics Time Calls The number of calls per...

Page 69: ...selected the software will display all calls with a local number that contains the specified number When Exact is selected only calls with exactly the specified local number are displayed The clear f...

Page 70: ...Manual Voice Server Anuncio 2009 2014 Vidicode 70 Chart Chart Chart Chart...

Page 71: ...Manual Voice Server Anuncio 2009 2014 Vidicode 71 Repor Repor Repor Report t t t...

Page 72: ...server 40 Direct connect Direct connect Direct connect Direct connect 54 DNS server 45 Domain name 44 Domain Name Server 45 E E E E E mail address Fax Server 42 43 Ethernet interface 11 37 F F F F FTP...

Page 73: ...ion Notification 54 NTP server 46 P P P P Pass through connection 11 Password protection 34 remove 35 Point to Multipoint 33 Point to point 33 Power supply 14 R R R R Recorder settings 32 Reply addres...

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