General conditions of warranty
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10 General conditions of warranty
10.1 Warranty and liability
For systems which are not used for professional or official purposes, the legal guar-
antee lasts 24 months and includes all components of the DEEP BLUE system.
The warranty period starts from the day of delivery of the DEEP BLUE system to the
end customer.
10.2 Capacity guarantee for high-voltage batteries
Depending on the battery type used, Torqeedo GmbH, Friedrichshafener Strasse 4a,
D-82205 Gilching, provides a guarantee of the capacity of the high-voltage batter-
ies, in addition to the standard guarantee (
see Chapter 10.1, "Warranty and liabil-
ity"
). Depending on the long-term average temperature and the usage profile, this
guarantee runs for a period of up to 9 years. For further details, please contact your
Torqeedo dealer.
Comment on average temperature:
The average temperature is calculated using the Arrhenius equation; this means that
higher temperatures are given a greater weighting.
Beyond this, Torqeedo accepts no warranty for defects in the high-voltage bat-
teries or other components which were caused by:
■
Incorrect use
■
Incorrect storage
■
Incorrect transport
■
Incorrect charging
■
Incorrect installation
■
Repositioning of the high-voltage batteries in the boat
■
Connection of incompatible components
■
Force majeure or other factors outside the field of influence of Torqeedo
■
Effect of open flame or great heat
■
Unauthorised opening of the high-voltage batteries
■
Unauthorised modification of the contacts or cabling
■
Consequential damage resulting from defective correction of other damage
■
Modification or repair of the high-voltage batteries by persons who were not au-
thorised by Torqeedo to repair high-voltage batteries
Negligent or deliberate actions result in the loss of warranty, if they result in it not
being possible to collect warranty-relevant data.
The warranty is fulfilled by repair or by delivery of replacement high-voltage batter-
ies. It is permitted to employ used high-voltage batteries as replacements, as long
as the capacity of the replacement high-voltage batteries fulfils at least the guaran-
teed status of the high-voltage batteries under complaint. The replacement high-
voltage batteries must be installed by personnel authorised by Torqeedo. The war-
ranty period for replacement high-voltage batteries is based on the remaining guar-
antee period which the high-voltage batteries under complaint still had at the time
of the complaint.
10.3 Scope of warranty
Torqeedo GmbH, Friedrichshafener Strasse 4a D-82205 Gilching, guarantees the end
customer of a DEEP BLUE system that the product is free from material and man-
ufacturing defects during the period of coverage defined below. Torqeedo will in-
demnify the end customer for the costs of correction of a material or manufactur-
ing defect. This indemnification obligation does not apply to any incidental costs
caused by a warranty case or to any other financial detriment (e.g. costs for towing,
telecommunication, accommodation, subsistence, loss of use, lost time, etc.).
The warranty terminates two years from the day of handover of the product to the
end customer. Products used - even temporarily - for professional or official purpos-
es are excluded from the two year warranty. For these uses, the statutory warranty
applies. The guarantee claim expires six months after the discovery of the defect.
Torqeedo decides whether defective parts are repaired or replaced. Distributors
and dealers who carry out repair work on Torqeedo motors have no power to make
legally binding statements on behalf of Torqeedo.
Wearing parts and routine maintenance are excluded from the warranty.
