Transcend JetFlash 110, Quick Instruction Manual

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Troubleshooting
Troubleshooting
If a problem occurs with your JetFlash
™
, please first check the information listed below before taking your
JetFlash
™
for repair. If you are unable to remedy a problem from the following hints, please consult your
dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our
websites.
Software CD cannot auto-run in Windows
®
Go to the Device Manager in the Control Panel and enable the Auto-Insert function for the CD-ROM
drive. Alternatively, you can manually run the “JetFlash.exe” file on the CD.
Operating System cannot detect the JetFlash
™
Check the following:
1.
Is your JetFlash
™
properly connected to the USB port? If not, unplug it and plug it in again. If it is
properly connected, try using another available USB port.
2.
Is your JetFlash
™
connected to the Mac
™
keyboard? If yes, unplug it and plug it into an available USB
port on your Mac
™
Desktop instead.
3.
Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to
enable it.
4.
Have the necessary drivers been installed? If your computer is using Windows
®
98SE, you must use
the Software CD or download the driver from Transcend’s website
http://www.transcendusa.com/Support/DLCenter/Driver/JF_win98driver.zip , please refer to the
“ Driver Installation for Windows 98SE
®
” section to complete the driver installation before using your
JetFlash
™
. A driver is not required for Windows
®
ME/2000/XP/Vista
™
, Mac
™
OS 9.0 or later, or Linux
™
Kernel 2.4.2 or later.
Cannot use all of the JetFlash’s Software
For some of the functions you must be logged in to the computer with Administrator rights. If you want to
access the security functions of your JetFlash
™
, you must execute the JetFlash Software at least once.
Experiencing problems using the JetFlash Software in Windows
®
2000
Please ensure you are using Windows
®
2000 SP4 (service pack 4).
Why does a “Restart Computer” message window appear when I plug in my
JetFlash
™
?
Sometimes the computer will mistakenly interpret the JetFlash
™
as a new piece of hardware that needs to
be installed. You can disregard this message and click on the “Cancel” button to continue.
Cannot find the file that was just copied to the JetFlash
™
You should always open a transferred file in its new location to ensure it has transferred successfully.
Re-copy the file and refer to the “ Disconnecting from a Computer ” section to remove the JetFlash
™
after the copy process is completed.
A File that was just deleted still appears
Re-delete the file and refer to the “ Disconnecting from a Computer ” section to remove the JetFlash
™
after the delete process is completed.
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