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and all other financial disadvantages (e.g. costs for towing, telecommunication,
food, accommodation, lost use, lost time, etc.).
The warranty ends two years after the date of delivery of the product to the end
customer. Products that are used - even temporarily - for commercial or official
purposes are excluded from the two-year warranty. The statutory warranty
applies to these. The warranty claim expires six months after discovery of the
defect.
Torqeedo decides whether defective parts are repaired or replaced. Distributors
and dealers who carry out repair work on Torqeedo motors have no authority
to make legally binding declarations on behalf of Torqeedo. Wearing parts and
routine maintenance are excluded from the warranty.
Torqeedo is entitled to refuse warranty claims if
•
the warranty has not been properly submitted (in particular, contacting us
before sending in the claimed goods, submitting a fully completed warranty
form and proof of purchase, refer to the warranty process).
•
there has been improper handling of the product.
•
the safety, handling and care instructions in the manual have not been
followed.
•
prescribed maintenance intervals were not observed and documented.
•
the purchased item has been converted, modified or equipped with parts
or accessories in any way that are not part of the equipment expressly
approved or recommended by Torqeedo.
•
previous maintenance or repairs have not been carried out by companies
authorised by Torqeedo or if anything other than original replacement
parts have been used. This applies unless the end customer can prove that
the facts justifying the rejection of the warranty claim did not favour the
development of the defect.
In addition to the claims arising from this warranty, the end customer has
statutory warranty claims arising from his purchase contract with the respective
dealer, which are not restricted by this warranty.
12.3 Warranty process
Compliance with the warranty process described below is a prerequisite for the
fulfilment of warranty claims.
For the smooth processing of warranty claims, we ask you to take the following
instructions into account:
Display
Cause
Troubleshooting
E81
Activating the water
sensor
Ensure that the battery environment
is dry. If necessary, clean the battery
including the water sensor. Switch the
battery off and on.
E82
Disbalancing between
several batteries
Fully charge all batteries individually.
E83
Battery software version
error
Batteries with different software versions
were connected to each other. Contact
Torqeedo Service.
E84
Battery count does not
match enumeration
Check the connections of the batteries
(expected number of batteries is shown
in the display below the error code). If
necessary, perform enumeration again.
E85
Disbalancing of a battery
During the next charging process, do
not disconnect the charger unit from the
battery after it has reached full charge.
Leave the charger unit connected for at
least 24 hours after the charging process
is complete.
12 General warranty conditions
12.1 Warranty and liability
The statutory warranty is 24 months and covers all components of the Cruise
system.
The warranty period starts from the day of delivery of the Cruise system to the
end customer.
12.2 Scope of warranty
Torqeedo GmbH, Friedrichshafener Straße 4a D-82205 Gilching, Germany,
guarantees to the end customer of a Cruise system that the product will
be free from defects in material and workmanship during the period of
coverage specified below. Torqeedo shall exempt the end customer from the
costs of remedying a defect in material or workmanship. This obligation of
indemnification does not apply to all incidental costs caused by a warranty claim
