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OVERVIEW OF YOUR CustoPAK SYSTEM
Your CustoPAK system is a central office-based service, meaning all
equipment required to operate the system is in the Verizon central
office. That also means you have purchased a reliable, worry-free
telephone system, as our central offices are monitored 24 hours a
day, 365 days a year.
Your CustoPAK system can grow as your business grows. It has the
capacity to handle up to 30 telephone lines, and offers a flexible
package of features designed specifically with the small business
customer in mind. You can select which features you want for each
of your CustoPAK lines based on your business and communications
needs. You may add or change features at any time by contacting
your Verizon representative (additional charges may apply).
CustoPAK can be customized to perform as a complete telephone
system working on standard single-line telephones or as feature-
rich access lines enhancing your existing telephone system. When
used with existing telephone systems, features like Call Transfer,
Three-Way Calling and Consultation Hold give you the functionality
of a built-in second line. When using these features, other lines
remain free for incoming or outgoing calls. And, Call Forwarding
and Call Transfer allow you to easily transfer your calls to another
location outside your system without additional equipment.
Most of the features are activated by the use of codes. You’ll
find all of the information required to activate the CustoPAK
features listed in the Features section of this guide. The operation
of some features, however, may be impacted by your existing
telephone equipment. Be sure to refer to the
Telephone Equipment
Interactions
section on pages 40-42 for some examples.
Your CustoPAK system comes with a 30-day satisfaction guarantee
(except California). We are confident that this system is the right
solution for your business needs. However, with this guarantee you
are entitled to a full credit of the CustoPAK charges and a change
back to your previous Verizon service if you are not satisfied and
notify us within 30 calendar days.
