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Warranty and legal information
Warranty and legal information
Manufacturer’s limited warranty
Vertu provides this limited warranty to purchasers of the Vertu product(s) included in
the sales package (“Product”).
Vertu warrants to you that, during the warranty period, Vertu or a Vertu-authorized
service company will, in a commercially reasonable time, remedy defects in
materials, design, and workmanship free of charge. The Product will be repaired or,
should Vertu, at its discretion, deem it necessary, replaced in accordance with this
limited warranty (unless otherwise required by law).
Warranty period
The warranty period starts at the time of the Product's original purchase by the first
end user. The Product may consist of several different parts, and different parts may
be covered by a different warranty period (hereinafter “warranty period”). The
different warranty periods are:
a.Twenty-four (24) months for the mobile device,
b.Twelve (12) months for accessories (whether included in the mobile device sales
package or sold separately).
To the extent that your national laws permit, the warranty period will not be extended or
renewed or otherwise affected due to subsequent resale or Vertu-authorized repair or
replacement of the Product. However, one or more parts repaired or replaced during
the warranty period will be warranted for the remainder of the original warranty period
or for ninety (90) days from the date of repair or replacement, whichever is longer.
How to get warranty service
If you want to make a claim under this limited warranty, please return your Product or
the affected part (if it is not the entire Product) to a Vertu-authorized service company.
You can call Vertu customer services (national or premium rates may apply) for
further details on how to make a claim. Information about service companies
authorized by Vertu can be found in the sales package or on local Vertu Web pages,
where available.
Any claim under this limited warranty is subject to you notifying Vertu or a Vertu-
authorized service company of the alleged defect within a reasonable time of it
having come to your attention, and in any event, no later than the expiration of the
warranty period.
When making a claim under this limited warranty, you will be required to provide:
a.The Product (or the affected part) and
b.The original proof of purchase, which clearly indicates the name and address of
the seller, the date and place of purchase, the product type, and the IMEI or other
serial number.
What is not covered?
1. This limited warranty does not cover user manuals, third-party software, settings,
content, data, or links, whether included or downloaded in the Product or
whether included during installation, assembly, or shipping, or at any other time
in the delivery chain or otherwise, or in any other way acquired by you. Vertu
does not warrant that any Vertu software will meet your requirements, will work
in combination with any hardware or software provided by a third party, that the
operation of any software will be uninterrupted or error free, or that any defects
in the software are correctable or will be corrected.
2. This limited warranty does not cover a) normal wear and tear (including, without
limitation, wear and tear of camera lenses, batteries, or displays), b) defects
caused by rough handling (including, without limitation, defects caused by sharp
items, bending, compressing or dropping, etc.), or c) defects or damage caused
by misuse of the Product, including use that is contrary to the instructions
provided by Vertu (e.g., as set forth in the Product's Reference Manual), and/or
e) other acts beyond the reasonable control of Vertu.
3. This limited warranty does not cover defects or alleged defects caused by the
fact that the Product was used with, or connected to, any product, accessory,
software, and/or service not manufactured or supplied by Vertu, or was used
otherwise than for its intended use. Defects can be caused by viruses from your
or a third party's unauthorized access to services, other accounts, computer
systems, or networks. This unauthorized access can take place through hacking,
password mining, or a variety of other means.
4. This limited warranty does not cover defects caused by the battery being short-
circuited, the seals of the battery enclosure or cells being broken or tampered
with, or the battery being used in equipment other than that for which it has been
specified.
5. This limited warranty is not enforceable if the Product has been opened,
modified, or repaired by any entity other than an authorized service center, if it
has been repaired using unauthorized spare parts, or if the Product's serial
number, mobile accessory date code, or IMEI number has been removed,
erased, defaced, altered or is illegible in any way. This shall be determined at the
sole discretion of Vertu.
NOTE:
This limited warranty does not affect your legal (statutory) rights
under your applicable national laws related to the sale of consumer
products.
