General conditions of warranty
EN
DE
page 54 / 117
Torqeedo has the right to refuse warranty claims if
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The warranty was not submitted correctly (especially failure to make contact be-
fore dispatching goods under complaint, absence of a fully completed warranty
form and of proof of purchase; see warranty process).
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The product has been used in a manner contrary to instructions.
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The safety, operating, and care information in the instructions were not followed.
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Prescribed maintenance intervals were not complied with and documented.
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The purchased item was in any way converted, modified, or equipped with parts
or accessory items which are not expressly authorised by Torqeedo or which do
not form part of recommended equipment.
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Previous maintenance or repair was undertaken by companies not authorised by
Torqeedo, or parts other than original replacement parts were used. This applies
unless the end customer can prove that the circumstances resulting in the refusal
of the warranty claim have not encouraged the progress of the defect.
In addition to the claims arising from this warranty, the end customer has statutory
warranty rights arising from his purchase contract with the relevant dealer; these are
not restricted by this warranty.
10.4 Warranty process
It is a prerequisite that the warranty process described below is followed for the ful-
filment of warranty claims.
For the problem-free handling of warranty cases, we request that the following
instructions are complied with:
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In the event of a claim, please contact Torqeedo Service. This team will provide
you with a return ID number.
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Please have your service check folder, proof of purchase, and a completed war-
ranty form ready so that Torqeedo Service can process your claim. The printed
template for the warranty form is attached to these instructions. The information
in the warranty form must include contact details, details of product under claim,
serial number, and a brief description of the problem.
■
Should it be necessary to transport products to Torqeedo Service, please note
that inappropriate transport is not covered by guarantee or warranty.
For queries regarding the warranty process, we can be contacted by means of the
details given on the back page.
