Vasco IDENTIKEY AG-3 Series, Installation And Maintenance Manual

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Support
14 Support
14.1 Overview
In this section we provide instructions on what to do if you have a problem, or experience a hardware failure.
For information on the VASCO Service Center (VSC) please refer to the relevant section in the IDENTIKEY Appliance
Product Guide.
For guidance on returning a faulty appliance, please see section 14.5 Return procedure if you have a hardware
failure .
14.2 If you encounter a problem
f you encounter a problem with a VASCO product, please follow the steps below:
1.
Check whether your problem has already been solved and reported in the Knowledge Base at the following
URL:
http://www.vasco.com/support .
2.
If there is no solution in the Knowledge Base, please contact the company which supplied you with the
VASCO product.
3.
If your supplier is unable to solve your problem, they will automatically contact the appropriate VASCO
expert, who will contact you to provide remote support through the VASCO Service Center if necessary (see
next section).
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