H-Genie
®
User Manual
v. 1.7.
page:26 of 29
6.
Troubleshooting
Problem
Possible Cause
Corrective Action
The H-Genie
®
does not release
hydrogen.
There may be a blockage in
the MFC.
Call for service.
The H-Genie
®
does not build
hydrogen internally.
Cell malfunction.
Call for service.
The H-Genie
®
won’t switch on
after Emergency button has
been triggered.
The emergency button is in the
fixed off position.
Turn the button to release it.
The H-Genie
®
fails the
initialization start-up.
Internal fault
Turn off the H-Genie
®
and try
again. If it fails repeatedly, call
for service.
Water is seen leaking out the
bottom.
Water leak
Switch off immediately and Call
for service.
There is a continuous
hydrogen gas sound out of the
rear of the H-Genie
®
during a
reaction.
Valve failure
Switch off immediately and Call
for service.
Error 99
The Emergency button is in the
used position.
Turn the red button in a counter
clockwise motion to release the
button. A green band
underneath the button should
be visible.
Error 18
Too much water has collected
within the water separator and
couldn’t be released.
Remove the waste water tube
from connector 15.
Press the Emergency Button.
Switch off the H-Genie
®
and
then switch back on the system
1 minute later with the
emergency button pressed
down.
An error 99 message will be
shown(this is fine). Leave the
system alone for 15-30 minutes.
Reattach the tube to port 15,
unscrew the red emergency
button until the green band
shows.
Ensure that the waste water
tube at the back of the H-
Genie
®
slopes down into the
sink or waste container and
there are no loops.
Switch back on the system.
If you are experiencing problems with the H-Genie
®
and a service
engineer is required, please e-mail a short description of the problem,
along with your contact details, to the following address:
We will try and respond within 24 hours on work days.
