•
Vehicle must be registered with SiriusXM Guardian and
have an active subscription that includes the applicable
feature.
•
An ignition cycle is required for some remote com-
mands, such as Remote Vehicle Start and Remote Door
Lock/ Unlock if following a Remote Horn & Lights
activation.
•
Your Remote Door Lock/Unlock request will not be
processed if the vehicle is in motion, the ignition key is
on or during an emergency call.
NOTE:
The SiriusXM Guardian Care agents are trained to
help you with unlocking of your door (for example, in an
accidental lock-out). All other Remote Services should be
performed via your Owner’s Site or through the Uconnect
App on your compatible device.
FAQs
1.
How long does it take to unlock or lock the door?
Depending on various conditions, it can take up to
3 minutes or more for the request to get to your vehicle.
2.
Which is faster, my Key Fob or the Uconnect App?
Your Key Fob will lock/unlock the door more quickly,
however its range is limited and your Uconnect App
comes in handy for these and other situations.
3.
Will my vehicle be safe if I lose my device?
People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Uconnect App. Asking for your username, password
and SiriusXM Guardian Security PIN are required for
the activation of Remote services through your mobile
device. It is your responsibility to protect your pass-
words and PINs.
4.
Why can’t all mobile devices use the Uconnect App?
The Uconnect App is compatible with most devices with
the Apple and Android operating systems. The capabili-
ties of these devices allows us to remotely command
your vehicle. Other operating systems may be sup-
ported in the future.
5.
Why is the Uconnect App running slow?
The Uconnect
App relies on a mobile network connection from your
device to send commands to your vehicle which must
have an operable LTE (voice/data) or 3G or 4G (data)
network connection. If either your device or your ve-
hicle are in an area with below average coverage, it may
take longer to log in and send commands.
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