Vertical SUMMIT IP, User Manual

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Release 1.0 SUMMIT
IP Station User Guide April 2014
Responding to a Call While Busy 2-9
Chapter 2: BASIC CALL HANDLING
Responding to a Call While Busy
While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or
Voice-Over announcements. Muted Ring is provided over the speaker of your Phone
indicating a Call Waiting. You also may receive Camp On tones, a burst of tones on top of
the existing call, as an indication of another call waiting.
While busy, certain stations can activate Voice-Over to your phone. In this case, audio is
received from both the active call and the Voice Over announcement at the same time.
Respond to any of these Off-hook Signals in one of several ways; place the existing call on
Hold and respond to the new incoming call, activate One-time DND, send a Silent Text
Message, or ignore the new call.
Silent Text Message requires a TEXT MESSAGE button (not available on a SLT or
other non-display terminal).
The Attendant or Secretary may use Intrusion to announce a call while you are busy.
To answer a Call Waiting:
Press HOLD/SAVE,
AND/OR
Press the flashing CO/IP LINE button.
To activate One-time DND:
Press the DND button.
To send a Silent Text Message:
Press the programmed TEXT MESSAGE button, then select the desired message
to send.