20
21
If you wish to make another call while your first call is
on hold:
Press the switchhook to recall dial tone.
When you have completed the call, follow the above
instructions to return to the first call.
CALL PICK-UP
This feature allows any user within the CustoPAK
system to answer any other ringing line within their
Call Pick-Up Group, ensuring that incoming calls are
answered even when the called party is unavailable.
Call Pick-Up can help your company improve customer
service, by reducing missed calls and costly, time-
consuming callbacks. Call Pick-Up Groups are
preprogrammed by Verizon.
To use this feature:
To answer another ringing telephone in your Call
Pick-Up Group:
Pick up the handset.
Listen for dial tone.
Press
.
Begin conversation.
To answer another ringing telephone in your
Call Pick-Up Group while you are on a call:
Tell the person to whom you are speaking that you
are going to put them on hold.
Press the switchhook.
Listen for dial tone.
Press
to activate Call Hold.
You will hear confirmation tone followed by
dial tone.
Press
.
Begin conversation with second person.
To return to original call:
Hang up or press the switchhook.
Your telephone will ring.
When you answer you will be reconnected to your
original call.
1A
5E
DMS 10
0
EWSD (
S
IEMENS
)
DMS 10 SI
P
