Toshiba E-studio 477s User'S Manual And Troubleshooting Manual Download | Manualshive

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TROUBLESHOOTING FOR NETWORK CONNECTIONS

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Cannot locate the equipment with Local Discovery

Problem Description

Local Discovery cannot detect the equipment.

Corrective Action

The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/
Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network,
the most likely cause is limitations of the protocols supported by the computer. In some cases, you need to add or update network
components; however, first see the checklist below to fix the problem.

No. Check...

Yes

No

Corrective Action

1

Is SNMP enabled on the equipment?

Next Step





Enable the SNMP (MIB).

2

Are the SNMP setting of the equipment and that of the
software the same?

Next Step





SNMP V1/V2: Check if the community names of the
equipment and the software are the same.
SNMP V3: Check if each item of the SNMP setting of the
equipment and the software is the same.

3

Confirm that the protocol suite installed on the client
computer has been updated with the latest software for
the given operating system. If your network only supports
the IPX/SPX protocol, make sure that the most current
version of Novell Client software is installed.

Next Step





See the vendor’s website for information about product
updates and technical supports.

4

Print an NIC Configuration page from the equipment.
Does the equipment support the same protocol as the
network?

Next Step





Configure the proper protocol.

5

Change the protocol settings from TopAccess, if
necessary, and reboot the equipment for the changes to
take effect. Repeat step 2. Was the device discovered?

End

Next Step



6

Check the NIC Configuration page. Are the IP address
and subnet mask settings correct?

Next Step





Setup the TCP/IP settings correctly.

7

Check the router to make sure that it is not filtering out
the equipment packets. Is the router processing
equipment packets correctly?

Next Step





Adjust the router settings.

8

Can another computer within the same network segment
discover the equipment?

Next Step





See the following section to fix the problem:



P.36 "Locating the Equipment in the Network"

9

Check the NIC Configuration page. Is the Unit Serial
Number part of the device name?

Next Step





Contact your dealer.

10

Check link activities on the port being used by the
equipment and the integrity of the network cable, hub, or
switch that connects the equipment to the network.
Replace any network components that you can tell or
suspect are faulty.

End



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Summary of Contents for E-studio 477s

Page 1: ...MULTIFUNCTIONAL DIGITAL SYSTEMS User s Manual Troubleshooting Guide ...

Page 2: ...e settings on the Device Settings tab 25 Network Connection Problems 25 Cannot print with the equipment network connection problems 25 Cannot print with SMB print 26 Client Problems 26 Checking the client status 26 Hardware Problems 27 Print jobs not output 27 TROUBLESHOOTING FOR COPYING 28 Copying Problems 28 TROUBLESHOOTING for FAX 30 Troubleshooting 30 Error codes 30 Error messages 30 Transmiss...

Page 3: ...Schedule for Replacing the Image Drum Cartridge 58 Replace the Toner Cartridge 59 Replace Only the Image Drum To continue to use the toner cartridge currently in use 60 Replace the Image Drum and Toner Cartridge Simultaneously 61 Replacing the Fuser Unit and Transfer Roller 63 Recommendation for Replacing the Fuser Unit and Transfer Roller 63 Replace the fuser unit and transfer roller 63 Replacing...

Page 4: ...THE HARDWARE P 19 TROUBLESHOOTING FOR PRINTING P 23 TROUBLESHOOTING FOR COPYING P 28 TROUBLESHOOTING for FAX P 30 TROUBLESHOOTING FOR SCANNING P 33 TROUBLESHOOTING FOR e Filing P 34 TROUBLESHOOTING FOR NETWORK CONNECTIONS P 36 CHECKING THE EQUIPMENT STATUS WITH TopAccess P 46 ...

Page 5: ...in the following table to remove the jammed paper When a paper jam occurs in drawer 1 bypass tray 1 Remove the cassette from drawer 1 2 Remove the jammed paper If you cannot see the jammed paper do nothing and proceed to step 3 3 Put the cassette back If you removed the jammed paper in step 2 this procedure is finished Error Details Reference Page Paper jam in the drawer 1 or bypass tray P 5 Paper...

Page 6: ...right side of the machine and pull the front cover open lever to open the front cover forward 7 Remove the jammed paper gently by pulling the edge of paper if the edge of jammed paper can be seen If you cannot find the edge of jammed paper go to step 8 8 Remove the paper from the back gently if the edge of paper cannot be seen 9 Close the front cover Bypass tray Paper set cover Front cover Front c...

Page 7: ...pen the front cover gently If you open it rapidly the bypass tray may open 2 Pull out the duplex unit by holding the grips on its both sides 3 Open the upper cover of the duplex unit and check for jammed paper in the duplex unit If jammed paper remains pull it out gently Then close the upper cover If there is no jammed paper in the duplex unit check the image drum section P 10 When Paper Jam Occur...

Page 8: ... Open the front cover gently If you open it rapidly the bypass tray may open 3 Open the top cover Note If the inner finisher is installed be sure to remove any output paper on it before opening the top cover 4 Remove the print cartridge and place it on a flat surface Note The print cartridge consists of the toner cartridge and the image drum 5 Cover the removed print cartridge with paper so that i...

Page 9: ... if an edge of jammed paper can be seen on the front side 9 Pull out the jammed paper gently in the direction of the arrow if an edge of jammed paper can be seen on the back side 10Pull out the jammed paper gently while tilting the release levers on the fuser unit forward if an edge of jammed paper cannot be seen If an edge of jammed paper still remains inside the unit pull out the jammed paper ge...

Page 10: ...e document holder to its original position This completes the procedure When Paper Jam Occurs Around the Fuser Unit 1 Hold the Document holder lever and lift the Document holder 2 Insert your finger into the recess on the right side of the machine and pull the front cover open lever to open the front cover forward Note Open the front cover gently If you open it rapidly the bypass tray may open 3 O...

Page 11: ...jammed paper remaining inside of the unit 7 Hold the fuser unit handle and lift the fuser unit out of the machine 8 Tilt the release levers on the fuser unit forward and be sure to pull out the jammed paper forward gently 9 Hold the fuser unit handle and return the fuser unit into its original position 10Return the print cartridge into the machine carefully Print cartridge Possible to get burned T...

Page 12: ... securely 13Return the document holder to its original position This completes the procedure Paper Jam on Both Sides of the Printer Unit There is a paper jam near the duplex unit 1 Open the rear cover by pulling the lock lever at the center of the back side of the machine toward you 2 Check for jammed paper inside the machine If jammed paper remains remove it 3 Return the rear guide to its origina...

Page 13: ...2 Remove the jammed paper 3 Replace the cassette Note Replacing the cassette is not enough to fix the error You must also complete steps 4 to 7 4 Hold both sides of the bypass tray and fold it down 5 Insert your finger into the recess on the right side of the machine and pull the front cover open lever to open the front cover forward 6 Close the front cover Bypass tray Front Cover Open Lever Front...

Page 14: ...n Inner Finisher Option There is a paper jam near the Inner Finisher 1 Hold the Document holder lever and lift the Document holder 2 Open the finisher cover 3 Remove the jammed paper 4 Close the finisher cover 5 Return the document holder to its original position Bypass tray Document holder Document holder lever Cover ...

Page 15: ...e document with force 3 If you were able to remove the document proceed to step 3 2 Open the inner cover to pull out the jammed document 1 Open the inner cover 2 If you can see the edge of the jammed document pull it out gently 3 If you were able to remove the document close the inner cover and proceed to step 3 3 Close the RADF cover If you cannot see the jammed document do nothing and proceed to...

Page 16: ...re Memo If an error occurs while copying the copying gets canceled When a Staple Jammed When Staple Jam Occurs in Inner Finisher Option 1 Hold the Document holder lever and lift the Document holder 2 Open the rear cover of the finisher 3 Pull out the cartridge 4 Holding the knob lower the guide taking care not to be injured by staple tips Document holder cover Document holder Document holder lever...

Page 17: ...aise the guide and return it to its original position 7 Place the cartridge 8 Close the finisher cover 9 Return the document holder to its original position When Staple Jam Occurs in Offline Stapler Option 1 Open the offline stapler cover 2 Pull out the cartridge and remove the jammed staple ...

Page 18: ...When a Paper Jam Occurs 18 2 1 3 4 5 6 7 3 Place the cartridge 4 Close the offline stapler cover ...

Page 19: ...ayed on the touch panel depending on the state of the equipment This section describes how to solve problems with some of the screen examples Screen Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 20 Messages Displayed on the Touch Panel ...

Page 20: ... is incorrect Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder Then reattempt the operation Change direction of original The orientation of the original placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Cannot print this paper size Select the other drawer P...

Page 21: ...hat it will be placed straight Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your dealer for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the messages press the FUNCTION CLEAR button tw...

Page 22: ...duce the number of originals to be scanned and try again The number of originals exceeds the limits Will you copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO Install new image drum Install ...

Page 23: ...t by placing paper on the bypass tray 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part o...

Page 24: ...f the PDL Settings tab in Customization of the Device Settings tab before printing such documents Printer Driver Problems This section describes the troubleshooting for the printer drivers Cannot print port setting problems Problem Description I cannot perform printing with the equipment Corrective Action If the printer driver on the client computer points to a wrong network port jobs neither appe...

Page 25: ...settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log in with the Administrator Network Connection Problems This section describes the troubleshooting for printing in the network connection environment Memo See also the checklists by types of printing and operating system...

Page 26: ...roblems P 25 Network Connection Problems P 39 Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fail the problem may be caused by the client Problem Description The jobs sent from a client cannot be printed No Check Yes No Corrective Action 1 Have you set the protocol settings so they are compatible wi...

Page 27: ...y Are copy jobs output properly Next Step Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the hardware configuration Next Step If not delete the job install the required components and try again Contact your dealer for further information 3 Can you print the jobs from other clients Next Step See...

Page 28: ...opied image has stains The Reversing Automatic Document Feeder is not fully lowered Lower it fully to block outside light The original glass platen sheet scanning area and guide are stained Clean them The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a transparent orig...

Page 29: ...2 1 3 4 5 6 7 TROUBLESHOOTING FOR COPYING 29 Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them Problem Description Cause Corrective Action ...

Page 30: ...ine busy Retry communications 0051 Fax line cable disconnected Check if the fax line cable is connected To clear the message press the FUNCTION CLEAR button twice 0053 Security mismatch in relay or mail box transmission Confirm the remote party s security code system password and your setup 00B0 00E8 Communication Error Retry communications Message Cause Remedy Memory overflow Memory overflowed wh...

Page 31: ...orrectly facing up When placing the original on the original glass specify the original size Black lines are shown in the image that was sent Is the scanning area of the Reversing Automatic Document Feeder clean Clean it with a soft cloth Originals are not sent even if operations are carried out normally Is the remote Fax compatible with your system This system supports G3 communications but not G...

Page 32: ...e of Original North America LG LT ST Size of Original A B format A4 A5 B5 FOLIO Recording Paper Size North America 8 5 x 14 LG 8 5 x 11 LT 5 5 x 8 5 ST Recording Paper Size A B format 210 mm x 297 mm A4 148 mm x 210 mm A5 182 mm x 257 mm B5 210 mm x 330 mm FOLIO Compatibility Communication Modes Exclusive Mode ECM G3 Communication Resolution Horizontal 8 dots mm 16 dots mm 300 dots inch Vertical 3...

Page 33: ...nned image refer to the Basic Guide Cannot find the data saved in the shared folder Problem Description I have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action For Windows OS search the network for the equipment using the search function of Explorer The data are stored in the equipment s shared folder named FILE_SHARE Fo...

Page 34: ...in window until the processing on the sub window has been completed Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable Corrective Action Close all the windows and exit from the web browser Then restart the browser and clear the cookie files from Internet Option for Internet Explorer Displaying the items in the Conte...

Page 35: ...s has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete unnecessary pages and insert a new page A document can contain up to 200 pages Paste failed Maximum number of page range is reached Delete unnecessary pages and paste pages in the document A document c...

Page 36: ...ty on the hub and or NIC of the equipment and the client machine Do the hardware components appear to be functioning properly Next Step Contact your dealer 5 Confirm whether the Ethernet cable is normal Does the current Ethernet speed appear on the ETHERNET setting screen USER FUNCTIONS ADMIN NETWORK ETHERNET Furthermore confirm whether the hub you are using supports FULL mode Does the hub support...

Page 37: ...supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step See the vendor s website for information about product updates and technical supports 4 Print an NIC Configuration page from the equipment Does the equipment support the same protocol as the network Next Step Configure the proper protocol 5 Change the protocol settings from TopAcc...

Page 38: ...IP settings correct Next Step The settings are not binding contact your dealer 4 Try to ping the equipment again Did the equipment respond to the ping End Next Step 5 Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step Contact your local network specialist for a valid IP address for the e...

Page 39: ...orkgroup name valid and correctly entered Next Step Set up the workgroup correctly 4 When IPv4 is supported Is the WINS server address correctly set When IPv6 is supported Is LLMNR for the IPv6 setting enabled Next Step When IPv4 is supported Set up the WINS server address correctly or enter 0 0 0 0 for the WINS server address to disable the WINS service When IPv6 is supported Enable LLMNR for the...

Page 40: ...fix the problem P 25 Cannot print with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct frame type selected Next Step Set up the IPX SPX correctly 2 If applicable did you successfully set up queue based print Next Step Set up the NetWare server properly 3 Did you configure the equipment for a NetWare connection Next Step...

Page 41: ...h technical support 3 Can another Macintosh computer on the network print to the equipment If so compare the settings to determine which need to be changed to support print from this machine End Refer to your Macintosh networking documentation or contact Macintosh technical support No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step Set up the IP address corre...

Page 42: ...is displayed select Have Disk 4 Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate inf file File DRV on client DVD could not be found Problem description When adding a new printer driver the user did not choose the Have Disk option but selected the machine name from the Add Printer list Corrective action 1 Cancel the Add...

Page 43: ...cedure was not completed Corrective action Delete the driver and either reinstall it from the software DVD ROM or download it from this equipment N W Fax Driver General Errors Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective action Communica...

Page 44: ... the SSL compression Please disable the SSL compression on the RADIUS server Handshake failure Unsupported encryption may be set on the server Make sure to use the supported encryption method Illegal parameter Unsupported version of the TLS protocol may be used Make sure to use the supported version of the TLS protocol No certificate No certificate is installed or you do not specify the certificat...

Page 45: ...ription I cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed ...

Page 46: ...nting P 58 Replacing Consumables Maintenance Units Printer Error 2 This icon indicates You need to remove paper from the exit tray of the equipment You need to remove paper from the receiving tray of the Finisher You need to remove the staples jammed in the Finisher P 14 When Paper Jam Occurs in Inner Finisher Option The recommended toner cartridge is not being used P 58 Replacing Consumables Main...

Page 47: ...Set the paper in the drawer Paper Empty in Drawer 3 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 4 Please Add Paper Set the paper in the drawer Paper Misfeed in Job Separator Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Automatic Duplexing Unit Please Clear Paper Path Refer to the guidance on the touch panel to remov...

Page 48: ...strator 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again 4211 Printing data storing limitation error Printing with the data being stored to the HDD temporarily Proof print Private print Scheduled print etc cannot be performed Use normal printing 4212 e Filing storing limitation error Printing with the data being stored to the HDD pri...

Page 49: ...Insufficient memory Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again 1C12 Message reception error Turn the power OFF and then back ON Perform the job in error again 1C13 Message transmission error Turn the power OFF and then back ON Perform the job in error again 1C14 Invalid parameter If a template is ...

Page 50: ...Ask the sender to resend the Email 3B20 Content Type error Ask the sender to resend the Email with attached files that are TIFF format 3B40 Email decode error Ask the sender to resend the Email 3C10 3C13 TIFF analysis error Ask the sender to resend the Email with attached files that are TIFF format 3C20 TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH MR...

Page 51: ...3 login type error Ask your administrator whether the POP3 login type Auto POP3 APOP is set correctly 3F10 3F20 File I O error Ask the sender to resend the Email If the error still occurs contact your service representative Error Code Problem Description Corrective Action ...

Page 52: ...strator 2C45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2C61 Failure to read Addres...

Page 53: ...sts after reattempting turn the power OFF and then back ON Then make another effort 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2D45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persi...

Page 54: ...ck ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypt...

Page 55: ...c contact your service representative 2BA1 Incorrect paper size color mode or resolution This size color mode or resolution is not supported by e Filing Please check the paper size color mode or resolution 2BB0 Job canceled The job was canceled 2BB1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2BC0 System fatal error Turn the p...

Page 56: ...box Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still persists divide the document and transmit again 2553 Mailbox name not allowed Check if there is an unpermitted character in the mailbox name in the mail server Error Code Problem Description Corrective Action ...

Page 57: ...2 1 3 4 2 Maintenance Replacing Consumables Maintenance Units P 58 Maintenance P 69 Moving or Transporting the Machine P 76 ...

Page 58: ...ew Black image drum Image drum life is displayed If the ADMIN GENERAL STATUS MESSAGE SUPPLIES NEAR LIFE MESSAGE from the USER FUNCTIONS menu is set to OFF the message Black image drum near life will not appear The print cartridge consists of the toner cartridge and the image drum Do not expose the toner or the toner cartridge to fire The toner might explode and cause burns Do not store toner cartr...

Page 59: ...essing the top of the toner cartridge to unlock Note The print cartridge consists of the toner cartridge and the image drum 3 Lift the toner cartridge from the right in the direction of the arrow 4 Take out the new toner cartridge from its bag 5 Peel off the tape from the toner cartridge 6 Place the new toner cartridge into the printer Front cover Front cover open lever Print cartridge Blue lever ...

Page 60: ...r Empty or Install new toner cartridge may also be displayed soon after replacement The image drum the green tube is very delicate Handle it carefully Do not expose the image drum to direct sunlight or very bright interior light approximately more than 1 500 lux Even under the normal interior light do not leave it for more than 5 minutes 1 Insert your finger into the recess on the right side of th...

Page 61: ...r is not closed 10Please recycle used image drums Memo If you must dispose of an image drum put it in a plastic bag or similar container and dispose of it in accordance with your municipality s ordinances or guidelines Replace the Image Drum and Toner Cartridge Simultaneously Note The image drum the green tube is very delicate Handle it carefully Do not expose the image drum to direct sunlight or ...

Page 62: ...ove the toner cover and desiccant 4 Take out the new toner cartridge from its bag 5 Peel off the tape from the toner cartridge 6 Insert the toner cartridge into the image drum in the direction of the arrow Note Never load the toner cartridge with its tape adhered 7 Turn the blue lever of the toner cartridge fully in the direction of the arrow Front cover Front cover open lever Possible to get burn...

Page 63: ...otify you that it is time to prepare a new fuser unit and a transfer roller You can continue printing until the message Replace Fuser appears then printing will stop The fuser unit and transfer roller are recommended to be replaced after about 100 000 prints on A4 sized paper single sided printing Memo After Time to Replace Fuser appears you can continue to print until Replace Fuser appears Note E...

Page 64: ... the print cartridge is very delicate Handle it carefully Do not expose the print cartridge to direct sunlight or very bright interior light approximately more than 1 500 lux Even under the normal interior light do not leave it for more than 5 minutes 6 Cover the removed print cartridge with paper so that it will not be exposed to light 7 Hold the handle of the fuser unit and lift the fuser unit o...

Page 65: ... roller from its bag Note Never touch the sponge on the transfer roller 12Hold the plastic parts of the transfer roller with the gear positioned on the left and push down the posts on the right and left 13Return the print cartridge into the machine 14Close the top cover Memo You can close the top cover smoothly if you close the front cover halfway Be careful not to let the front cover return to it...

Page 66: ...l position Replacing the Inner Finisher Cartridge 1 Press the ON OFF button until a pip sound is heard Shutdown is in progress appears for a while and then the power is turned OFF Note Do not turn off the device abruptly It can cause malfunctions 2 Hold the Document holder lever and lift the Document holder 3 Open the rear cover of the finisher Front cover 1 2 Document holder Document holder lever...

Page 67: ...Take the empty staple case out of the staple cartridge 6 Install a new staple case into the staple cartridge 7 Press down the transparent cover and pull out the seal 8 Install the new cartridge 9 Close the finisher cover 10Return the document holder to its original position 1 2 3 1 1 2 ...

Page 68: ... Consumables Maintenance Units 68 2 1 3 4 5 6 7 Replacing the Offline Stapler Cartridge 1 Open the offline stapler cover 2 Remove the empty cartridge 3 Attach the new cartridge 4 Close the offline stapler cover ...

Page 69: ...e 1 Clean the surface of the machine with a soft cloth moistened with water or a neutral detergent 2 Dry the surface of the machine with a soft dry cloth Cleaning the platen glass surface If the platen glass surface is dirty black specks or streaks may appear on your copies and prints as well as on documents you send to others To maintain print quality clean the platen once a month Note Do not use...

Page 70: ...stic parts or paint 1 Pull the RADF cover open lever to open the RADF cover 2 Clean the document transporting roller Clean the roller with a soft damp cloth Memo Rotate the roller manually making sure you clean the entire roller Note that some rollers rotate in only one direction If it is heavily soiled clean with a small amount of neutral detergent then wipe with a soft damp cloth 3 Open the inne...

Page 71: ...ler Clean the paper feed roller and pad when you experience frequent paper jams When cleaning the drawer 1 Pull out the cassette 2 Wipe the two paper feed rollers inside the machine with a wet cloth that has been wrung out well 3 Wipe the paper feed roller on the cassette with a wet cloth that has been wrung out well Roller Roller Document holder cover Paper feed roller Paper feed roller ...

Page 72: ...aper feed roller cover 4 Open the paper set cover until it touches the machine 5 Wipe the two paper feed rollers with a wet cloth that has been wrung out well 6 Open the separation roller cover forward while pressing the center part of the bypass tray Wipe the separation roller with a wet cloth that has been wrung out well 7 Close the separation roller cover Bypass tray Front recesses Front recess...

Page 73: ...ut returning the tab to the correct position the paper set cover may be broken Be sure to return the tab to its original position 11 Close the bypass tray If the bypass tray cannot be closed return the paper set cover to the correct position by pressing the paper loading part on the bypass tray downward Clean the LED heads Clean the LED heads if white streaks appear or fading occurs when printing ...

Page 74: ... delicate Handle it carefully Do not expose the print cartridge to direct sunlight or very bright interior light approximately more than 1 500 lux Even under the normal interior light do not leave it for more than 5 minutes 6 Cover the removed print cartridge with paper so that it will not be exposed to light 7 Lightly wipe the lenses of the LED heads with soft tissue paper Front Cover Open Lever ...

Page 75: ...he top cover smoothly if you close the front cover halfway Be careful not to let the front cover return to its open position 10Close the front cover Note The front cover cannot be closed if the top cover is not closed securely 11 Return the document holder to its original position Print cartridge Top cover Front Cover ...

Page 76: ... switch OFF 2 Remove the following parts Unplug the power cord and ground wire Remove any cables Remove any paper from the drawers 3 Two or more people are required to safely move the machine For the equipment with additional drawer units installed Before moving the machine remove the anti tip feet and then unlock the casters two places After moving the machine lock the casters and then return the...

Page 77: ...move any cables Remove any paper from the drawers 3 Insert your finger into the recess on the right side of the machine and pull the front cover open lever to open the front cover forward Note Open the front cover gently If you open it rapidly the bypass tray may open 4 Remove the print cartridge and place it on a flat surface 5 Put the print cartridge into a black bag and tie the bag closed 6 Hol...

Page 78: ...osed if the top cover is not closed securely 11 Separate the main printer unit from any additional drawer units If there are no additional drawer units proceed to step 10 The separation procedure is the exact opposite of installation For more information refer to the Setup Guide 12Protect the machine with cushioning material Note Use the original box packaging and cushioning material that came wit...

Page 79: ...Moving or Transporting the Machine 79 2 1 3 4 5 6 7 13At least two people should lift the machine unit and place it in the box ...

Page 80: ...2 1 3 4 3 Appendix Battery Disposal P 81 ...

Page 81: ...sposal 81 Battery Disposal This machine uses a lithium ion battery If the terminal of the battery short circuits explosion or fire may occur To waste the battery insulate the negative and positive poles to avoid short circuit ...

Page 82: ...2 1 3 4 4 Index ...

Page 83: ... error 1 46 printer error 2 46 staples empty 47 toner empty 46 IPP print 40 L LDAP authentication 38 LDAP search 38 Local Discovery 37 Locating the equipment 36 37 LPR print 26 39 M Maintenance 69 document holding roller 70 document transporting roller 70 feed roller 71 glass surface 69 LED head 73 surface of the machine 69 Moving the Machine 76 N N W Fax driver 41 Network Fax driver 41 Novell pri...

Page 84: ... 2013 2014 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC ...

Page 85: ...DP 4710S 5210S DP 4710SL OME130048A0 ...

Page 86: ... KU TOKYO 141 8562 JAPAN MULTIFUNCTIONAL DIGITAL SYSTEMS User s Manual Troubleshooting Guide 2013 2014 TOSHIBA TEC CORPORATION All rights reserved Patent http www toshibatec co jp en patent R130420N7801 TTEC Ver01 F 2014 06 ...

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