THOR Palazzo 2015, Owner'S Manual

Page: 10 / 150

9
Warranty
THO
R
MOTOR
CO
ACH
’S LIMIT
ED
WARR
ANT
Y
TH
IS L
IM
ITE
D W
AR
RA
NT
Y C
OV
ER
S:
The first reta
il owner
ONLY and ONLY
those
portions o
f a
NEW
motorhome not exclud
ed
under the section
“
W
hat
is No
t Covered
”,
when sold by an authorized dealership; a
nd,
ONLY defec
ts in
workmanship performed
and/or materials used to assemble those po
rtions
of your motorhome not excluded unde
r the section “
Wha
t is
Not Covered
”. “D
efe
ct”
means the failure
of
the workmanship perfo
rmed and/or materials
used to conform
to
the design and manufa
cturing specification a
nd
tolerances of Thor Mo
tor C
oach (
“TMC
”).
The Limtied
Wa
rranty is
not transferable
.
WHAT IS NOT COVERED
: Any
motorhome used for rental purp
oses or
sold
or regist
ered outside of t
he United States or Canada;
accessories and equipment added or chang
ed after
the
motorhome leaves
the
factory; a
ccessories and equipment tha
t are working
as
designed but which you are unhappy beca
use of t
he design; no
rmal wear and usage, such as
fading or discoloration of fabrics, or
damage caused by c
ondensation; defacin
g, scr
atching, dents
and chips on any su
rface or
fabric; owne
r maintenance, includ
ing
replacement of wiper blades, bulbs, fil
ter
s,
wheel alignments and resealing exterior
sea
lant areas (see Care
and Maintenance Se
ctio
n
of Owner’s Manual); the automotiv
e chassis and power train, including, by way of
example the engine, driv
e-
train, steering
, rid
e and
handling, braking, wh
eel balance, muffler,
tire wear or failure,
tubes, batteries
and ga
uges; appliances and components covered
by
their own manu
factur
er’s warranty includin
g the microwave, re
frigerator,
ice maker,
s
tove, oven, generator
, roof air condi
tione
rs,
leveli
ng
jacks,
DVD p
layers,
te
levisio
ns
, wat
er heat
er,
fu
rnace,
stereo,
radio,
compac
t disc player,
washe
r, dryer,
and invert
er; o
r
flaking, peel
ing and c
hips or other defects
or damage in or to
the exterior or finish
caused by rock
s or other road hazards, th
e
environment, includin
g chemical off-gassing,
airborne pollutan
ts, salt,
tree sap and ha
il causing any damage
including but not
limit
ed
to rust and cor
rosion.
Component part and app
liance manufacturers issue limited warrantie
s covering those por
tions of the motor
home
not covered by the Limited Warr
anty issued by Warran
tor. To learn more on what
specif
ic components and ap
pliances are not cover
ed
by this Limi
ted
Warranty please contac
t TMC
directly or
review
the
warranty packet inside
your motorhome.
COVERAGE ENDS
:
12 months after you first take delivery of
your motorhome from a
n authorized dealership
OR
after the odom
eter
reaches 15,000 miles,
whichever occurs
first.
ANY ACTION FOR BREACH OF THIS W
ARRANTY OR ANY I
MPLIED WARRANTIES
MUST BE COMMEN
CED NOT
MORE TH
AN 15 MONTHS A
FT
ER YOU FIRST
TAK
E DELIVERY OF YO
UR MOTORHOME.
If your motorhome is not of the current or prior
model year wh
en you take delivery
of the motorhome
OR
you register your n
ew
motorhome in a bu
sin
ess name
or use
yo
ur
motorhome for any
co
mm
erc
ial or bu
sines
s purposes
other
than for rental purposes, the
limited warranty
ends
90 days after you
first take delivery o
f your
motorhome
OR
after the o
dometer reaches 5,00
0 mile
s, wh
ichever
occurs first. . If you
register your new motorhome in a bus
iness name o
r u
se
your
motorhome for any comme
rcial or busine
ss
purpose, TMC disclaims any implied warra
nty of mec
hantabili
ty that may arise by oper
ation of law
.
AN
Y A
CTI
ON
F
OR
B
RE
AC
H O
F
THIS WARRANTY
OR ANY IMPLIED W
ARRANTIES MUST BE
COMMENCED N
OT MORE THAN 15
MONTHS AFTER YOU
FIR
ST
TA
KE
D
EL
IVE
RY
O
F Y
OU
R M
OT
OR
HO
ME
.
STRUCTRUAL WAR
RANTY COVERAGE
ENDS
: The limited w
arranty covering the st
eel or aluminum frame structure,
ONLY
, o
f the
sidewalls (excluding s
lide outs), roof, and rear and front walls en
ds
24
months after yo
u first take delivery of the motorhome
from an
authorized dealership
OR
after the
first 2
4,000 miles of use
, whichever occurs firs
t.
ANY AC
TION
FO
R BREACH OF TH
IS
WARRANTY OR ANY IMPLIED WARRANTIES COVERING THE ST
RUCTURE MU
ST BE COMME
NCED N
OT MORE TH
AN 27
MO
NT
HS
A
FT
ER
Y
OU
FIR
ST
TA
KE
DELIVERY OF YOUR MO
TORHOME
.
If yo
ur motorho
me is
not o
f the curr
ent
OR
prior model
year
when you take
delivery
of the motorhome
OR
you register
your n
ew
motorhome in a busin
ess name
OR
us
e yo
ur motorhome for any
commercial or bu
sine
ss purposes
other than for rental purposes, the
Limited Warran
ty en
ds 3 months a
fter
you first take del
ivery of your motorho
me
OR
a
fter
the
odometer reaches 5,000
miles,
whichever occu
rs first. If you regist
er
your n
ew
motorhome
in a business
nam
e o
r use your motorh
ome
for
any comme
rcial o
r
business purpose, TMC disclaims any imp
lied warranty
of mechantabili
ty that
may a
rise by operation of l
aw.
ANY
ACTION F
OR
BREACH OF
THIS
W
ARRANTY OR ANY
IMPLIED WARRANT
IES
COVERING THE
STRUCTURE MUST
BE COMMENCED NOT
MORE 15 MONTHS AFTER YOU FIRST
TAKE DELIVERY OF YOUR MOTORHOME
. If you have fi
led a
federal or s
tate
tax
form
clai
mi
ng an
y bu
sin
ess
tax be
nef
it rel
ated to
your o
wne
rship of
you
r moto
rho
me, it w
ill
be concl
usi
vel
y p
res
um
ed t
hat yo
u ha
ve u
se
d yo
ur
moto
rho
me fo
r c
omme
rcia
l and/
or b
usi
ne
ss p
urpo
ses
.
Unle
ss
pro
hibi
ted b
y st
ate law, r
epa
irs w
ill
not
exten
d the ti
me
when
you
mu
st comme
nce a
brea
ch
of wa
rra
nty
claim a
nd
shal
l n
ot e
xte
nd
the wa
rranty
cov
era
ge
peri
od.
So
me
stat
es
do not
allo
w the
re
du
ction of t
he ti
me
whe
n a
brea
ch
of w
arrant
y clai
m
mu
st be
comme
nc
ed,
so the r
edu
ctio
n in time
when a b
rea
ch of
wa
rranty c
laim mu
st be
co
mmene
ded
ma
y not ap
ply to y
ou. An
y pe
rfor
man
ce of r
epai
rs a
fter t
he
war
rant
y cov
erage en
ds
OR
an
y p
erfo
rman
ce of re
pai
rs to tho
se po
rtions
of y
ou
r moto
rho
me
ex
clu
ded
fro
m co
verag
e shal
l be
con
side
red
“
good will
” repai
rs. Y
ou sho
uld e
xcp
ect th
e need for wa
rra
nty re
pair
s.
Warranto
r ma
y use n
ew and/
or re
manufa
ctur
ed pa
rts an
d/o
r
co
mpo
nent
s
of s
ub
sta
ntially
e
qual
qu
ality
to
co
mp
lete
a
rep
air.
Damage
to
inter
ior
o
r ext
erio
r su
rfac
es,
tri
m, u
phol
ste
ry an
d
other
appe
ara
nc
e items ma
y oc
cur at the fa
ctor
y duri
ng as
se
mbl
y, du
ring
deli
very of
the
motorho
me to you
r selli
ng
deale
r o
r on
th
e s
elli
ng
deale
r’s lot. No
rm
all
y, any
da
mag
e is
dete
cted an
d c
orre
cted at
the facto
ry
or
by th
e s
elling de
ale
r du
rin
g the i
nspe
ction
pr
ocess
. If you
dis
cov
er a
ny da
ma
ge
when y
ou tak
e deli
very of yo
ur
moto
rho
me,
you
MU
ST
n
otify y
our
deale
r
OR
TMC with
in 10 d
ays of the d
ate o
f
pur
cha
se to ha
ve d
amage re
pai
red at no
co
st to you. Minor a
dju
stment
s, su
ch a
s adju
stm
ent
s to the interi
or o
r exteri
or do
ors,
dra
wer
s,
latch
es w
ill b
e pe
rfor
med at n
o cost to
yo
u b
y you
r sellin
g de
ale
r du
ring the fi
rst 9
0 d
ays of
war
rant
y covera
ge; the
reafte
r, s
uc
h a
djus
tm
en
ts
are
you
r exclu
sive r
esp
onsi
bility
as n
orm
al
ma
intena
nce.
LIMITATION AND DISCLAIMER
OF IMPLIED WARRANTIES:
TH
E DURATI
ON
OF THE
IMPLI
ED WA
RRANT
Y OF
ME
RC
HA
NT
AB
ILIT
Y, W
HIC
H MAY AR
ISE
BY O
PER
AT
IO
N O
F ST
AT
E L
AW
, IS L
IMI
TED
T
O T
HE
DURATION OF THE
LIMIT
ED
WARRANT
Y AND I
S LI
MI
TE
D I
N SCOPE
OF
COVERAGE T
O T
HOSE PORTIONS
OF YOUR MOTORH
OME C
OV
ER
ED
BY
TH
IS
LIMI
TE
D W
ARR
ANT
Y. T
HIE
RE
AR
E NO
EX
PR
ES
S W
ARR
ANT
IES
OR
AN
Y I
MP
LIE
D WA
RR
ANT
IES
OF
ME
RCH
ANT
ABI
LIT
Y O
N
TH
OSE PORT
IO
NS
OF
T
HE MOTO
RHOME EXCLUD
ED F
ROM COVERAGE
. There is no warranty of a
ny nature made by TMC
beyond that containe
d in this Limited Warr
ant
y. No person has authority to enlarge
, amend
or modify this Limited Warranty. Th
e
dealer is NOT Thor Motor Coach’s agent. TMC is not responsible
for any undertaking, representation or warranty made by any
dea
ler
or others beyond those expressly set forth wi
thin th
is Limited Wa
rranty. Some states
do not
allow limi
tation
s on how long an i
mplied
warranty lasts, so the
above limita
tion may n
ot apply
to you
.
REPAIR
REMEDY:
Thor Motor Coach’s sole and exclusive obli
gation is
to repair
any
covered defects discovered within the
war
ranty coverage perio
d if:
(1) within 10 days of
your discover
y of a d
efect you notify TMC
OR
an authorized dealersh
ip of the defect;
AND
(2) you deliver
your
Motorhome to TMC
OR
an au
thorized deale
rship at your cost and
expense.
BACK-UP REMEDY
: I
f th
e primary repair r
emedy f
ails
to successf
ully cure
any de
fect
after a
reasonable nu
mber of repair a
ttemp
ts,
your sole and exclusive remedy shall be to have Thor Mortor
Coach pay an indepe
ndent service shop of your choice to per
form
repairs to the
defect
OR
if
the de
fect
is incur
ab
le, have
TMC pay d
iminution in
value dam
ages.
TH
IS L
IMITED
WARRANTY IS N
OT
A
WARRANTY THAT PROMI
SES OR E
XTE
NDS TO FUTURE PE
RF
OR
MA
NC
E B
EC
AU
SE
TH
E W
AR
RA
NT
Y D
OE
S N
OT
M
AK
E A
REPRES
ENT
AT
ION
ON HOW YOUR MOT
ORHOME WIL
L PE
RF
OR
M I
N T
HE
F
UT
UR
E B
UT
IN
ST
EA
D R
EP
RE
SE
NT
S O
NL
Y
W
HA
T T
HE
R
EM
ED
Y W
ILL
B
E I
F A
D
EF
EC
T E
XIS
TS
. THIS MEANS ANY BRE
ACH OF ANY
WAR
RANTY,
EXPRESS
OR
IMPLIED, OCCURS ON
THE
DA
TE
OF
D
ELIVERY/PURCHASE.
HOW TO GET SERVICE:
If you need assistance in locati
ng an authorized warranty service
facility, contact Warrantor’s
Warranty Department (877-
855-2867). The mailing addre
ss is: P.O.
Box
1486, Elkhar
t, Indiana 46515-14
86
The
“
Acknowledgement of Receipt of
Warran
ty/Product Information
” form must be returned to TMC promptly u
pon purchase to ass
ure
proper part
replacement and repair of you
r m
otorhome. Failur
e to return t
he “
Acknowledgement of Rece
ipt of
Warrant
y/Prod
uct
Inform
ation
” form will
not affect your righ
ts
under the Limited
Wa
rranty
so long as you
can furnish proof of
purchase. For warra
nty
service simply contact
an authorized warrant
y service facility for an
appointment,
then
del
iver your motorhome (
at your expense
) to
the
authorized warranty s
ervice facility
.
EVENTS THAT DISCHARGE THOR MOTOR
CO
AC
H’S
O
BL
IG
AT
IO
NS
U
ND
ER
W
AR
RA
NT
Y:
Transfer of the
Warr
anty,
misuse or
neglect, accidents, unauthorized al
teration,
failure to provide reasonable
and neces
sary
maintenance (see Owne
r’s
Manual), damage cau
sed by off road use, collision, fire, the
ft, va
ndalism, explosions, overloadin
g in excess of rated capacitie
s, an
d
odometer tampering s
hall discharge Warran
tor
from any
express or implied warranty
obl
igation
to repai
r any re
sulting de
fect.
D
ISC
LA
IM
ER
O
F
CO
NS
EQ
UE
NT
IAL
A
ND
IN
CID
EN
TAL
D
AM
AG
ES
:
YO
U,
AS T
HE F
IRST
RE
TA
IL B
UY
ER OF
T
HE
MOT
ORH
OM
E,
AN
D AN
Y P
ER
SON T
O WHOM T
HE MOT
OR
HO
ME I
S T
RAN
SF
ERR
ED,
AN
D AN
Y P
ER
SO
N WHO I
S AN I
NT
EN
DE
D
OR UNI
NT
END
ED U
SE
R OR B
EN
EF
ICI
AR
Y OF
T
HE MOT
OR
HOM
E,
SH
ALL NOT
BE
ENT
ITL
ED T
O R
ECOV
ER F
RO
M T
MC
AN
Y
CONSEQU
ENTI
AL O
R INCIDENTAL DAMAGE
S R
ESULT
ING F
ROM
AN
Y
DE
FE
CT
IN
T
HE M
OT
ORHO
ME
, INCLU
DIN
G F
UEL
AN
D
TR
AN
SP
OR
TA
TIO
N E
XP
EN
SE
S T
O D
ELIV
ER
TH
E P
RO
DU
CT
TO
THE SERVICING DEALER, HOTEL
ROOMS, LOST WAGES
AND MOISTURE DAMA
GE SUCH AS MOLD A
ND
M
ILD
EW
A
S
W
ELL
A
S
RU
ST
A
ND
C
OR
RO
SIO
N.
TH
E
EX
CLU
SIO
N
OF
CONSEQU
ENTI
AL
AND INCID
ENT
AL D
AMA
GE
S S
HA
LL NOT
BE
DE
PE
ND
ENT
U
PON W
ARR
ANT
Y R
EPAI
RS
SUC
CE
SSSF
ULL
Y
CURING
ANY D
EFEC
T; THE EXC
LU
SION
OF CON
SEQU
ENTIAL A
ND
INCID
ENT
AL DAMAG
ES SH
AL
L SURVI
VE AN
Y
FA
ILUR
E
OF
THE LI
MITED W
ARR
AN
TY
R
EMEDIES
FU
LFILLING
THEI
R PURPO
SE.
Som
e s
tate
s d
o n
ot
allo
w t
he
exclusion
or
limitatio
n of
consequential or
incidental damages, so the
above exclusions may not apply
to
you.
LEGAL REMEDI
ES:
AN
Y L
EG
AL
A
CT
IO
N T
O E
NF
OR
CE
W
AR
RA
NT
Y R
IG
HT
S AGAINST TMC MUST BE BROUGHT
WIT
HIN
THE COUNTY OF E
LKHART
, STATE OF
INDIANA
.
THIS
W
ARR
ANT
Y GI
VES YOU
SPECI
FIC L
EG
AL
RI
GHT
S. YO
U MAY AL
SO
HA
VE
OT
HE
R
RI
GH
TS
, W
HIC
H V
AR
Y F
RO
M ST
AT
E
TO
ST
AT
E
.
Before I purchased my motorhome, I received,
read and agreed to the terms and conditions of this Limi
ted W
arranty. I understan
d
and agree that
the s
elling dealership is n
ot an agent for Thor
Motor Coach but is
an independent en
tity.
I understand an
d
acknowledge that the
chassis and
compon
ents
and appliances that are covered by
a
warranty issued by
their manufacturer are
excluded from cover
age under the terms of this Limi
ted War
ranty. I acknowledg
e and agree that, b
efore purchasing my
motorhome, I inspected or was
given an opp
ort
unity to inspect my
motorhome, took a te
st drive of my
motorh
ome and disclo
sed in
writin
g to
the
sel
ling d
ealership all
defect
s a
nd
damage tha
t I disc
overed during my test
drive.
____________________
_________
__________________
________
Pu
rch
ase
r S
ign
atu
re
D
ate
P
urc
has
er S
ign
atu
re
D
ate
Odometer Rea
ding
: ____________
Julian
Date
: 10/13
/14