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INTRODUCTION TO THIS GUIDE
This guide is intended to provide you with information to help you
learn to operate the features within your new CustoPAK system and
get the most out of its many benefits.
The
Features
section of this guide describes the three types of
features which are available to choose from:
Basic Features
are automatically activated for each of your
lines when you purchase your CustoPAK system.
Selectable Features
are available for each of your CustoPAK
lines at no additional monthly charge, but must be installed to
be used.
*
Optional Features
are available at an additional charge per line
and must also be installed to be used.
*
You may select as many or as few of the Selectable and
Optional features as you like for each of your CustoPAK lines,
and may change them at any time. Should you need assistance
selecting additional features or changing features, your Verizon
representative is available to guide you. All features available with
CustoPAK are included in this guide regardless of whether you have
selected them for your system.
Before you begin using your new CustoPAK system, it is important
to know your
switch type
, or the type of equipment in the Verizon
central office that handles your telephone service. Your switch
type is shown on the front cover of this guide and may affect which
features are available with your CustoPAK system. As you read
through the Features section, please note the grid to the left of
each feature. If a dot (•) is placed beneath your switch type, that
feature is available to you to be used on any of your CustoPAK lines.
*
To install these features, contact your Verizon representative. Installation charges may apply.
Some features available with your new CustoPAK system may
be impacted by the type of telephone equipment you have. The
Telephone Equipment Interactions
section found on pages 40-42 of
this guide details some common situations which may arise.
Upon installation of your system, your Verizon representative will
assist you in filling out your Feature Grid (see Appendix). Once
complete, this grid indicates which features you have selected for
each of your CustoPAK lines. The
Appendix
section also contains
your Intercom and Speed Calling code charts. You may wish to make
copies of these handy tools and distribute them to other users in
your CustoPAK system for easy reference.
The
Overview
section which follows this Introduction will begin
to acquaint you with your new CustoPAK system and the many
benefits it provides.
We are delighted that you have chosen Verizon. We hope this
guide makes the transition to your new CustoPAK system as
smooth as possible.
Should you have any questions as you learn to operate CustoPAK,
please refer to the
Important Numbers
section on pages 43-45. In
this section you will find information as to who to call for additions,
changes, repairs, or to simply answer questions about your
CustoPAK system. It includes telephone numbers for your Business
Service Center and the Repair Center. We are here to help you and
we look forward to serving you now and in the future.
For Customer Services,
CALL
1.800.837.4966
