Verizon jetpack mifi 6620L User Manual Download Page 116

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111

Technical Support

IMPORTANT

Before contacting support, be sure to re-start both your computer and the

MiFi 6620L.

Technical Support

Contact your service provider for assistance. When calling, you may be asked for the wireless
number of your Jetpack. To find your Jetpack’s wireless number, go to

About Jetpack > Open

your device, or

http://my.jetpack > Home

on the Web User Interface.

Summary of Contents for jetpack mifi 6620L

Page 1: ...UserGuide MiFi 6620L 90026966 R1...

Page 2: ...otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation...

Page 3: ...LTE SIM Card 14 Universal Charging 15 Battery Tips 16 Power the Jetpack On and Off 17 Power On 17 Power Off 17 Connecting to Your Jetpack 18 Using Your Jetpack After Setup is Complete 20 Using the Jet...

Page 4: ...51 Jetpack 56 Advanced 62 Messages 75 On the Jetpack Display 75 On the Jetpack Web User Interface 75 Parental Controls 76 Screen Sharing 77 About Jetpack 78 On the Jetpack Display 78 On the Jetpack We...

Page 5: ...iv Regulatory Statements 101 Wireless Communications 103 Limited Warranty and Liability 103 Safety Hazards 104 Proper Battery Use and Disposal 106 Glossary 107...

Page 6: ...Overview Power Management Caring for Your MiFi 6620L Getting Started 1...

Page 7: ...gh Speed Wireless Data 4G LTE 3G CDMA and GSM Wi Fi Connectivity with Parental Control Manage Wireless Network Activity MiFi Settings is an easy to use web based interface that allows you to manage mo...

Page 8: ...efox Internet Explorer Safari and Mobile Safari To use Wi Fi mode your computer or other device needs Wi Fi capability and Internet browser software If your computer does not have Wi Fi capability you...

Page 9: ...me Data Usage Meter Displays data usage in GB usage date and cycle end date Status Bar Provides connection and battery status network signal strength roaming status and the number of users connected w...

Page 10: ...f this icon is displayed your Jetpack is connected to a network outside the home network area International Roaming Messages If this icon is displayed you have unread SMS messages Universal Charging I...

Page 11: ...alerts and network technology Universal Charging Scroll and select icon to display Universal Charging status Options include Available Charging or Not available WPS Scroll and select icon to set WPS S...

Page 12: ...u can use the Jetpack when the battery is installed and the charger is plugged into a wall socket Please ensure the wall socket is located near the equipment and is easily accessible The MiFi battery...

Page 13: ...n Novatel Wireless recommends the following guidelines Protect the Jetpack from liquids dust and excessive temperatures Do not apply adhesive labels to the Jetpack they might cause the Jetpack to pote...

Page 14: ...Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete Using Your Jetpack 2...

Page 15: ...ad speeds of 5 12 Mbps Upload typical upload speeds of 2 5 Mbps 3G Mobile Broadband with EVDO Rev A Download typical download speeds of 600 kbps 1 4 Mbps with bursts up to 3 1 Mbps Upload typical uplo...

Page 16: ...rm your computer meets the minimum system requirements See System Requirements on page 3 Fully charge the battery See Charging the Battery on page 12 Power on the Jetpack See Power the Jetpack On and...

Page 17: ...ical outlet CAUTION Use only batteries and chargers with your Jetpack that have been approved by Novatel Wireless The failure to use approved batteries and chargers may increase the risk that your Jet...

Page 18: ...notches align then press on the cover until it clicks into place and is flat across the entire bottom surface CAUTION Use only batteries and chargers with your Jetpack that have been approved by Nova...

Page 19: ...emove the 4G LTE SIM card Remove the battery cover located on the underside of the Jetpack Remove the battery from the back of the Jetpack by inserting your fingernail into the battery removal divot a...

Page 20: ...he SIM card MUST remain in the SIM card slot when in use CAUTION Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt Universal Charging The universal...

Page 21: ...peratures below 20 C 4 F or above 60 C 140 F Never leave the Jetpack in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this Jetpack Some batte...

Page 22: ...play lights up After the initial startup screens display the Home screen and menu options are available Power Off Press and hold the Power Button until the display shows MiFi The Jetpack will continue...

Page 23: ...your Wi Fi Name and Password Welcome screen Wi Fi Name and Password Display operation Access advanced features To access your Wi Fi Name SSID and Wi Fi Password after the initial power up or a device...

Page 24: ...are unfamiliar with wireless networking on your computer consult the computer help system When prompted enter your Wi Fi Primary Network password The Jetpack Home screen should now show an additional...

Page 25: ...rimary Network SSID Password The Jetpack comes from the factory with security enabled You can change the security settings using the Jetpack Web User Interface To change your Jetpack security settings...

Page 26: ...ur Admin Password from MiFi Home select Manage My MiFi Change Admin Password Enter your current Admin Password in the Enter current password field Enter your new password in the Enter new password fie...

Page 27: ...22 Click Save Changes Change Jetpack Admin Password...

Page 28: ...he top of the screen Check the status indicators for network signal strength data traffic activity number of connected devices and battery strength To view your current data usage Use the real time da...

Page 29: ...option then press the select button to open the highlighted option Continue to press the select button to move through any additional screens Press select to open option menu Scroll up down to desired...

Page 30: ...Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages Parental Controls Screen Sharing Messages Jetpack Jetpack Settings 3...

Page 31: ...play lights and the Home screen displays Use the status bar to monitor network signal strength data activity roaming messages connected devices universal charging and battery life Use the Real time Da...

Page 32: ...e 17 Open your connected device s web browser and type http my jetpack or http 192 168 1 1 into the address bar Press Enter The Home page opens See Sign In on page 28 Jetpack Home Click Sign In in the...

Page 33: ...User Interface Type the Jetpack Admin Password the default password is found on the Jetpack by selecting Help Web based management in the Sign In field at the top right corner of the window Click Sign...

Page 34: ...29 Menu Panel The Menu Panel is the primary navigation for MiFi Settings You can access each feature under the appropriate menu My Jetpack Home Menu Panel...

Page 35: ...he power button until the display lights and the Home screen displays Use the navigation buttons to scroll to the desired Menu option Press the select button to open the selected Menu screen To return...

Page 36: ...access commonly used links and all available menu options for your Jetpack MiFi Home contains the following quick link menu options Manage My Jetpack See Manage My Jetpack on page 32 My Account Tools...

Page 37: ...e my Wi Fi Settings See Customize my Wi Fi Settings on page 33 Change my Jetpack Admin Password See Change my Jetpack Admin Password on page 34 GPS See GPS on page 32 Jetpack Home Manage My Jetpack NO...

Page 38: ...stomize my Wi Fi Settings takes you to the Jetpack Settings page Wi Fi menu where you can customize Wi Fi profiles and view details about the devices connected to your Jetpack See Wi Fi on page 58 Jet...

Page 39: ...the password you use to Sign In to Settings To change the Admin Password used to Sign In to your Jetpack Enter your current Admin password in the Enter current password box then click Continue Jetpack...

Page 40: ...in the Answer Security Question field Jetpack Settings Answer Security Question Click Save Changes A message displays confirming that your password has been changed NOTE The next time you sign in to J...

Page 41: ...re the GPS settings for your Jetpack To configure your Jetpack GPS settings Slide the ON OFF button to ON to activate the Jetpack location services and display the GPS Agreement Jetpack Settings GPS T...

Page 42: ...GPS data stream in Windows and other computing platforms If this check box is selected when connected via a USB cable a NMEA serial port is available to applications that can use a NMEA stream To use...

Page 43: ...unt Tools My Verison Wireless Clicking on My Verizon Wireless takes you to the My Verizon page on the Verizon Wireless website where you can manage your wireless service Sign in to your account or wat...

Page 44: ...and Voice Messaging To display detailed information about Verizon Wireless coverage in your area U S Type your Street Address City and State or Zip code in the appropriate field then click Search To...

Page 45: ...Zip code in the appropriate field then click the magnifying glass icon To limit the coverage areas by service type click the button by the service type desired Verizon International Coverage Map Use t...

Page 46: ...the Data Usage Calculator on the Verizon Wireless website where you can calculate your Jetpack usage to determine which plan will best meet your needs To use the Data Calculator to select the best Ver...

Page 47: ...lanner on the Verizon Wireless website where you can determine the global services you need when you travel and see if your device is covered To use the interactive Trip Planner TBD TBD Verizon Trip P...

Page 48: ...43 TBD TBD Verizon Trip Planner Show me what I need TBD Verizon Trip Planner Options TBD...

Page 49: ...44 Verizon Trip Planner Dialing Instructions TBD Verizon Trip Planner Help...

Page 50: ...45 TBD Verizon Trip Planner Coverage Maps...

Page 51: ...ns the following options Attend a Wireless Workshop See Attend a Wireless Workshop on page 47 Community Forum See Community Forums on page 48 Device Support Page User Guide See Device Support Page Use...

Page 52: ...s Workshop Clicking on Attend a Wireless Workshop takes you to Attend a Wireless Workshop on the Verizon Wireless website where you can xxxxxxxxxxxxxxxxx To attend a Wireless Workshop TBD TBD Verizon...

Page 53: ...unity Forums Clicking on Community Forums takes you to Community Forums on the Verizon Wireless website where you can xxxxxxxxxxxxxxxxx To xxxxxxxxxxxxxxxxxxxxxxxxxx TBD TBD Verizon Support Community...

Page 54: ...age User Guide Clicking on Device Support Page User Guide takes you to xxxxxxxxxxxxxx on the Verizon Wireless website where you can xxxxxxxxxxxxxxxxx To xxxxxxxxxxxxxxx TBD TBD Verizon Support Device...

Page 55: ...ng Your Jetpack to review the top device questions and device related articles Using Your Jetpack Click Troubleshooting to access the Troubleshooting Assistant to help you find and resolve problems wi...

Page 56: ...ta usage For an expanded view of your data usage information use the navigate button to scroll to the Data Usage icon and press the select button to display both usage cycle and data usage meters Pres...

Page 57: ...lick Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan Jetpack Data Usage To reset the Data Counter Click Reset Data Counter A message...

Page 58: ...53 To set the usage alert level Select the desired alert level from the Usage alert level dropdown menu Click Save Changes to confirm and save the new alert level...

Page 59: ...54 To set the cycle start date Select the desired cycle start date from the Cycle start date dropdown menu Click Save Changes to confirm and save the new start date...

Page 60: ...to the Primary Network and to block or unblock each device Select the Guest Network option to display the type name DNS and MAC details for each device connected to the Guest Network and to block or...

Page 61: ...erface to assign a name to a connected device the assigned name displays in place of the hostname In rare cases the hostname may be unavailable You can use the Edit option to change the name of any co...

Page 62: ...edit a connected device Click the pencil tool A page opens allowing you to edit a connected device Select the appropriate change from the Connected Devices dropdown menu Click the checkmark to finish...

Page 63: ...ces To change the maximum number of connected devices Click Change on the Connected Devices page The Jetpack Settings Wi Fi page opens Select the number of devices from the Maximum Wi Fi connected dev...

Page 64: ...hen appears in the Blocked List This option is available for use with each connected device except for your own device and any device connected via USB Blocked List This lists any devices you have blo...

Page 65: ...Button Click Unblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it co...

Page 66: ...the screen is displayed Select the desired Screen Timeout setting and press select to save the setting and return to the Settings Select screen Navigate to the Exit option and press the select button...

Page 67: ...ng The current settings are displayed for each alert Select the desired setting for each alert and press select to save the setting and return to the Settings Select screen Navigate to the Exit option...

Page 68: ...63 Navigate to the Exit option and press the select button to return to the Home screen Settings option Select Network Technology option Set Network Technology detail FPO FPO FPO...

Page 69: ...tion password and preference changes obtain software update information and backup and restore files to your Jetpack The Settings page contains the following menu options Wi Fi See Wi Fi on page 58 Je...

Page 70: ...ck Wi Fi network and to change the Basic Settings and access the Advanced Wi Fi Settings Wi Fi Basic Settings Show Advanced Settings Change Wi Fi Name and Password Wi Fi To allow Wi Fi devices to conn...

Page 71: ...Fi name field To change the current Wi Fi password type the new password in the Wi Fi password field NOTE The password must be a minimum of 8 ASCII characters For the greatest security use a mixture...

Page 72: ...ptions are either WPA2 Personal PSK AES or None Display Wi Fi name Click the checkbox to display the Wi Fi name on the Jetpack display Display Wi Fi password Click the checkbox to display the Wi Fi pa...

Page 73: ...n on the Wi Fi name and password display Wi Fi privacy separation Wi Fi Multimedia or WPS click the appropriate checkbox Click Save Changes to accept and finalize the new Advanced Settings Change Jetp...

Page 74: ...owing menu options Jetpack Admin Password See Jetpack Admin Password on page 46 Preferences See Preferences on page 71 Software Update See Software Update on page 44 Backup and Restore See Backup and...

Page 75: ...Change Jetpack Admin Password Change the Admin Password To change your Admin Password Type your current password in the Current Admin Password field Select Continue to display the Change Jetpack Admin...

Page 76: ...nu changes the amount of time After 30 seconds After 1 minute After 5 minutes or Never that expires before the display turns off Sleep Shutdown The Automatic shutdown menu changes the amount of time A...

Page 77: ...nt software version Displays information for the current software version date of last check for updates and the number of updates currently available Checked for update Displays the date of the last...

Page 78: ...eviously saved backup file from your computer to your Jetpack Click Browse and select a file then enter the Admin Password in effect when the backup file was saved in the Admin Password field and clic...

Page 79: ...your Jetpack settings to your Jetpack device Click Browse to navigate to the desired settings backup file saved on your computer Enter the Admin Password in effect when the backup file was saved in t...

Page 80: ...NS SIM firewall and LAN settings as well as options for configuring port filtering applications IMPORTANT Changing the Jetpack s Advanced settings can adversely affect stability performance and securi...

Page 81: ...Manual DNS See on page 77 SIM See SIM on page 80 Firewall See Firewall on page 81 MAC Filter See MAC Filter on page 70 LAN See LAN on page 70 Port Filtering See Port Filtering on page Port Forwarding...

Page 82: ...rred network technology The Preferred network technology default value is Automatic The Jetpack will select the best available technology If desired you can change this to limit the network technologi...

Page 83: ...the new Advanced Networks setting Turn Cellular Data OFF Confirmation To change your preferred network technology Select the desired network technology from the dropdown menu Choose from Automatic 4G...

Page 84: ...t up to two DNS IP addresses Jetpack Advanced Settings Manual DNS To manually select a Domain Name Server Click the box next to Enable manual DNS Enter the IP address for the first DNS in the DNS 1 IP...

Page 85: ...rmal state The SIM PIN is not used PIN Locked The SIM PIN must be entered before you can use the mobile network PUK Locked The PUK for the SIM must be entered in order to continue The PUK can be obtai...

Page 86: ...allows connected devices to establish a VPN tunnel If this is ON enabled this feature allows VPN clients to connect through the Jetpack to remote VPN Servers Normally this option should be enabled If...

Page 87: ...Filter allows you to specify which devices can access the Primary Wi Fi network NOTE This feature has no effect on the Guest Wi Fi network ON OFF Refresh Manage Devices Save Changes Jetpack Advanced S...

Page 88: ...r physical address for the Jetpack Enable DHCP server The Enable DHCP Server checkbox enables or disables the DHCP Server feature Start DHCP address range at The start range of IP addresses reserved f...

Page 89: ...P you can connect to a VPN server but you cannot connect to a web page using your Internet browser Click OFF to disable Port Filtering When the feature is disabled any application can connect to the I...

Page 90: ...s list you must enable custom applications so they can connect to the Internet Add Custom Application Enter the beginning of the range of port numbers used by outgoing traffic for the custom applicati...

Page 91: ...he Port Forwarding menu contains the following sections ON OFF Default Applications The IP address for the selected application Choose from the following applications DNS FTP HTTP POP3 SMTP SNMP Telne...

Page 92: ...over Wi Fi NMEA The GPS receiver on the Jetpack can determine your current location often even indoors The GPS menu contains the following sections ON OFF Turn off Current Location GPS Over Wi Fi NMEA...

Page 93: ...s icon and press the select button to open the first unread message To delete the message press the select button To retain the message use the right scroll button to move to the next unread message W...

Page 94: ...89 Parental Controls TBD...

Page 95: ...90 Screen Sharing TBD...

Page 96: ...and press the select button to open the Internet Status screen and display status information including connection network technology signal SNR and roaming Press the select button to navigate to the...

Page 97: ...following menu options Internet Status See Internet Status on page 92 Jetpack Info See Jetpack Info on page 94 Diagnostics See Diagnostics on page 95 Logs See Logs on page 99 Support See Support on pa...

Page 98: ...to the network Received The amount of data received from the network IPv4 The IPv4 section has the following options IP Address The IP address for the Jetpack Mask The subnet mask network setting for...

Page 99: ...the Jetpack My Jetpack version The current Jetpack version MiFi OS version The Jetpack operating system OS including its components version Modem FW version The current modem firmware version Wi Fi FW...

Page 100: ...e system log This page is used mostly for troubleshooting and is not required for normal operation The Diagnostics page contains the following sections Modem See Modem on page 96 4G LTE Network See 4G...

Page 101: ...M card If the SIM card is missing or this field indicates some form of SIM error the Jetpack will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Card MIN MSID The...

Page 102: ...nal 3G Network eHRPD EVDO 1xRTT The 3G Network eHRPD EVDO 1xRTT section has the following options Status Status of the network Disabled Not available or Available Network operator The vendor that curr...

Page 103: ...98 Field Test Click on Field Test to provide a list of low level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues...

Page 104: ...logs and to delete system logs NOTE Logs record various operations and are used for troubleshooting and are not needed for normal Jetpack operation Enable System Logs To enable system logs Select the...

Page 105: ...eckbox next to Enable logs Click Save Changes Delete System Log To delete a system log Select the checkbox next to Enable logs Select the appropriate time period for the deletion of system logs from t...

Page 106: ...ck Links Self Support and Customer Care sections of the web interface The Jetpack Support page contains the following sections Quick Links See Quick Links on page 102 Self Service Support See Self Ser...

Page 107: ...ing support options Data Usage Takes you to the Data Usage page where you can see your estimated data usage and reset the data counter User Guide Takes you to an online version of the User Guide Windo...

Page 108: ...103 Customer Care TBD...

Page 109: ...y the Jetpack s network address and Admin Password Press the select button to return to the Help options Use the right down scroll button to highlight the OS and Android Apps option to display details...

Page 110: ...105 FPO FPO FPO FPO...

Page 111: ...Overview Common Problems and Solutions Technical Support Troubleshooting 4...

Page 112: ...e following tips can help solve many common problems encountered while using the Jetpack First Steps Make sure you are using the Jetpack in the correct geographic region Ensure that your wireless cove...

Page 113: ...with the wall charger How do I reset the Jetpack back to factory settings The master reset button is in a small hole located on the bottom of the Jetpack underneath the battery cover This button retu...

Page 114: ...em with your account Check with your network operator The Jetpack has no power or the device screen does not display when the power button is pressed Make sure the battery is properly seated in the de...

Page 115: ...enu Connected Devices More to display the name and IP address of each connected device To display more detailed information for connected devices go to http my jetpack to open the Home page then Sign...

Page 116: ...omputer and the MiFi 6620L Technical Support Contact your service provider for assistance When calling you may be asked for the wireless number of your Jetpack To find your Jetpack s wireless number g...

Page 117: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 5...

Page 118: ...rge Life 4000 mAh 2 hours when not in use 20 hours Chip Set QUALCOMM MDM9625 Interface Type Type B USB Port for Micro USB used by the wall charger Memory RAM 128MB LPDDR FLASH 256MB NAND Technology Ba...

Page 119: ...mental Operating Temperature 10 C to 45 C 14 F to 113 F Storage Temperature 20 C to 55 C 4 F to 131 F Drop 1 meter 3 28 feet drop no damage fully operational Vibration Stability 5 Hz to 500 Hz 0 1 oct...

Page 120: ...o an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Feder...

Page 121: ...r better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory m...

Page 122: ...EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to...

Page 123: ...facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would...

Page 124: ...e sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software i...

Page 125: ...to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard U...

Page 126: ...Glossary 6...

Page 127: ...communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventio...

Page 128: ...Service Provider Also referred to as the service carrier an ISP provides Internet connection service See Network Operator Kbps Kilobits per second The rate of data flow LAN Local Area Network A type o...

Page 129: ...for computing device peripherals such as a printer mobile modem etc USB connectors may be used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type...

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