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Section 17- Troubleshooting
Insufficient Memory…
This error message (or others with similar wording) occurs when
attempting to install the operating software on a computer that does
not have at least 40MB of free hard disk space.
No Printer Connected…
This error appears when attempting to print when a printer is not
attached to the PC. It is non-fatal and will not cause the software to
shut down.
Sample Accuracy and Reproducibility
If you are obtaining results that seem inaccurate or not reproducible, it
could be the result of sample or aliquot non-homogeneity or liquid
column breakage. It may be helpful to try the following to ensure
representative results:
Make sure the sample surfaces are clean before starting the
software module
A dirty sample pedestal (i.e a pedestal with a sample dried on it)
on startup can cause erroneous absorbance readings (even
negative values) and signal saturation. It is always a good
practice to clean the sample surfaces with de-ionized water
before opening an acquisition module to remove any dried down
sample that might be present. Note: Do not use a squirt bottle to
apply de-ionized water.
Use a 1.5-2 ul sample size
Very strange results can occur when the liquid sample column is
not completely formed during a measurement. While making a
measurement, visually confirm that the liquid column is formed. If
necessary, try 1.5-2 ul samples to ensure the column is formed.
Also, proteins and solutions containing surfactants are known to
“un-condition” the measurement pedestal surfaces so that the
liquid column does not form. If this occurs, “buff” the
measurement pedestal surfaces by rubbing each with a dry
laboratory wipe 15-20 times. This will “re-condition” the surface
allowing for the liquid sample column to form.
Heat DNA samples to 55 °C and vortex before measurement
Due to the small volumes required by the NanoDrop 1000
Spectrophotometer, it is important to ensure that the sample
being measured is homogeneous. Field experience has shown
that samples containing large molecules such as genomic or
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