Support
14.3
Remote Support Connection
If necessary, VASCO experts can access your IDENTIKEY Appliance remotely to solve any problems. Remote
support requires a connection between the VASCO Service Center and your IDENTIKEY Appliance.
A Support Certificate must be installed before a connection can be made to the VASCO Service Center. Please see
section
Support Certificate Activation
for instructions on installing a Support Certificate.
Note
When the Rescue Tool is running on the console, support is always enabled.
To open a connection for remote support:
1.
Access the IDENTIKEY Appliance Configuration Tool.
2.
In the IDENTIKEY Appliance Configuration Tool, navigate to
System > Support
.
3.
Toggle the
Enable Support
option. Doing so will enable VASCO support staff to connect to the appliance to
perform maintenance operations as requested. Once toggled, the
Enable Support
option will also enable the
Support Certificate
field.
4.
Use the
Browse
button to load a valid
Support Certificate
. After doing so, click the
Save
button.
5.
If the
Support Certificate
is valid, then an
Enable Remote support
option should appear.
IDENTIKEY Appliance Installation and Maintenance
109
Image 68: Configuration Tool > Support
