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TELEPHONE EQUIPMENT INTERACTIONS
Centrex CustoPAK service is compatible with almost all telephone
equipment. However, sometimes there are modifications or
adjustments required to the telephone equipment to assure
this compatibility.
This section is intended to provide some general information about
the compatibility of your CustoPAK system and your telephone
equipment, and when it may be best to perform a function using
your CustoPAK system instead of your telephone equipment, and
vice versa. Since there are many different types of telephones and
telephone systems in the marketplace today, it is not practical for
us to list all the different scenarios that might be encountered.
If you have a situation that is not addressed in either this guide or
the manual included with your telephone(s), please contact your
Verizon representative or your equipment vendor. We will do our
best to help you work through the issue.
EQUIPMENT MODIFICATIONS
Most CustoPAK features are operated by the use of the or
buttons. Some telephone equipment also uses these buttons to
operate features. For CustoPAK features to perform in these
scenarios, the telephone equipment must be modified to allow
the and to pass through the customer telephone equipment
directly to the telephone lines.
There are also some telephones that require timing changes to the
flash* function to recognize the and and properly operate
the CustoPAK features. The Central Office switch will recognize a
timing interval between 1⁄2 and just over one second. The optimum
timing interval is 3⁄4 of a second.
Please check with your equipment vendor or manufacturer to see if
these conditions apply to your telephone(s).
#
Flash is a momentary open or on hook signal which tells the Central Office switch that the user wants to respond to a waiting call
or transfer an in-progress call.
FEATURES COMPARISON
This information should assist you in determining when to use the
CustoPAK features versus those on your telephone equipment:
It is usually best to use the CustoPAK (Network) feature when
you wish to:
Transfer a call:
The CustoPAK feature will allow you to transfer calls outside of
your company, as well as transfer internal calls. In addition, when
you use the CustoPAK Call Transfer feature to transfer outside your
system, you do not need to tie up a second line for the transfer.
Make a conference call:
The CustoPAK Three-Way Calling feature allows you to set
up and make a conference call using only one telephone line. The
conferencing feature also allows you to include parties outside
your company on the call. Most telephone systems require two
telephone lines to make a conference call. You will also find the
transmission quality of the CustoPAK feature is usually superior to
that of a station conference.
Forward a call:
The CustoPAK Call Forwarding features allow you to forward your
calls outside your company when you are away from the office and
want to be assured you don’t miss your important calls. While some
telephone systems will also give you this capability, they require
two lines to do so.
Impose a line restriction:
The CustoPAK Call Restrictions feature allows you to control the
type of incoming and outgoing calls that can be made or received
on each of your telephone lines. These restrictions are programmed
in the Verizon Central Office and can only be changed by placing an
order with Verizon.
