23 TurboLock TL88
Problem
Possible Cause
Solution(s)
The lock doesn’t work.
The lock isn’t receiving power.
Ensure the batteries are properly installed. Remove and
reinstall if needed.
The batteries are dead.
Replace the batteries.
Use the emergency power port to power the lock so that the
door opens. Replace the batteries immediately.
My fingerprint couldn’t be
recognized and now I’m locked
out.
If a fingerprint access can’t be identified
more after 20 consecutive attempts, the lock
will go into a 5-minute period of inactivity
where it cannot be open by fingerprint again.
See Section 6 for more details.
Use the Turbolock app to gain immediate access during
Security Lock-Out Mode. Alternatively, wipe off the sensor
to remove potential smudges or obstructions and try the
fingerprint access after 5 minutes.
When trying to use my
fingerprint, why does the lock
beep multiple times but doesn’t
open the door. Lock beeping
multiple times but can’t open
the door.
Fingerprint might not have been recorded
properly or at all.
Use the Turbolock app to gain immediate access. Then
re-authorize your fingerprint using the app (requires admin
privileges).
Fingerprint sensor works and
my fingerprint is recognized, but
the door doesn’t unlock.
Power cable may not be connected properly.
Reinstall the TL88. If the problem persists, contact customer
service for further action, incl. finding an authorized
technician for repair, or warranty replacement.
The lock’s motor may have failed.
When turning the outside knob,
the latch can’t completely eject.
The oiled parts of the lock’s core may be
covered in dust.
The lock on the door has come loose.
If none of the above information resolves your issue, please visit our website at www.turbolock.com or contact customer service at 855-850-8031.