Manual Voice Server Anuncio © 2009-2014 Vidicode®
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You can fill in any message number: menu or transfer message (to
another extension). If you want to rely on the procedure selected by the
owner of the extension, (in this case the accountant) then you select
“off” as the option for Busy/No Answer.
It is possible to have different procedures for busy and no answer. Just
separate them with a slash, e.g.:
8.2
Call Queue Transfer Messages
8.2.1
Introduction to Call Queues
A Call Queue is formed when a chosen number is busy. The telephone
number can point to just one extension, but will usually point to a group
of extensions of the PBX that will ring when a call to a that number is
received. This is a standard function that is part of the configuration of
the PBX. The maximum number of callers waiting in the queue is the
same as the maximum number of channels in the Voice Server.
The queue is usually formed as a back up procedure of a normal
transfer, Direct Connect or Notification. The reason is that normally the
Voice Server will just connect the caller to the extension. Perhaps you
want it to say something like: “
You will be connected to our sales
department”
(E.g. transfer message 405, that when the numbers are
busy points to 406)
Alternatively you might leave the message empty, because then the
caller will hear the phone ringing at once.
When the extensions are busy, the transfer message must point to a
Queue message (e.g 406).
Callers placed in the queue will hear the transfer message e.g.:
Busy/No Answer: 110/115
OK [425] CANCEL
Busy/No Answer: < Off>
OK [425] CANCEL
