TurboChef HIGH H BATCH 2, Service Manual

Page: 52 / 82

34 DIAGNOSING AN ISSUE
NO
YES NO
NO
Is the food item in the
correct starting state
(e.g., frozen, fresh, etc.)?
NO
Ensure the food item
is being properly
stored/prepared
before cooking.
YES
YES
NO
Ensure that the cor-
rect amount is being
cooked - not more or
less than the recipe
specifies.
Is the correct amount
of food (portion) being
cooked?
NO
Ensure that the food
item is properly
prepared.
YES
Is the food item being prepared correctly
and consistently? For example, bread cuts
are straight and not “V” cuts, meat is
sliced at correct thickness, pizza dough is
correct consistency, etc.
YES
Is the menu part number
and revision correct? Verify
with customer or contact
TurboChef Customer Service.
YES
Are there any fault
codes present? See page
23.
Troubleshoot the
fault(s) using the steps
on pages 28-31.
NO Are there any fault
codes present? See page
23.
Troubleshooting:
Food Not Cooking Properly
Does the problem occur for all
programmed recipes? For example, are all
recipes undercooked/overcooked/etc.?
Contact Customer
Service to obtain the
correct menu and load
it to the oven.
NO
YES
Is the menu part number
and revision correct? Verify
with customer or contact
TurboChef Customer Service.
Troubleshoot the
fault(s) using the steps
on pages 28-31.
YES
Have customer contact
their corporate HQ to
report cooking issues.
If menu was developed
by TurboChef, contact
Culinary department
or RSD.