Manual Voice Server Anuncio © 2009-2014 Vidicode®
60
8.2.3
More about Call Queues
First the audio file is played completely. After that the caller is placed at
the end of a queue. Processing of the queue is dependant upon the
specification of the "Phones in Queue" setting:
•
0
0
0
0 Auto mode: The voice server sends the telephone number to
the PBX every 3 seconds. The PBX must return 'busy' if all
telephones for this number are in use.
•
1
1
1
1----30
30
30
30 Represents the number of telephones available to answer
calls on this queue. The Anuncio keeps track of the number of
busy telephone lines and attempts to connect a caller when
there are free lines or after another call ends.
Callers in a queue can be presented with audio messages announcing
their position in the queue; music on hold; “On Hold Beeps” or one of
the following combinations:
No system message 050 to 071
No audio file MUSIC.WAV
Caller hears “On hold beeps” at 5
sec. intervals
No system message 050 to 071
Audio file MUSIC.WAV present
Caller hears the Audio file until
connected to the PBX.
(Audio File should be long enough
to last the entire waiting time)
Playback of one of the system
messages 090 to 099
The System Messages 090 to 099
must be provided by the user.
Otherwise identical to
combination 2 above
System messages 050 to 071
present
No play back of a system message
specified
The appropriate position in the
queue audio file is played when
joining the queue.
“On Hold Beeps” are then played
as in combination 1 above until
the caller’s position in the queue
changes.
The new position in the queue is
played and “On Hold Beeps”
heard once again. Finally the
caller is connected to the PBX.
System messages 050 to 071
present
System message 080 is specified
The appropriate position in the
queue audio file is played when
joining the queue followed by the
audio file System Message 080.
