24
7
TROUBLESHOOTING
Check the following list of problems before requesting repair service. Contact TIGER customer service or the dealer
where you purchased the rice cooker.
CAUTION: Never attempt to repair the rice cooker by yourself. Unauthorized repair may lead to dangerous accidents.
Problem
Possible Causes
Refer to
Page
Cooked Rice
Rice is hard/soft,
undercooked,
overcooked, and too dry
Quantity of rice, ingredients or water is incorrect
8
Wrong menu selection
9
Scorched matter, rice grains, or water drops are on/stuck the outer
surface of the inner pan, the heater plate and the center sensor
-
Power was cut off for an extended period of time
27
Rice was not stirred and loosened properly
10
Inner pan is deformed
5, 27
Long soaking period may cause the rice to be softer especially
when using the timer
-
Quick menu selection may result in dryer rice texture
11
The lid was not closed completely
-
Scorched
Scorch or Mixed rice menu was selected
-
Quantity of rice, ingredients or water is incorrect
8
Scorched matter, rice grains, or water drops are on/stuck the outer
surface of the inner pan, the heater plate and the center sensor
21
Inner pan may be deformed
27
Scorched or rice grains are on the gasket or inner pan brim
21
Rice was not washed thoroughly
8
Hot water (over 95°C) was used to wash rice or adjust water level
8
Rice was immersed in water for a long time after washing
-
During Cooking
Steam leak
Quantity of rice, ingredients or water is incorrect
8
The lid was not closed completely
-
Inner pan is deformed
27
Scorched or rice grains are on the gasket or inner pan brim
21
Rice was immersed in water for a long time after washing
-
Boils over
Quantity of rice, ingredients or water is incorrect
8
Wrong menu selection
9
Inner pan is deformed
27
Scorched or rice grains are on the gasket or inner pan brim
21
Rice was not washed thoroughly
-
Cooking time is too long
Quantity of rice, ingredients or water is incorrect
8
Wrong menu selection
9
Scorched matter, rice grains, or water drops are on/stuck the outer
surface of the inner pan, the heater plate and the center sensor
21
Inner pan is deformed
27
Power was cut off for an extended period
27