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Strata CTX28 Voice Processing User Guide 06/04

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Contents

Introduction

Organization ................................................................................................................ v
Conventions ................................................................................................................ vi

Action/Response Table ....................................................................................... vii

Related Documents/Media ......................................................................................... vii

Chapter 1 – The Grand Tour

Overview ...................................................................................................................... 2
Features to Personalize Your Mailbox ........................................................................ 4
Message Queues .......................................................................................................... 4

New Message Queue ............................................................................................. 4
Saved Message Queue ........................................................................................... 5

Message Types ............................................................................................................. 6

Forwarded Message .............................................................................................. 6
Reply Message ...................................................................................................... 6

Greetings ...................................................................................................................... 7

Personal ................................................................................................................. 7
System ................................................................................................................... 7
Busy ....................................................................................................................... 7

Special Delivery Options ............................................................................................. 8

Urgent .................................................................................................................... 8
Private ................................................................................................................... 8
Return Receipt ....................................................................................................... 8

Future Delivery ............................................................................................................ 8

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Summary of Contents for Strata CTX28

Page 1: ...Digital Solutions Division June 2004 Voice Processing System User Guide ...

Page 2: ...ineering or manufacturing methods may warrant CTX UG GVMU VA Version A June 2004 Copyright 2004 Toshiba America Information Systems Inc Digital Solutions Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without e...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...r s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to an...

Page 5: ...lated Documents Media vii Chapter 1 The Grand Tour Overview 2 Features to Personalize Your Mailbox 4 Message Queues 4 New Message Queue 4 Saved Message Queue 5 Message Types 6 Forwarded Message 6 Reply Message 6 Greetings 7 Personal 7 System 7 Busy 7 Special Delivery Options 8 Urgent 8 Private 8 Return Receipt 8 Future Delivery 8 ...

Page 6: ... 1 Access Your Mailbox 14 From External Telephone 15 From Internal Telephone 15 Step 2 Record Your Name 16 Step 3 Record Your Personal Greeting s 17 Step 4 Change Your Security Code 18 Step 5 Exit Your Mailbox or User Mode 19 Chapter 3 Play Messages Access Messages 21 Playback Controls 22 Play Your Messages 24 Special Functions 27 Chapter 4 Send Messages Recording Controls 32 Send a Message 33 For...

Page 7: ...e 54 Create or Record Over Your Busy Greeting 55 Select Your Busy Greeting 56 Record Your Name 57 Change Your Message Notification 58 Review Your Option Settings 60 Manage Your Lists 61 Manage Guest User IDs 63 Use Guest User IDs 64 Chapter 6 Integration Features Call Forward 65 Message Waiting 67 Responding to a Lit Msg LED 67 Turning On Off Message Waiting LED on Another Extension 68 CTX Integra...

Page 8: ...Contents Chapter 6 Integration Features iv Strata CTX28 Voice Processing User Guide 06 04 ...

Page 9: ...e features you need when accessing your voice mail for the first time including changing your security code and recording your name Chapter 3 Play Messages contains step by step instructions on playing messages Chapter 4 Send Messages details how to send forward and reply to a message Chapter 5 Manage Mailbox provides step by step instructions on recording greetings using destination distribution ...

Page 10: ...idered busy when all extensions are being used Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN ULDO EROG Represents telephone buttons Courier Shows a computer keyboard entry or screen display Type Indicates entry of a...

Page 11: ...r Guide Strata CTX28 Voice Processing Quick Reference Guide Strata CTX28 Voice Processing Programming Manual Strata CTX Library CD ROM For authorized users Internet site FYI http fyi tsd toshiba com contains all current documentation and enables you to view print and download current publications See Figure 10 Grey words within the printed text denote cross references In the electronic version of ...

Page 12: ...Introduction Related Documents Media viii Strata CTX28 Voice Processing User Guide 06 04 ...

Page 13: ...pter provides an overview of the system and covers the following general topics Features to personalize your mailbox Message queues Message types Greetings Special delivery options Future delivery Message destination selections User options User prompts User tutorial New User ...

Page 14: ...rivate detailed message A representative in your company has been assigned as the System Administrator for the system The System Administrator is responsible for configuring the system and your mailbox to suit your company s needs The configuration affects how and which features you can access Whenever possible this guide provides information concerning feature exceptions and which features may be...

Page 15: ...lus Directory Personal List 1 7 System List 1 7 Press when finished Special Delivery Options Set Urgent status On Off Set Private status On Off Set Return Receipt request On Off Return to previous menu Set Future Delivery Cancel message and select new destination Cancel and Return to Main Menu Change your Greeting Change your User Options Manage your Lists Select for a Personal List Review your cu...

Page 16: ...ngs that are played when you are unavailable see Change Your Greeting on page 46 Guest Users You can create Guest User IDs that can be used by clients friends etc Users frequently use this feature to create guest IDs for clients so that they may easily exchange confidential information see Manage Guest User IDs on page 63 Message Queues Your messages reside in one of two queues new or saved Messag...

Page 17: ...r you play the last message in the queue your voice mail system prompts End of messages You can choose to return to the top of the queue go to the top of the other queue etc Saved Message Queue Saved messages are messages that you saved or that were automatically saved by your voice mail system at the end of the message Access the Saved Message Queue from the Main Menu by pressing or from the New ...

Page 18: ...list When forwarding a message recording a message comment is optional Reply Message Messages to which you want to send an immediate answer can be sent as a reply message When replying to a message your voice mail system does not prompt you to select the destination since it remembers the source The Reply feature only works if the original message is sent from another voice mail user on the same s...

Page 19: ...se you can override the automatic schedule using the Change Your Greeting Selection on page 49 System The system greeting is a standard prerecorded greeting It cannot be recorded over or deleted The greeting states Please leave a message for name Your voice mail system adds your name from the name recording that you have made see Record Your Name on page 16 Busy If your User ID mailbox is configur...

Page 20: ...ate messages however a private message cannot be forwarded Once a message is sent the private status cannot be removed Return Receipt You can mark a message Return Receipt if you want verification of its receipt When a user plays completely or partially a message marked for Return Receipt a notification is sent back to the sender Your voice mail system notifies the sender when and by whom the mess...

Page 21: ...irectory by pressing Personal distribution list System distribution list See Send a Message on page 33 for instructions on using these options Personal Distribution Lists You can originate up to seven Personal Distribution Lists consisting of other system users You can add or delete users at any time The lists are for only your use At the time you create a list you are given the option of recordin...

Page 22: ...h User ID can be identified with up to two names These names are entered into the automated directory by the System Administrator and enhance the directory s search find capabilities Common choices for the names are the first and last names of the user or the last name of the user and a commonly misspelled version of the last name User Options You can set your telephone for Do Not Disturb DND or c...

Page 23: ...oice mail system automatically calls you at the designated number and with the chosen method to notify you of your messages User Prompts Your voice mail system prompts only for menu options available to you You do not hear prompts for options Not supported by your voice mail system e g future delivery Not configured for your mailbox by the System Administrator e g guest users do not disturb Check ...

Page 24: ...The Grand Tour User Tutorial New User 12 Strata CTX28 Voice Processing User Guide 06 04 ...

Page 25: ...stem the directory is accessed the system greeting is selected or when another voice mail user sends a message to you Record your personal greeting Your personal greeting automatically plays when you are not available to answer your telephone Change the default security code for your mailbox to ensure privacy You should change it on a regular basis Note If you do not complete the tutorial before h...

Page 26: ...this information Each time you access your User ID mailbox your voice mail system announces Your name and extension if applicable Note Your voice mail system may not be configured to play your name when you log on to your mailbox The number of new and saved messages you have in your message queue s The number of messages that will be purged upon exiting your mailbox if applicable Your voice mail s...

Page 27: ...em is designed with a fixed length number for your security code do not press after entering the security code See your System Administrator for specific operation of your system You are now in your mailbox Your voice mail system plays your name and the number of messages you have and then prompts you with a list of choices from the Main Menu 1 From an internal telephone call your voice mail syste...

Page 28: ...first enter your mailbox the tutorial prompts you to record your name and walks you through the entire recording sequence You can re record your name at any time see Record Your Name on page 57 1 At the tone state your name slowly and clearly if you like you can also state your extension 2 Press when done Your voice mail plays your name recording 3 After your name plays press To accept the recordi...

Page 29: ... is Monday June 19 and I am in the office today I am either on the telephone or have stepped away for a few minutes and your call has been forwarded to my voice mailbox If at the tone you leave a detailed message and a telephone number where I can reach you I will be happy to return your call 1 At the tone begin recording your greeting The following information should be included in your Personal ...

Page 30: ...lbox number xxx is enabled plays your recorded name and announces the number of messages in your mailbox You can now perform any of the functions available on your voice mail system s Main Menu or exit the mailbox 1 Enter your new security code The minimum and maximum number of digits for the security code are determined by your System Administrator Please ask your System Administrator for confirm...

Page 31: ... or to hang up from another manufacturer s telephone system or to exit the user mode press Your voice mail system can be configured so that you can exit your mailbox without leaving the voice mail system Please ask your System Administrator to find out if your system is configured for this or some other function when pressing If you have the 0 to EXIT User Mode capability you hear the voice mail s...

Page 32: ...Getting Started Step 5 Exit Your Mailbox or User Mode 20 Strata CTX28 Voice Processing User Guide 06 04 ...

Page 33: ...e waiting light on your telephone when your new message queue is empty or only Pending messages remain see Message Queues on page 4 The Message Waiting LED remains on only if there are new messages in the queue Access Messages Once you press to play your messages the following telephone keys assist you in going through your messages Takes you to the next message or back to the top of the queue whe...

Page 34: ...s in the queue upon returning to the Main menu Playback Controls While playing a message you can pause control the volume location and speed of playback using the following keys shown below 7435 Go Forward advance Turn Down volume Back Up rewind Pause Resume toggle or 30 secs Turn Up volume Play Next Message from last message go to first Press to play Previous Message from first message go to last...

Page 35: ...e the playback for 30 seconds The message resumes playing as soon as you press or automatically at the end of 30 seconds You can pause the playback as many times as necessary Turn Up Volume Turn Down Volume Each time you press or the volume of messages adjusts one increment until the maximum number of increments is reached Your voice mail system saves the current level when you exit Back Up rewind...

Page 36: ...accesses the New Message Queue If no messages exist in the New Message Queue your voice mail system automatically accesses the Saved Message Queue From the Main Menu Play Messages Play the next message Save the current mesage Delete the current message Forward the current message Reply to the current message Special Functions Message Date and Time Future Delivery Review Play Save Delete Continuous...

Page 37: ...vate another selection While the message plays you can select pause resume turn up volume turn down volume back up rewind go forward advance 2 Optional While the message plays or immediately after you can select one of the following Play the next message Skips to the beginning of the next message Note If you reach the end of your messages pressing takes you back to the top of the same queue Save t...

Page 38: ...s or a destination list See Forward a Message on page 37 for details on this feature Reply to the current message Your reply is sent to the originator of the message In addition you can send your reply to a single user multiple users or a destination list See Reply to the Current Message on page 40 for details on this feature Special Functions Your voice mail system prompts with the options See Sp...

Page 39: ...he beginning of each message Future Delivery Review Your voice mail system plays your name the future delivery time date the message will be sent and the entire message Your voice mail system automatically saves the message for future delivery While the message is playing or immediately after you can select any of the following Play the next message Skips to the beginning of the next future delive...

Page 40: ...he first message in the queue and continues until the preset time has expired Both heard and unheard messages are deleted If there are two queues new and saved the deletion occurs only in the queue you are in when you press for continuous delete Ask your System Administrator to verify that you have this option New Saved message queue toggle This feature operates as a toggle use it to move back and...

Page 41: ...e in the queue and continues until the preset time has expired If there are two queues new and saved the playback occurs only in the queue you are in when you press for continuous playback Ask your System Administrator to verify that you have this option Return to previous menu Your voice mail system returns to the Play Messages Menu ...

Page 42: ...Play Messages Special Functions 30 Strata CTX28 Voice Processing User Guide 06 04 ...

Page 43: ... any tone dialing telephone you can record and send a message to a user several users or to a personal or system distribution list This chapter covers Recording controls Send a message Forward a message Reply to the current message Special delivery options Future delivery ...

Page 44: ...message resumes recording as soon as you press Your voice mail system prompts you with Begin recording Beep If within the 30 seconds you do not press voice mail restarts another 30 second pause If during the second 30 second pause you Do not press any key voice mail assumes you have cancelled the message and returns to the Main Menu Press your voice mail system returns you to the Send Messages Men...

Page 45: ...gle or 30 seconds End recording Select from the following User ID plus Directory plus name Personal List 1 7 System List 1 7 Press when finished From the Main Menu Play Messages Forward the current message Reply to the current message Send Messages Enter one of the following User ID plus Directory plus name Personal List 1 7 System List 1 7 Multiple Destinations Record Record a message comment or ...

Page 46: ... the user s name or User ID for confirmation Note If your voice mail system is designed with a fixed length number for your User ID do not press after entering a User ID See your System Administrator for specific operation of your system Directory You are prompted to enter the person s name Enter the first few letters of the first or last name Q 7 Z 9 Your voice mail system plays the first name th...

Page 47: ...recording 4 Press again to send the message immediately Your voice mail system tells you that your message has been sent and returns you to the Main Menu Important If you press to send your message you cannot use the special recording and sending options or before sending the message you can use any of the following options Review recording The recording plays Re record Press when done The system ...

Page 48: ...sending the message See Special Delivery Options on page 43 for instructions on using this option Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using this option Cancel message and select new destination Cancels the message and returns you to Step 2 on page 34 Cancel and Return to the Main Menu Cancels...

Page 49: ...ered in the Additional Destinations option see Select Additional Destinations on page 39 A list counts as one destination User ID and press Press again to record a message without playing the user s name Your voice mail system plays the user s name or User ID for confirmation Note If your voice mail system is designed with a fixed length number for your User ID do not press after entering a User I...

Page 50: ...on about System Lists Multiple Destinations You are prompted for the destinations 8VHU Personal List and or System List 3 Optional Record a message comment after the tone When finished press While recording you can press to pause resume toggle or 30 seconds the recording 4 Press again to forward the message immediately Your voice mail system tells you that your message has been forwarded and retur...

Page 51: ...livery Options You can send a message as urgent private or with a return receipt request The settings can be used in any combination and changed prior to sending the message See Special Delivery Options on page 43 for instructions on using this option Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using...

Page 52: ...hen a voice mail user that has not logged on to his her mailbox leaves a message for you you have to enter a destination to respond 1 From the Play Messages Menu press Reply to the current message You are prompted to record your reply to the message 2 Record your reply after the tone When finished press While recording you can press to pause resume toggle or 30 seconds the recording 3 Press again ...

Page 53: ...f your voice mail system is designed with a fixed length number for your User ID do not press after entering a User ID See your System Administrator for specific operation of your system Directory You are prompted to enter the person s name Enter the first few letters of the first or last name Q 7 Z 9 Your voice mail system plays the first name that matches the combination of the letters you enter...

Page 54: ...an send a message as urgent private or with a return receipt request The settings can be used in any combination and changed prior to sending the message See Special Delivery Options on page 43 for instructions on using this option Set Future Delivery You can have your message delivered at a future specified time and date See Future Delivery on page 44 for instructions on using this option Cancel ...

Page 55: ...nt status toggle To remove the urgent status press then again Urgent messages play first in the New Message Queue Set Private status toggle To remove the private status press then again Private messages cannot be forwarded Set Return Receipt request toggle To remove the return receipt request press then again Your voice mail system notifies you when and by whom the message was received and plays t...

Page 56: ...e settings default to the current time date To set a future delivery time you do not need to enter all the options For example if you have recorded a message and want to have it delivered that afternoon at 2 30 PM you only need to enter the hour 2 select PM and enter the minutes 30 using options 1 and 2 Set Hour AM PM Your voice mail system prompts you to select AM or PM Set Minutes Set Day Set Mo...

Page 57: ...lbox 5 Your voice mail system provides special options to customize and manage your mailbox features menu shown below From the Main Menu Manage Mailbox Change your Greeting Change your User Options Manage your Lists Manage your Guest User IDs Return to Main Menu ...

Page 58: ...s menu shown below Create or record over a personal greeting Change your greeting selection Review a greeting Not available for System greeting From the Main Menu Manage Mailbox From the Manage Mailbox Menu Change your Greeting Select for a Personal Greeting or for the System Greeting Review selected greeting Record new greeting Review recording Re record Append to recording Cancel recording Save ...

Page 59: ...atically at different times 1 From the Manage Mailbox Menu press Change your Greeting Your voice mail system prompts with a list of options from the Change your Greeting Menu 2 Enter a number from Your greeting is identified by the number chosen For example you can record a general greeting as greeting 1 then record a greeting for holidays as greeting 2 Later you can choose which one plays You can...

Page 60: ...nd recording Press when done Appending a greeting enables you to add information to the end of your already recorded greeting The system prompts you to record at the beep Cancel recording The greeting is canceled The system returns to the previous menu Save recording Your voice mail system tells you that greeting number has been recorded and returns to the previous menu Again you are given the opt...

Page 61: ...reeting Your callers hear the system greeting when you do not answer or when your telephone is busy Note If you have recorded a busy greeting this greeting does not play when your telephone is busy see Create or Record Over Your Busy Greeting on page 55 for details Important The last greeting selected or recorded is the greeting that callers hear as your User ID greeting or to review the current g...

Page 62: ...current greeting The current greeting plays Your voice mail system prompts you with the Change Your Greeting Menu options Note Pressing does not affect the current greeting selection or enter a number from then press to review the greeting Press to return to previous menu The greeting plays Your voice mail system prompts you with the Change Your Greeting Menu options 4 Press to return to the Manag...

Page 63: ... or system Please ask your System Administrator to verify which user options are available to you From the Main Menu Manage Mailbox From the Manage Mailbox Menu Change your User Options Change your Do Not Disturb On Off Change your Call Screening On Off Change your Security Code Select your Busy Greeting toggle Record your Busy Greeting Record your Name Change message Notification Review your Opti...

Page 64: ...system plays the Manage Mailbox Menu 2 Press Change your User Options 3 Press Change your Do Not Disturb On Off A prompt verifies the current status of the feature Important DND on the your voice processing system is different from the DND features for your telephone system If your telephone comes with a DND button or feature it works independently from this feature on your voice mail system 4 Opt...

Page 65: ...1 From the Main Menu press Manage Mailbox Your voice mail system plays the Manage Mailbox options 2 Press Change your User Options 3 Press Change your Call Screening On Off A prompt verifies the current status of the feature 4 Optional Press again to reset the feature if required Pressing toggles the Call Screening feature On and Off 5 Press to return to the Manage Mailbox Menu You can select anot...

Page 66: ...ptions from the Manage Mailbox Menu 2 Press Change your User Options Your voice mail system prompts with a list of options from the Change your User Options Menu 3 Press Change your Security Code Your voice mail system prompts you to enter your new security code 4 Enter your new security code The minimum and maximum number of digits for the security code are determined by your System Administrator...

Page 67: ...ad If a custom greeting is not recorded the default system busy greeting plays 1 From the Main Menu press Manage Mailbox Your voice mail system plays the Manage Mailbox options 2 Press Change your User Options 3 Press Record your Busy Greeting Your voice mail system prompts you to record your custom busy greeting 4 Begin recording at the tone Press when done 5 Optional After recording you can pres...

Page 68: ... Manage Mailbox Your voice mail system plays the Manage Mailbox options 2 Press Change your User Options 3 Press Select your Busy Greeting toggle A prompt verifies the current status of the feature 4 Optional Press again to reset the feature if required Pressing toggles between selecting your custom busy greeting and the system busy greeting 5 Press to return to the Manage Mailbox Menu You can sel...

Page 69: ...e when you log on to your mailbox Your system may be programmed such that you need to record your extension as well as your name Ask your System Administrator for the requirements of your system 1 From the Manage Mailbox Menu press Change your User Options Your voice mail system prompts with Change your User Options Menu 2 Press Record your Name Your voice mail system prompts you to record your na...

Page 70: ...omatically calls you at the designated number and with the chosen notification method Using the Change Message Notification option you can enable disable a notification method and or change the notify phone number Append recording Press when done You can add a short comment that plays at the end of the recording for example a vacation announcement Cancel recording You can cancel your newly recorde...

Page 71: ... Pressing toggles the notification template between Enable and Disable After pressing a prompt verifies the current status Change notification digits Enter the new notification telephone number s digits and press Your voice mail system verifies the telephone number entered Save changes Your voice mail system tells you that the notification template changes have been saved Your voice mail system re...

Page 72: ... Manage Mailbox options 2 Press Change your User Options 3 Press to Review your Option Settings Your voice mail system verifies the status of your DND Call Screening options and plays your selected busy message and name recording 4 Press to return to the Manage Mailbox Menu You can select another user Manage Mailbox option or to return to the Main Menu You can select another Main Menu option ...

Page 73: ...hat you have chosen the correct distribution list From the Manage Your Lists Menu shown below you can review the list contents add and delete User IDs to the list and record a list comment to help you identify the list 1 From the Main Menu press Manage Mailbox Your voice mail system plays the Manage Mailbox Menu 2 Press Manage your Lists 3 Select the desired list number You are prompted to enter a...

Page 74: ...ete a User ID from the list Your voice mail system prompts you to enter the User ID Enter the User ID Press when done The name and extension plays The system prompts Deleted Record a list Comment Record your comment Press when done When sending a message the comment plays each time the destination list is selected Your voice mail system prompts you to record the comment 5 Press to return to the pr...

Page 75: ...eature Managing Guest User IDs involves creating and deleting these IDs menu shown below 1 From the Main Menu press Manage Mailbox Your voice mail system plays the Manage Mailbox Menu 2 Press Manage Guest User IDs Your voice mail system plays the Manage Guest User IDs Menu 3 Select one of the following Create a Guest User ID The system prompts with a Guest User ID number Be sure to make a note of ...

Page 76: ... when done The system confirms the Guest User ID is deleted Review your Guest User IDs The system lists your Guest User ID numbers 4 Press to return to the Manage Mailbox Menu You can select another user Manage Mailbox option or to return to the Main Menu You can select another Main Menu option 1 Call the voice mail system 2 Enter Note Check with your System Administrator for the User ID default c...

Page 77: ...uch as Voice Mail Station Call Forward enables you to assign Call Forward destinations for each extension on your phone Each extension can be independently set for a different Call Forward feature You can set a flexible button to perform any Call Forward function Call Forward must be set prior to receiving the call Note Station Call Forward takes priority over System Call Forward Table 1 on page 6...

Page 78: ...in the sequence Table 1 Call Forward Procedures Feature Button Sequence Call Forward Station Call Forward Any Call Internal and Incoming Line All Call Press Extension button Tone Destination No Tone Busy Press Extension button Tone Dest No Tone No Answer Press Extension button Tone Dest No Tone Timer Busy No Answer Press Extension button Dest No Timer Cancel Press Extension button Tone Call Forwar...

Page 79: ...LCD phone if you see a press 6FUROO to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press 0VJ then lift the handset Your phone rings the extension or voice mail device that sent the indication The LED continues to flash red 3 A...

Page 80: ...lus the extension number that has the message light set Then hang up to release your telephone CTX Integration If your company s Toshiba Strata CTX phone system has the Proprietary Integration with your voice mail enabled you have two additional features at your disposal Soft Key Control of Voice Mail and Call Record to Voice Mail If you cannot access these features check with your System Administ...

Page 81: ... right See Table 2 on page 70 below for a list of Main Menu soft keys You are then able to perform many of the standard voice mail functions using the Soft Keys on your phone Play Messages menu example shown at right See Table 3 on page 70 for a list of Soft Keys 5951 Soft Keys Feature Scroll Mode Page 1 NEW 5 SAVED DIRECT SS Soft Keys SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR 5951 Soft Keys...

Page 82: ...3014 SDL DKT 3007 SD DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD Voice Mail Functions ADD ADD ADD Create a Guest Mailbox ADD DESTS ADD Additional Destinations ADD MBX ADD ADD Add a mailbox to the list AM AM AM AM APPEND APPD APPD Append recording BSY GRT REC RECB Record Busy Greeting BUSY GREET RGRT Select Busy Greeting toggle CALL SCREEN SCRN SCRN Change Call Screening On Off CANCEL CRTN Canc...

Page 83: ...eview GO FORWARD Go forward advance GUEST MBXES GST Manage Guest Mailboxes MARK PRIVAT PRV PRV Set Private status On Off MARK URGENT URG URG Set Urgent status On Off MSG NOTIFY NOTE Change message Notification MULTI ENTRY MULT MULT Multiple Destinations NAME RECORD NAME Record your Name NEXT NEXT NEXT Play next message NEXT MSG NMSG NMSG Play next message Future Delivery Review NO NO NO Continuous...

Page 84: ...gs SAVE SAVE SAVE Save the message recording changes SAVE MSG SMSG SMSG Save message Future Delivery Review SECURTY COD CODE CODE Change Security Code SEND MSG SEND SEND Send and Return to Main menu SET DAY DAY DAY Set the Day 1 31 SET HOUR HOUR HOUR Set the Hour 1 12 SET MINUTES MIN MIN Set the Minutes 0 59 SET MONTH MTH MTH Set up Month 1 12 SET YEAR YEAR YEAR Set up Year last two digits SPCL FU...

Page 85: ... time can be properly defined To record a call 1 With a call in progress press 5HFRUG If you are using the auto method the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Continue to Step 3 or if you are using the m...

Page 86: ...d from the called party s telephone The voice mailbox does not even need to be associated with an active telephone in the Strata CTX Direct Transfer to Voice Mail simplifies getting a call for a busy or absent employee to his her mailbox It eliminates the need for the caller to enter the desired mailbox number after being connected to the voice mail system To transfer a call directly to Voice Mail...

Page 87: ...n displays the original information The Call Monitor LED turns solid red indicating that the feature is enabled To disable Call Monitor on your telephone With the Call Monitor LED solid red press DOO 0RQLWRU The Call Monitor LED turns off To monitor a call using Call Monitor A flashing red Call Monitor LED indicates that a message is being recorded in voice mail Using the speakerphone or handset p...

Page 88: ...Integration Features Call Monitor 76 Strata CTX28 Voice Processing User Guide 06 04 ...

Page 89: ... a live call into your mailbox from your Strata CTX telephone Call Screening Call Screening operates in on off mode When on your voice mail system asks callers for their name and company Without the caller s knowledge the system relays that information to you You can decide to receive the call let the call forward to your mailbox or transfer the call to another extension with or without announceme...

Page 90: ...ure delivery you can arrange for your message to be delivered at a specific time and date in the future Once you send the message you can use the Play Messages Future Delivery Review option to review continue to send or delete the message Guest User ID Guest User IDs provide limited access to the voice mail system for temporary and project oriented employees such as consultants and contractors Gue...

Page 91: ... Return Receipt When sending forwarding or replying to a message you can request a return receipt Your voice mail system notifies you when and by whom the message was received The recipient is not notified that receipt verification was requested and cannot circumvent the procedure Saved Message Queue There are two message queues new and saved The saved message queue contains messages that you save...

Page 92: ...nown as a mailbox user A user has access to one or more User IDs in the system by knowing the security codes Once a user accesses his her User ID he she can play back messages delete those messages send them to other User IDs etc User ID User ID Mailboxes Number for the mailbox user also known as a voice mailbox A user mailbox records messages from callers A user periodically checks the mailbox fo...

Page 93: ... select 56 buttons extension vi C call forward system 65 call monitor button 75 call record 73 call screening 53 change security code 18 your greeting 46 your user options 51 continuous delete 28 play 28 CTX Integration 68 D destination additional users 35 39 41 directory 10 34 37 41 multiple destinations 35 personal list 9 34 38 41 system list 10 35 38 42 user ID 34 37 41 direct transfer to voice...

Page 94: ... 61 personal distribution 34 38 41 system distribution 35 38 42 M mailbox access 14 exit 19 manage options 45 personalize 4 security code 18 manage guest user IDs 63 lists 61 mailbox 45 menu change your user options 51 greeting 46 main 3 manage mailbox 45 play messages 24 send messages 33 message waiting 67 message waiting light on 68 on another telephone 68 messages additional destinations 35 39 ...

Page 95: ...s 4 28 notification 58 P pause resume playback 23 25 38 40 pause resume recording 32 35 personal distribution list 34 38 41 greeting 7 change your selection 49 create 47 record over 47 play messages 21 24 special functions 27 playback back up rewind 23 continuous delete 28 continuous play 28 go forward advance 23 next message 23 pause resume 23 25 38 40 previous message 23 replay 26 volume 23 play...

Page 96: ...quest 43 urgent 43 special functions 27 43 continuous delete 28 continuous play 28 date time 27 future delivery review 27 new saved queue 28 Strata 3000 2000 series digital phones 68 Strata CTX 68 system distribution list 35 38 42 greeting 7 T tutorial 13 user 11 U urgent messages 8 43 user ID 15 34 37 41 user options busy greeting 11 55 busy greeting selection 56 call screening 10 53 change 51 do...

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