www.vareximaging.com
67
4343W/4336W-G5/2530W-G5 X-ray Detectors
Table 16
Problems and Solutions (Continued)
ViVA software freezes
Restart the computer and re-launch the ViVA software.
ViVA error message
1. Email the viva.log and vsp.log files (located where viva.exe is
found) generated to:
. This log file is normally
found at
C:\users\{username}\AppData\Local\
crashdumps\viva.log
Detector dropped
1.
Power-off the detector (
Section 11.7
) and inspect for damage.
2.
If the battery does not appear damaged, place into battery
charger to see if battery charger reports an error.
3.
Inspect the detector for any physical damage.
4.
Insert a charged battery into the detector and see if it powers on.
5.
Re-establish a link.
6.
Acquire an image from the detector and inspect for regions of
missing data.
Note:
If the detector has been dropped and is not returned to
Varex, a
new gain calibration must be performed
.
R
E
FE
RE
NCE
M
ANUAL
