C
C-1
Troubleshooting
This section lists provides some troubleshooting guidelines should a problem arise with
the GA-1040 or the Command WorkStation. If you are unable to resolve a problem
after referring to this chapter, contact your authorized service/support center.
Error messages
Error messages can result from problems with the print job, the GA-1040, the
Command WorkStation, or the copier. For more information about the error messages
that appear on the copier, see your copier documentation.
Maintaining optimal system performance
The GA-1040 does not require maintenance. Beyond the routine requirements of
servicing and maintaining the print engine and replenishing consumables, there are a
few things you can do to improve the overall performance of your system:
• Schedule the printing workload by checking job ticket information before printing.
Print jobs with the same output and paper specifications together to minimize paper
changes. Also, print routine jobs while you prepare to print jobs with special
instructions or special media.
• Reduce unnecessary server connections at the Command WorkStation. If you use a
second or third GA-1040 server on an occasional basis, performance will be
improved if you log off when you are not using it.
• Avoid printing with the server Disk full warning.
If you see this warning, delete jobs from the Queues or Archive windows that have
been held for a long time and are not likely to be needed. Avoid this condition by
deleting old jobs on a regular basis. The date associated with a job is the original date
it was sent. As a last resort, you can use the Clear Server or the Clear command.
Appendix C:
Troubleshooting
