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TROUBLESHOOTING GUIDE 

 

  

Power Switch 

 
 
 
 
 
 
 
 
 
 
 
 
 

 
Rear Wash/Feminine Wash 

 

 
 

 

 

 

 

Fault 

Failure Analysis 

Solutions 

Product Not 

Working 

Check whether the socket is 
electrified or not and the plug if 
loosened or not 

 
Check circuit 

Check whether the toilet is turned 
on or not (if the side button is on or 
not) 

Press the power on/off button until 
the side button’s light is on 

Check whether the leakage 
protection button in the plug is on 
or off by checking the light of the 
leakage protection plug 

Pull out the plug and connect it 
later. Press the reset switch of the 
leakage protection plug. If it’s still 
not working, pull out the plug and 
ask a professional repair man for 
help. 

Fault 

Failure Analysis 

Solutions 

No water 

coming out 

from the 

nozzle 

Check if 

there’s no water supply 

Wait for water supply to be back to 
normal 

Check if the angle valve is closed 
or not 

Open the angle valve 

Check if the inlet water filter is 
blocked or not 

Clean the water filter 

Check if the water inlet pipe is 
bended or not 

Ensure that the inlet pipe 

Cleaning 

strength is not 

enough 

Check the water pressure is in low 
gear or not 

Increase the water pressure using 
the remote 

Check inlet filter blocked or not 

Clean the inlet filter 

Water 

temperature is 

not warm 

enough 

Check if the water temperature is 
set to low or not 

Adjust the water temperature 
according to the instructions given 
in this manual 

Spray wand is 

always 

dripping water 

Solenoid valve failure 

Consult a professional repair man 

Spray wand 

cannot be 

used 

Seat body induction failure 

Consult a professional repair man 

Summary of Contents for 836092

Page 1: ...INSTRUCTION MANUAL G2ETBCERN 12 WH GANZA II...

Page 2: ...nstructions on the safe use and the hazards involved when using this product It is unwise to allow children to play with this electronic bidet supervised or not It is not recommended that children who...

Page 3: ...lt Or the ceramic seat and the main part will be damaged due to fall Do not use if it is broken Under the following condition please turn off the toilet and the waterangle valve Water leakage from the...

Page 4: ...ctric shock or fire Pay attention to the low temperature scalding Improper use of warm seat may cause low temperature scalding If you sit for a long time please turn the temperature setting to off lev...

Page 5: ...l this product in a room where it may be frosted The room temperature can t be less than 39 2 degree Fahrenheit Don t block the air outlet CAUTION Do not use excessive force when closing the cover and...

Page 6: ...Heat Level Display eFoam Stop Rear Wash SPA User 1 Settings User 2 Night Light Dry Temperature Spray Heat Adjustment Adjustment Feminine Front Wash Spray Wand Adjustment Raise Lower Seat and Lid Raise...

Page 7: ...Electronic Bidet Side Buttons...

Page 8: ...y Battery Backup Flush Includes a battery that would allow Auto Flush function even during power outages Self Cleaning Wand Automatically cleanses the spray wand after every use Power Saving Eco Mode...

Page 9: ...The pipe reciprocating function opens by default which will increase the cleaning area Press the Feminine Wash button again to stop the pipe reciprocating function Short press the Stop button to stop...

Page 10: ...e user is seated long press the SPA button for more than 2 seconds to start the SPA function When the SPA function is open it will start the Memory Cleaning function Gear Position Strong Weak Massage...

Page 11: ...change of environment temperature If the seat temperature set by the user is lower than the intelligent setting temperature it will keep the temperature set by the user It will keep the temperature s...

Page 12: ...c seat flip function is off it will give a short beep instead It will open the cover automatically when you are close to the toilet if the automatic cover function is on a long beeping sound will be h...

Page 13: ...l first when you do not use the toilet for a long time It s normal that water drains under the baffle when the fresh water is replaced Long press the Flush button to start this function It will stop a...

Page 14: ...justment method is the same as the first step Press the side Feminine Wash button to leave the Pulse Valve Time Adjustment Function Except for the side Feminine Wash button or the button for water pre...

Page 15: ...ysis Solutions No water coming out from the nozzle Check if there s no water supply Wait for water supply to be back to normal Check if the angle valve is closed or not Open the angle valve Check if t...

Page 16: ...e remote with a dry cotton cloth Toilet Fault Failure Analysis Solutions Unclean flush when the water pressure is low Angle valve filter blocked Clean the filter according to the manual Too low water...

Page 17: ...r not Tighten the joint Check if the inside seals of joint is aged or damaged Replace the seals Check if the water supply angle valve is fully open or not Completely open the water supply angle valve...

Page 18: ...CLEAN AND CARE Note Turn off the power close the water supply angle valve and stop the water supply before doing any maintenance work DO NOT rinse this product with water during maintenance...

Page 19: ...t Bowl Cleaning Please ensure that the electrical plug is taken out Please use soft damp cloth to wipe the toilet shelf and seat The dirt should be easily removed If it s not you may use neutral deter...

Page 20: ...be away from any corrosive substances The junction block should be installed away from heat sources such as heaters Yuba lights etc It should be installed indoors and should not be exposed to sunny o...

Page 21: ...that secure the battery cover remove the old battery and give it to a professional recycling agency Replace the new battery and lock the fixing screw as shown in the picture Refer to the battery inst...

Page 22: ...149 o F Cleaning Time Normal cleaning is about 90 seconds SPA cleaning is about 5 mins Nozzle Position Adjustment 4 gears Heating Mode Frequency Conversion Heat Safety Device Leakage Protection Switc...

Page 23: ......

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