Videx 380N/UK Installation And Programming Manual Download Page 23

66250010-EN - V2.0 - 24/09/18 

- 23 -

Telephone Interface Module

Art. 380N/UK Telephone Interface Module - Installation Instructions

Troubleshooting

SYSTEM CHECKS AND TESTING

The following table can be used to help diagnose any potential issues that may be occur during installation and the system checks 

that can be carried out to help resolve them. In the event of problems occuring during the installation of the 

Art.380N/UK

 please 

check through the troubleshooting table first before calling the Videx technical helpline on tel: 

0191 224 3174

.

SYMPTOM

TEST

Telephone does not ring but if it is 

picked up during a call there is speech 

at the door.

Check to see if the 

REN

 value has been exceeded. Do the test again with only one telephone 

connected. If it works then the 

REN

 value of the system has been exceeded and the number 

of telephones on the system must be reduced. Alternatively introduce a 

REN

 booster that 

is sufficient to accommodate the overall 

REN

 value of the number of telephones on the 

system. Also refer to the chapter 

Connections to Telephones & Other Devices

 on page 7 

for further guidance.
A master socket has not been fitted to the output of the 

Art.380N/UK

. The telephone will 

not ring if this is a secondary socket or a faulty master socket. To confirm if a master socket 

is being used check to see if it has a large capacitor inside, a secondary socket will not have 

one.
The correct output voltage is not coming or present from the 

Art.380N/UK

. Use a digital 

multi-meter to check for an AC voltage of approx. 30Vac on terminals 

T1

 and 

T2

 during the 

ringing cycle.
Check to see if the ringing frequency jumpers are both present and are both set to 25Hz 

position (default) or 50Hz position (in most cases these jumpers will not need to be adjusted, 

however some telephones or telephone systems operate using a higher ringing frequency).

The speech lines do not open when 

**7

 

is pressed on the telephone.

The 

**

 command on the 

Art.380N/UK

 has been disabled. To reinstate the 

**

 command 

follow the 'hard-wired' reset procedure shown on page 13 in order to reset the 

Art.380N/UK

 

back to factory defaults.
The telephone being used may not support 

DTMF

 dialling. Try a different telephone that 

does support 

DTMF

 dial tones.

The door does not open when 

0

8

 or 

9

 

is pressed on the telephone.

The lock is not wired correctly from the 

Art.380N/UK

. Check the wiring between the 

lock and the 

C/NO

 terminals on the 

Art.380N/UK

 for any breaks (check for continuity of 

the lock wires). The 

C/NO

 terminals should short together when 

0

8

 or 

9

 (depending on 

programming) is pressed on the telephone during a call.
The telephone being used may not support 

DTMF

 dialling. Try a different telephone that 

does support 

DTMF

 dial tones.

The door opens when it should close 

and closes when it should open.

The relay has been programmed to be either normally closed when it should be normally 

open or normally open when it should be normally closed. Try reprogramming the relay to 

the correct position required following the 

Onboard Relay Reversal (C/NO or C/NC)

 notes 

on page 14.

The 

Art.380N/UK

 does not activate at 

all when called.

Check the mains supply is connected and the mains input is between 230V-240Vac. Also 

check the mains fuse inside the 

Art.380N/UK

 (always disconnect the mains supply first and 

making it safe before removing the top cover).
Use a multi-meter to check to see if the 

Art.380N/UK

 is getting a signal across terminals 

3

 

and 

6

 when a call is placed from the intercom door station (this will typically be approx 10 

- 12Vac or dc depending on the intercom door station or interface connected). Without this 

voltage the 

Art.380N/UK

 will not trigger).

Use a multi-meter to check to see if the 

Art.380N/UK

 is getting a voltage across terminals 

3

 and 

2

 when a call is placed from the intercom door station (this will typically be approx 

8 - 12Vdc depending on the intercom door station or interface connected). Without this 

voltage the 

Art.380N/UK

 will not ring the telephone connected).

There is no dial tone when the handset 

is lifted.

Check there is a line dial tone before the 

Art.380N/UK

 by connecting the telephone directly 

into the main incoming master socket in the property.
Check the line cord that came with the 

Art.380N/UK

 is connected to the main incoming 

master socket in the property and that the cord itself is not faulty.
Check the line voltage across terminals 

T1

 and 

T2

 when the 

Art.380N/UK

 is connected into 

the main incoming master socket in the property, this should be approx. 50Vdc.

Summary of Contents for 380N/UK

Page 1: ... 380N UK Telephone Interface Module 66250010 EN V2 0 24 09 18 We recommend This equipment is installed by a Competent Electrician Security or Communications Engineer Installation and Programming Manual ENG ...

Page 2: ...e used on any other network that is not listed above you must first contact the vendor The Art 380N UK telephone interface complies fully in all modes of operation with the requirements of the European Standard ETSI ES 203 021 3 V2 1 2 2006 01 Access and Terminals AT Harmonized basic attachment requirements for Terminals for connection to analogue interfaces of the Telephone Networks MANUFACTURER ...

Page 3: ... manual should be read carefully before the installation commences Any damage caused to the equipment due to faulty installation where the information in this manual has not been followed is not the responsibility of Videx Security Ltd It is recommended that the Art 380N UK telephone interface and any other Videx equipment is installed by a competent electrician security or communications engineer...

Page 4: ...e connections Door entry panel connections relay auxiliary terminals Speech volume balance control POT Line Tel RJ11 socket Open the speech to a door entry point without first being called Activate up to two auxiliary outputs A1 and A2 outputs can be either momentary or latching Reverse the polarity of the door open relay from C NO to C NC for use with fail open lock releases Make the following ca...

Page 5: ... from original BT master socket in the property T1 T2 Telephone Line outputs Linked internally to the L1 L2 line inputs when Art 380N UK in standby Both connections T1 T2 to new master socket in the property connects to terminals 2 and 5 within new master socket 2 Receive speech Rx from the door panel Sits between 8 12Vdc approx in standby Will drop down to 1Vdc approx during conversation from doo...

Page 6: ...0N UK If there are more than one fitted they must be replaced with secondary slave sockets SKY DIGITAL FAXES REDCARE ALARM MONITORING AND MODEMS Skydigital faxmachines Redcareoranyother form of telephone line based monitoring and conventional modems must be fitted before the Art 380N UK and not after A new master socket can be fitted after the Art 380N UK connected into terminals T1 andT2 and the ...

Page 7: ...s the overall REN value of the REN booster and Telephone 1 does not exceed a REN value of 2 Additional secondary sockets can be connected from the REN booster providing the overall REN value of the telephones connected on the system i e into the secondary sockets does not exceed a total REN value of 8 the maximum REN value output of the REN booster Art 380N UK setup in PABX mode REN BOOSTER REN 1 ...

Page 8: ...t 380N UK would connect into a spare analogue telephone extension on the PABX telephone system In this instance the Art 380N UK would be setup in DIVERT mode and would require a telephone extension or hunt group number programmed into it refer to divert setup and programming on page 15 see Fig 9 As in the previous example the only other connections required from the Art 380N UK would be the connec...

Page 9: ... maximum acceptable resistance for the connections 3 NO C and 12 3 Ohms or less for best possible performance Please note that all cable sizes shown in the tables above are the minimum cable requirements For the connections L1 L2 T1 and T2 it is recommended that a multipair BT spec cable CW1308 or equivalent should be used IMPORTANT NOTE Only bare copper BC cable should be used solid or stranded i...

Page 10: ...fer to onboard relay reversal C NO or C NC notes on page 14 12V AC FAIL SECURE LOCK RELEASE 12Vac input 100nF CAP or 14 20V MOV 12V DC FAIL SECURE OR FAIL SAFE LOCK RELEASE 12Vdc input 1N4002 DIODE Fig 10 Fig 11 If a 100nF ceramic disc capacitor or a 1N4002 diode are not available then a 14 20V MOV metal oxide varistor can be fitted across the lock terminals instead The MOV can be fitted on both a...

Page 11: ... the retaining screws Fix the Art 380N UK to a DIN rail following Fig 13 Fig 14 and Fig 15 or directly to the wall using 2x rawl plugs and 2x expansion type screws see Fig 16 2x40mm Ø3 5mm self tapping masonry screws and 2x40mm Ø4mm nylon rawl plugs will suffice Switch OFF the mains using the circuit breaker mentioned previously and then make the connections as shown on the installation wiring dia...

Page 12: ...This will be followed by a more descriptive guide to the programming IMPORTANT NOTE The programming menu is protected To enter into programming mode first pick up the telephone handset ensuring the telephone line dial tone is present and enter 371 on the keypad and listen for the double tone confirmation beep These commands can be carried out back to back without having to hang up the handset If y...

Page 13: ...m of 3 digits can be used for the number N A 15 Revert to default settings reset 33 1111 Resets all settings back to factory default N A 13 Reassurance tone at the door panel 34 X X 1 or 0 1 to activate the reassurance tone and 0 to deactivate the reassurance tone 0 17 Divert to number after n seconds 35 X X 0 to 9 0 to disable the divert and 1 9 multiplied by 4 time i e if X 3 then time 12 second...

Page 14: ...ng one of the following codes shown in the table Code Button Code Button 23 0 0 default 23 5 8 23 1 9 SETTING UP THE AUXILIARY OUTPUTS A1 AND A2 There are two auxiliary outputs available on the Art 380N UK A1 and A2 These outputs are a switch 0V open collector 200mA max signal which can be used for a number of facilities including activating additional dry contact relays The outputs can be set to ...

Page 15: ...ert facility allows a call to be diverted to another telephone number When in divert mode it is recommended that you use a 4 digit access code to restrict the functions of the Art 380N UK to authorised callers also refer to access code setup on page 16 PROGRAMMING A DIVERT TELEPHONE NUMBER To program a divert telephone number use the programming command shown in the table The telephone number stor...

Page 16: ...DIT OR DELETE THE ACCESS CODE This programming command allows the user to edit an existing 4 digit access code if known or delete the access code Use one of the following codes shown in the table to setup or delete the access code where XXXX the 4 digit code required Code Mode 31 XXXX Change the code to XXXX 31 1111 Delete the code ENABLE DISABLE THE 4 DIGIT ACCESS CODE FOR LOCAL CALLS This progra...

Page 17: ... call end etc Sometimes however it may be necessary to disable this feature to avoid false detection Use the following codes in the table to enable or disable the tone detection By default this mode is enabled Code Tone Detection Status 26 0 Disabled 26 1 Enabled default AT HOME CONTROL This feature allows the divert call to be automatically switched OFF when active simply by picking up one of the...

Page 18: ...mode only 7 Open speech to door without first being called and switch between calls 7 During divert mode it will end the call and switch OFF the door panel recommended way to end a diverted call Clear to start again if a mistake is made when typing code in divert mode USER COMMAND EXAMPLES The following examples show what key buttons to press on the telephone examples based on default settings To ...

Page 19: ...equirements and wiring connections between the Art 380N UK and a 4000 series audiokit New Master Socket From Existing Master Socket Telephone Default Setting Fail Secure Lock Release 14V MOV Fig 19 Minimum Cable Requirement For cable type required refer to cable size guide notes on page 9 Art 380N UK Art 321 Art 4836 1 Lock Release 2 2 4 2 New Master Socket Existing Master Socket Mains Input ...

Page 20: ...d wiring connections between the Art 380N UK and a 8000 series audiokit New Master Socket From Existing Master Socket Telephone Fail Secure Lock Release 14V MOV Default Setting Fig 20 Minimum Cable Requirement For cable type required refer to cable size guide notes on page 9 Art 380N UK Art 321 Lock Release 2 2 4 2 New Master Socket Existing Master Socket Art 8836 1 Art VX8800 Mains Input Wiring D...

Page 21: ... and an Art 2280 interface for the VX2200 digital system 1 2 5 6 12GND GND L1 AL New Master Socket From Existing Master Socket Telephone Fig 21 Minimum Cable Requirement For cable type required refer to cable size guide notes on page 9 For the VX2200 cable spec refer to the VX2200 Blocks 1 2 Technical Manual Art 380N UK 3 5 2 New Master Socket Existing Master Socket Mains Input Art 2280 VX2200 DAT...

Page 22: ...een the Art 380N UK and an Art 2380 interface for an ESVKX VX2300 series videokit New Master Socket From Existing Master Socket Telephone Fig 22 Minimum Cable Requirement For cable type required refer to cable size guide notes on page 9 For the VX2300 cable spec refer to the VX2300 Technical Manual Art 380N UK 2 8 2 New Master Socket Existing Master Socket Mains Input Art 2380 VX2300 DATABUS CONNE...

Page 23: ...ialling Try a different telephone that does support DTMF dial tones The door does not open when 0 8 or 9 is pressed on the telephone The lock is not wired correctly from the Art 380N UK Check the wiring between the lock and the C NO terminals on the Art 380N UK for any breaks check for continuity of the lock wires The C NO terminals should short together when 0 8 or 9 depending on programming is p...

Page 24: ...al 1 and GND at the door station or interface Art 2280 or Art 2380 and across terminals 1 and 3 at the Art 380N UK When there are no calls on the system in standby a voltage of approx 8 12Vdc should be present If possible test the speech from the door station using aVidex audiophone model Art 3021 should be sufficient The speech is too loud and feedback occurs or the speech is too low Try adjustin...

Page 25: ...ies and VR120 series Additional VX2200 system setup and programming information can be found in the following technical manual VX2K2HDIGSYS Technical Manual Version 1 1 or later version Additional VX2200 cabling information can be found in the following technical manual VX2200Blocks 1 2 Additional VX2300 system setup programming information and additional cable requirements can be found in the fol...

Page 26: ...66250010 EN V2 0 24 09 18 26 Telephone Interface Module Art 380N UKTelephoneInterfaceModule InstallationInstructions Notes ...

Page 27: ...66250010 EN V2 0 24 09 18 27 Telephone Interface Module Art 380N UKTelephoneInterfaceModule InstallationInstructions Notes ...

Page 28: ...ESTOR COMPANY BV Business Center Twente BCT Grotestraat 64 NL 7622 GM Borne www videxintercom nl info videxintercom nl El producto lleva la marca CE que demuestra su conformidad y puede ser distribuido en todos los estados miembros de la unión europea UE Este producto cumple con las Directivas Europeas 2014 30 EU EMC 2014 35 EU LVD 2011 65 EU RoHS marca CE 93 68 EEC Het product heeft de CE markeri...

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