![Thermo Scientific NanoDrop 1000 V3.7 User Manual Download Page 94](http://html.mh-extra.com/html/thermo-scientific/nanodrop-1000-v3-7/nanodrop-1000-v3-7_user-manual_1105196094.webp)
Section 17- Troubleshooting
This error occurs when trying to install the software without
administrator privileges. Contact your system administrator to install
the software.
Source Error…
This error indicates that there is insufficient light getting through to
make good absorbance measurements. Check that the sampling arm
is in the down position and the power is connected.
Error 9000
This
error occurs when the passwords.log file is missing or
corrupt.
Reinstall the operating software and "overwrite" the existing copy
when prompted." A new copy of the passwords.log file should appear
in the C:\NanoDrop Data\Log Files folder.
Error 9003
This error indicates that the monitor resolution is below the 1024x768
required. Check the computer settings. Be sure that the start menu
tool bar is set to the bottom and not along the side.
Low Detector Bias…
This occurs when the software has detected a problem with the
detector. Contact your local distributor or Technical Support if you
encounter this error.
OOIDRV\ Timeout
This error occurs when a necessary file is deleted as a previous
version of the software is uninstalled. Reinstall the newest software to
correct the problem.
EZUSB.SYS Cannot Be Found…
If this error message appears, do the following:
•
Windows 2000: Type C:\WINNT\INF in the file path text box.
•
Windows XP: Type C:\WINDOWS\INF in the file path text box.
This should allow the installation to complete successfully.
Driver X Configuration Failed- You Must Manually Edit the
Registry
This error message (or others with similar wording) occurs when
attempting to install the operating software on a computer running
Windows 2000 or XP. It occurs because the user does not have the
necessary authorization to install the software. Contact your system
administrator if this occurs.
17-9