Description
SOS Call is a feature that, at the push of a button, can
contact emergency services. It’s a convenient way to get in
contact with a SiriusXM Guardian Customer Care agent in
the event of an emergency. When the connection between
the vehicle and the live agent is made, your vehicle will
automatically transmit location information to SiriusXM
Guardian Customer Care. In the event of a minor collision,
medical or any other emergency, press the SOS button to be
connected to a call center agent who can send emergency
assistance to your vehicle’s location.
NOTE:
Certain SiriusXM Guardian services are dependent
on a properly installed and operational Uconnect system,
cellular network availability that is compatible with the
device in your vehicle, and GPS network availability. Not
all features of SiriusXM Guardian are available everywhere
at all times, particularly in remote or enclosed areas.
How It Works
1. Push the “SOS” Call button on the Rearview Mirror; the
indicator light will turn green indicating a call has been
placed.
NOTE:
•
In case the “SOS” Call button is accidentally pushed,
there is a ten second delay before the SOS call is
placed. The system will verbally alert you that a call is
about to be made. To cancel the SOS Call connection,
push the “SOS” Call button on the Rearview Mirror or
press the “Cancel” button on the touchscreen within
ten seconds.
•
During an SOS Call, the Bluetooth paired phone is
disconnected so incoming or outgoing calls will go
through mobile versus the handsfree system which is
not available due to the SOS Call.
2. Once a connection between the vehicle and a SiriusXM
Guardian Customer Care agent is made, the SOS Call
system will connect your vehicle to a SiriusXM Guard-
ian Customer Care agent who will stay on the line with
you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian Customer Care center may be recorded
or monitored for quality assurance purposes. Through
your enrollment in and use of the SiriusXM Guardian
services, you consent to being recorded.
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