Vertical SUMMIT IP User Manual Download Page 63

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Release 1.0

SUMMIT

IP Station User Guide

April 2014

Feature Code

A-2

Appendix A: FLEXIBLE NUMBERING PLAN

FEATURE NAME

CODE

DND/FWD Cancel

559

SLT CO System Hold

560

SLT Program Mode Access

561

Attendant Unavailable

562

AME Feature

564

Alarm Reset

565

Group Call Pick-Up

566

Universal Night Answer

567

Account Code With Bin

568

Walking COS

569

ACD Agent ON/OFF Duty

571

ACD Supervisor Login

572

ACD Supervisor Logout

573

ACD Help Code

574

ACD Call In Queue Display

575

ACD Supervisor Status

576

ACD Supervisor Monitor

577

ACD Reroute Queued Call Answer

578

ACD Reroute Queued Call No Answer

579

Camp-On Answer

621

Call Park Locations -

#601-#619

Station Group Pilot Number -

401-440

Station User VSF Features Access

*66

Call Coverage Ring

Direct Call Pick-Up

*77

Access CO Group

Access Individual CO/IP

Access Held CO/IP

Access Held Individual CO/IP

Access CO In First CO Group

Summary of Contents for SUMMIT IP

Page 1: ...Release 1 0 SUMMIT IP Station User Guide April 2014 SUMMIT IP Phone User Guide ...

Page 2: ...y of merchantability or fitness for any particular purpose and shall not be liable for any loss of profit or any other commercial damage including but not limited to special incidental or consequential TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications Inc All other brand and product names are used for identifi...

Page 3: ...ve 2002 96 EC 2 All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by government or the local authorities 3 The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health 4 For more detailed information about disposal of your old app...

Page 4: ... electrical or acoustic shock 7 Do not use the power adapter if the power cord or wall outlet is damaged This may result in fire or an electric shock 1 Ensure that children do not pull on phone cords This may injure children or result in equipment damage 2 The ear piece houses a magnetic device which may attract pins or small metal objects Keep headset clear of such objects and check before use 3 ...

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Page 6: ... to a Call While Busy 2 9 Using Answering Machine Emulation AME 2 10 Differential Ring Signals 2 11 Answering Calls at Night 2 11 Answering Calls to Other Stations 2 12 Using Do Not Disturb DND to Block Incoming Calls 2 12 Forwarding Calls 2 13 Call Transfer 2 17 Sending a call to a different destination 2 17 Call Hold 2 17 Placing a call in a waiting state 2 17 Chapter 3 SEND RETRIEVE MESSAGES Re...

Page 7: ...in a Conference 5 5 Setting up a Conference Room 5 6 Hot Desk 5 7 Paging 5 7 Using Internal External and Meet Me Paging 5 7 Push To Talk PTT Page 5 8 Power Fail Transfer PFT 5 8 System Voice Memo 5 9 Two Way Record 5 10 Recording a call 5 10 Wake Up Alarm 5 10 Chapter 6 PBX CENTREX ISDN FEATURES Access PBX or Centrex features 6 1 Access the ISDN Network 6 1 Using the Keypad facility to access ISDN...

Page 8: ...P Station User Guide April 2014 Contents TOC 3 Appendix B IP PHONE SETUP Using the Display Menu B 1 Phone Setting B 1 Network Configuration B 2 Using the Speakerphone B 2 Using a Bluetooth Wireless Headset IP 8024 only B 3 ...

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Page 10: ...d then to more advanced features Each section includes a brief and basic description of each feature and step by step operation instructions The operations shown in this guide use the System s base default Numbering Plan Your specific Numbering Plan may be different Some features may not be available for you to access or may be subject to certain limitations based on the set up of the System Under...

Page 11: ...CD refer to Phone Diagrams on the next three pages Features and functions of your SUMMIT IP are accessed either using the Fixed or Flexible buttons or by selecting a menu item using the Soft buttons when available In the remainder of this User Guide the Fixed or Flexible buttons are shown with a box surrounding the BUTTON designation while Soft button menu selections are shown with a double underl...

Page 12: ...TION 8 24 Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS Hold Speaker Tap Shift Trans NAV Mute Volume Edge 700 digital 8 24 Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS Speed DND Trans PGM Call Back NAV Hold Save Speaker Volume SBX digital ...

Page 13: ...al Chapter 1 INTRODUCTION 24 Button Keyset 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS Flash Trans Speed Conf Msg Forward Mute Camp On On Off Hold 8 30 Button Keyset 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS On Off Hold Mute Speed Forward Flash Camp On Message Transfer Conference ...

Page 14: ...nite digital Chapter 1 INTRODUCTION 8 12 24 Button Keysets Message Waiting Light Programmable Keys FIXED BUTTONS Flash Trans Speed Conf Msg Forward Mute Camp On On Off Hold 8 12 24 Button Keysets Message Waiting Light Programmable Keys FIXED BUTTONS Flash Trans Speed Conf Msg Forward Mute Camp On On Off Hold ...

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Page 17: ...ime Line Preference If you go off hook and take no action Intercom dial tone will time out and after the Howler tone is received your phone will be placed out of service in Intercom Lock Out you then must hang up to return the phone to an idle state To place an Intercom call 1 Lift the handset 2 Dial the Intercom number of the desired station 3 When call is answered or Splash tone is heard begin s...

Page 18: ...you will be able to access any line from the group A Flex button on the SUMMIT IP Phone assigned as a LOOP button lets you access a line from a group Dial codes for access to CO IP lines are Individual CO IP line access 89 Line number 01 80 801 824 Any CO IP Line access in first CO Group 9 When dialing on a CO line which uses pulse style signals you may activate Dial Pulse to Tone Switchover chang...

Page 19: ...queue if the selected dialed line is busy 1 Select the desired CO IP line button when the busy notification is returned press the MSG button 2 Return to an idle state by going on hook when the line is available the Station will be notified ringing Account Codes Tracking External calls for billing In some cases you or your company may desire to track calls for billing or other purposes You may ente...

Page 20: ...ess TRANS PGM 2 Dial 22 User Program code 3 Dial your Station Number and Authorization code 4 Press HOLD SAVE Temporarily override dialing restrictions at a phone Override the dialing restrictions at any phone by activating Walking COS The Walking COS dialing restriction levels are applied for a single call only For multiple calls you will need to reactivate Walking COS or use the FLASH button to ...

Page 21: ...ng and Entering Saved Number Dial The last dialed number on an outside call may be stored up to 23 digits in a buffer for future redial This number is saved in memory until you request a new number be stored Numbers dialed for subsequent calls do not affect the Save Number buffer Operation iPECS IP LDP Phones To save a dialed number after dialing the number on an outside call 1 After dialing and b...

Page 22: ... Save Number Redial Using System Speed Dial Numbers The system has memory allocated for 4000 Station Speed Dial numbers 100 per station bins 000 099 The system has memory allocated for 3000 System Speed Dial numbers bins 2000 4999 You may if allowed use System Speed Dial to call frequently dialed numbers In some cases these numbers are divided into groups called System Speed Zone Groups In this ca...

Page 23: ... the system will switch from pulse to tone dialing When entering a Speed Dial a 16 character name may be associated with the number for Dial by Name To place a call using Station Speed Dial 1 Lift the handset and press the Speed button or press the DIR Soft button 2 Dial 1 for station speed 3 Dial the desired Station Speed Dial bin number 000 099 To enter a Station Speed Dial number with CO Line a...

Page 24: ...y Name and Entering Your Name Dial by Name employs three different Directories Private directory Station Speed dial Public Directory System Speed dial or Intercom directory NOTE To allow others to contact you via the Intercom directory you must enter a name for your station up to 16 characters To use Dial by Name using a SPEED button 1 Press the SPEED button twice 2 Dial the desired directory 1 IC...

Page 25: ...or The Character Entry Chart 5 Press HOLD SAVE Conditions 1 Available characters are A to Z space and period 2 The LCD will display multiple names one per LCD line up to 12 characters 3 If you select a directory with no entries or there is no match to the entry the No Entries message is displayed and error tone is provided 4 Dial by Name is only available to iPECS IP and LDP Phones with a display ...

Page 26: ...lls can be forwarded in some manner from another user if providing call coverage for other users you may also receive Station Call Coverage calls Calls placed on Hold including Transfers parked calls etc will recall if left on hold for too long ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone in Hands free HF mode after the splash tone and announcement s...

Page 27: ... case audio is received from both the active call and the Voice Over announcement at the same time Respond to any of these Off hook Signals in one of several ways place the existing call on Hold and respond to the new incoming call activate One time DND send a Silent Text Message or ignore the new call Silent Text Message requires a TEXT MESSAGE button not available on a SLT or other non display t...

Page 28: ...adcast over the speaker of your SUMMIT IP Phone You may terminate screening leaving the caller in voice mail to record a message talk with the caller and record the conversation in the mailbox or answer the call and disconnect the Voicemail The AME feature is only available when using the SUMMIT IP VMIB Voice Mail a MUTE and AME button should be programmed refer to Appendix A User Program Codes To...

Page 29: ...3 Dial 1 for Intercom or 2 for outside Line ring 4 Dial Ring Tone selection 1 8 the ring tone is received To download a Ring tone from the system to an iPECS IP Phone 1 Press the TRANS PGM button 2 Dial 1 for Ring selection 3 Dial 5 for Ring tone download 4 Dial the Ring tone storage bin 5 8 5 Dial the Ring tone selection 0 9 the tone is received 6 Press the HOLD SAVE button LDP Phones To select t...

Page 30: ... Number of the ringing station the call will be connected OR 1 Press the DSS Flex Button of the ringing station To answer a call ringing at a station in your group 1 Lift the handset 2 Dial 566 Group Call Pick Up code the call is connected Using Do Not Disturb DND to Block Incoming Calls Activate Do Not Disturb when you wish to not be interrupted the phone will block incoming calls Internal caller...

Page 31: ...tion does not answer within the No Answer timer 4 Busy No Answer forwards calls if the station is busy or does not answer within the No Answer timer When you forward calls from a different station you may need to enter your Authorization Code Calls on a Private Line will not forward except to a station with an appearance of the Private Line or to Voice Mail To activate Call Forward from your phone...

Page 32: ...ation does not answer within the No Answer timer 4 Busy No Answer forwards calls if the station is busy or does not answer within the No Answer timer When you forward calls from a different station or a remote location you may need to enter your Authorization Code In addition from a remote location you must access the system through a DISA enabled CO line To activate Call Forward Off Premise forwa...

Page 33: ...essages some allow auxiliary input for time date etc as shown in message list Message 1 LUNCH RETURN AT hh mm Message 2 ON VACATION RETURN AT DATE mm dd Message 3 OUT OF OFFICE RETURN AT TIME hh mm Message 4 OUT OF OFFICE RETURN AT DATE mm dd Message 5 OUT OF OFFICE RETURN UNKNOWN Message 6 CALL enter up to 17 digits Message 7 IN OFFICE STA xxxx Message 8 IN MEETING RETURN AT TIME hh mm Message 9 ...

Page 34: ...ram feature code 52 3 Enter Message contents up to 24 characters using the Character Entry Chart below 4 Press HOLD SAVE to save message Letter Type Dial Pad Uppercase Lowercase Num Button ABC abc Button Depressions 1 2 3 4 1 2 3 4 1 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 0 Character Entry Chart ...

Page 35: ... Transfer Hang up 4 Screened Call Transfer When call is answered or Splash tone is heard announce the call and hang up Call Hold Placing a call in a waiting state You may place an active Internal or External call in one of several holding states In System Hold other non restricted stations may pick up the call In Exclusive Hold only the holding station may pick up the call To place a call on Hold ...

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Page 37: ...th a call back To retrieve Station Messages Waiting 1 Press MESSAGE CALL BACK button the message contents summary as below or the Station Messages Waiting list will display ST CL VS VM FS MS 001 001 005 006 001 004 2 Dial 1 to select ST Station Message Wait 1 ST Station Message Wait 2 CL CLI Message Wait 3 VS Integrated VM Message Wait 4 VM external Voice Mail 5 FS Feature server 6 SMS Message Wai...

Page 38: ...Lift the handset or press the SPEAKER button 2 Press MESSAGE CALLBACK button The message contents summary is shown as below ST CL VS VM FS MS 001 001 005 006 001 004 3 Dial digit 3 to select the integrated VM Messages to receive the Mail Box Password prompts sequentially 4 Dial the Mail Box and corresponding password to receive the Number of Messages prompt 5 Dial desired option code 6 At completi...

Page 39: ... of session hang up to return to idle To attach a memo to the current voice message 1 During or after the New or Old Message option prompt dial 7 2 At the beep record the memo 3 Dial to stop and store the memo 4 During or after the New Old option prompt dial 4 to forward the message and memo To access Voice Mailbox from a remote location 1 Call the telephone number for remote access to the integra...

Page 40: ...ombination Each short message can be up to 100 characters in length when Latin alphabets are used To resend an existing SMS message 1 Press the TRANS PGM button 2 Dial 36 the SMS send code SMS SENDING MODE RESEND 1 EDIT 2 3 Dial 1 to resend a message DIAL STA DEST XXX XXX SKIP 4 Dial the desired station range to receive the message or to use the displayed station range STA 100 124 SEND SAVE CANCEL...

Page 41: ...n The message contents summary will be shown as below ST CL VS VM FS MS 001 001 005 006 001 004 2 Dial 6 to select MS SMS message wait 1 ST Station Message wait 2 CL CLI Message wait 3 VS Integrated Voice message wait 4 VM external Voice Mail 5 FS Feature server 6 MS SMS message wait The display shows the first line of received SMS messages 3 Use the VOL UP VOL DOWN to scroll through messages MESS...

Page 42: ...e 1 0 SUMMIT IP Station User Guide April 2014 To delete SMS messages 1 Dial DELETE MESSAGE YES 1 NO 2 ALL 3 2 Dial 1 to delete the current message 2 to return to idle or 3 to delete all received SMS messages ...

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Page 44: ...s desired If DND Warning tone is received enter an Authorization Code to receive dial tone Mobile Phone Extension When away from your desk or office you can place and receive SUMMIT IP calls on a registered mobile phone You may need to activate the Mobile Phone Extension feature and assign the Mobile Phone number This feature is only effective with an ISDN CO line To register a mobile phone number...

Page 45: ...e intercom dial tone 2 Place internal or external SUMMIT IP call as normal To Transfer a call from the mobile extension using the SUMMIT IP 1 Dial the mobile flash digit while on an SUMMIT IP call 2 Dial the desired extension the call is transferred and the mobile phone returns to idle Or Dial a Park code to Park the call Or Dial a Page zone to place an Internal External or All Call page within th...

Page 46: ...act To terminate the Alarm signal Dial 565 Alarm Stop code To activate the Door Open contacts 1 Lift the handset 2 Dial Door Open code and contact number 1 2 Broker Call Broker Call allows an SLT user to engage in two 2 calls alternating between the two parties so that the conversation with each party is private There are two types of Broker Call Transfer Broker call the second call is originated ...

Page 47: ...l 2 Receive a Call Waiting Camp On tone 3 Momentarily press the hook Switch intercom dial tone received and the active call is placed on Exclusive Hold 4 Dial the Camp On Answer feature code 600 camped on call is connected To alternate between the calls 1 Momentarily press the hook switch 2 Dial the Camp On Answer feature code 600 ...

Page 48: ...Call Park timer To park an active external call 1 Press TRANS PGM 2 Dial the Park Orbit number 601 619 3 Return to idle To retrieve a parked call 1 Lift the handset 2 Dial the Park Orbit number 601 619 SLT To park an active external call 1 Momentarily press the hook switch 2 Dial the Park Orbit number 601 619 3 Return to idle To retrieve a parked call 1 Lift the handset 2 Dial the Park Orbit numbe...

Page 49: ...hapter 5 MISC FEATURES To access the Call Log menu 1 Press the CALL LOG button 1 RECEIVED CALL 2 DIALED CALL OK 2 Using the volume Up Down keys select the desired log received dialed or missed 123467890 24 07 14 51 BACK DELETE OK 3 Press OK or HOLD to dial the number ...

Page 50: ...e which is not subject to the normal Hold Recall operation To establish a Conference 1 Establish call with one of the desired conference parties 2 Select the Conf Soft button 3 Establish call with the other conference party 4 Select the Conf Soft button 5 Select the Conf Soft button again to establish the conference To place a Conference on Hold Press the HOLD SAVE button To retrieve the Conferenc...

Page 51: ...sword for the Conference Room exactly 5 digits 5 Press HOLD SAVE to establish the Room To join a Conference Room 1 Lift the handset 2 Dial 59 Conference Room entry code 3 Dial the Conference Room Number 1 9 4 Dial the Conference Room password To close a Conference Room 1 Press the TRANS PGM button 2 Dial 54 Conference Room close code 3 Dial the Conference Room number 1 9 4 Dial the Conference Room...

Page 52: ...e Room 1 Lift the handset 2 Dial 59 the Conference Room entry code 3 Dial the Conference Room Number 4 Dial the Conference Room password To close a Conference Room 1 Lift the handset 2 Dial 561 SLT Programming code 3 Dial 54 the close Conference Room code 4 Dial the Conference Room number 1 9 5 Dial the Conference Room password 6 Momentarily press the hook switch receive confirmation tone ...

Page 53: ...ANS PGM button 2 Dial 3 Input Call Forward destination number optionally 4 Press the HOLD SAVE button Paging Using Internal External and Meet Me Paging If your station is permitted to access page facilities you can connect and transmit voice announcements to any or all of the systems Internal External Page zones Stations are grouped into zones to receive pages to the zone Stations not assigned to ...

Page 54: ...et 2 Dial the desired paging code or press a PAGE ZONE button 3 If assigned after the Page Warning Tone make announcement 4 Replace the handset to return to idle To queue for a page when busy is received 1 Press the MESSAGE CALL BACK button 2 Replace the handset returning to idle SLT To make a page 1 Lift the handset 2 Dial the desired paging code 3 If assigned after the Page Warning Tone make ann...

Page 55: ... button 2 After confirmation tone make page announcement Attendant To log other stations in to a PTT group 1 Press the TRANS PGM button 2 Dial 077 the Attendant PTT log in out code 3 Dial the desired station range for a single station dial the station number and 4 Dial the PTT group number 1 9 and 0 for all groups 5 Press the HOLD SAVE button To log other stations out of a PTT group 1 Press the TR...

Page 56: ...tation IP Address Station Mac Address Number of messages x x number of all message waiting Wake Up Time hh mm Do Not Disturb Forwarded to station xxx Forwarded to speed bin xxx Queued CO IP line xxx Locked Temporary COS COS x To hear Date Time memo 1 Dial the Voice Memo code 661 2 Date and Time memo is heard Date is May 2nd Time is xx xx pm To hear Station Number Prompt 1 Dial Voice Memo code 662 ...

Page 57: ...IT IP Station User Guide April 2014 To hear the Station Number Prompt 1 Lift the handset 2 Dial 662 the Play Station number code The system plays the Station Number voice memo NOTE Only activated features are announced ...

Page 58: ... Or 2 Hang up return to idle Wake Up Alarm SUMMIT IP supports an Alarm clock for each station in the system The alarm clock can be set to repeat daily or as a one time alarm When responding to the alarm by lifting the handset BGM will be provided To set the Wake Up Alarm clock 1 Press TRANS PGM 2 Dial 41 Alarm Clock code 3 Dial 2 digit hour and minute for alerting 4 For a daily repeating alarm pre...

Page 59: ...t Wake up code 4 Dial the 2 digit hour and 2 digit minute for alerting 5 For a daily repeating alarm dial 6 Hook flash conformation tone is provided To stop the alarm notification 1 Lift the handset To erase Wake Up 1 Lift the handset 2 Dial 561 the SLT Programming code confirmation tone is heard 3 Dial 42 the erase Wake up code 4 Hook flash a conformation tone is provided ...

Page 60: ...ndset 2 Select dial access a PBX Centrex CO line 3 Dial PBX Centrex feature code To access PBX Centrex features while on a PBX Centrex CO line 1 Use the Navigation button to display the next menu and select the Flash soft button 2 After receiving new dial tone dial the PBX Centrex feature code Access the ISDN Network Using the Keypad facility to access ISDN features Access to certain features of y...

Page 61: ...en the two held calls Broker Call using the hold button An ISDN line conference can be established using the Flash and Conf Soft buttons A conference can also be placed on hold While on an ISDN CO line to access ISDN Supplementary services 1 Press Flash 2 Press HOLD SAVE Conf or CO line button to activate the desired feature Activating ISDN Caller ID Restriction SUMMIT IP Phone users can restrict ...

Page 62: ...AME CODE 1 Internal Page Zone 301 335 2 Internal All Call Page 543 3 Meet Me Page 544 4 External Page Zone 1 545 5 External All Call page 548 6 All Call Page 549 7 SMDR Account Code Enter 550 8 Flash Command To CO Line 551 9 SLT Last Number Redial 552 10 Do Not Disturb DND 553 11 Call Forward 554 12 Speed Dial Program 555 13 Activate Message Wait Call Back 556 14 Message Wait Call Back Answer 557 ...

Page 63: ...t ON OFF Duty 571 27 ACD Supervisor Login 572 28 ACD Supervisor Logout 573 29 ACD Help Code 574 30 ACD Call In Queue Display 575 31 ACD Supervisor Status 576 32 ACD Supervisor Monitor 577 33 ACD Reroute Queued Call Answer 578 34 ACD Reroute Queued Call No Answer 579 35 Camp On Answer 621 36 Call Park Locations 601 619 37 Station Group Pilot Number 401 440 38 Station User VSF Features Access 66 39 ...

Page 64: ...rimary Logout 582 56 ACD Agent Secondary Login 583 57 ACD Agent Secondary Logout 584 58 Wrapup End 585 59 TNET CM LOGIN OUT 586 60 ENTER INTO CONF ROOM 59 61 ENTER INTO CONF GROUP 68 62 STATION ICR 587 63 PICKUP GROUP PICK UP 588 64 EMERGENCY PAGE 589 65 REMOTE MEX CONTROL 580 66 Agent ON OFF Duty In ALL GRP 58 67 SLT ACNR 58 68 ACD Supervisor Ring Mode 570 69 Company Directory Name 563 70 ISDN Su...

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Page 66: ...y feature status and an interactive menu to guide you through feature access and User Program selections To activate the Display Menu 1 Press MENU button 2 Press the Navigation Up Down buttons and press the OK Soft button to select OR Dial the associated digit Menu selections shown 1 PHONE SETTING 2 NETWORK CONFIG BACK OK EXIT Phone Setting Set Font Type Select the font type 0 for new roman 1 for ...

Page 67: ...Config settings 1 Press the SPEAKER button 2 Press the key to exit or 3 Press the key to Reset Reboot the phone with new setting Using the Speakerphone Activate the SUMMIT IP Speakerphone at any time except for Paging in place of lifting the handset to receive or place calls Additionally you may switch between the handset and Speakerphone during a call By keeping the handset Off hook the Group Lis...

Page 68: ...e SUMMIT IP 8024 may be equipped with a Bluetooth Unit BTU allowing you to use a wireless headset that supports Bluetooth version 2 0 Using a headset permits you to move freely around the phone within approximately 10 meters and maintain a conversation Before using the headset the headset must be paired with the BTU and then the headset must be enabled for use Operation of the SUMMIT IP 8024 with ...

Page 69: ...S PGM button 2 Dial 3 3 Dial 3 4 Press the OK Soft button To use the BTU headset 1 Press the SPEAKER button OR 2 Press the Call Start button on the BTU headset 3 Place call as you normally would To answer a call with the BTU headset 1 When an incoming call is received ringing will be present at the Station and the BT headset 2 Press the BT Call Start button or press the SPEAKER button OR 3 Lift th...

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