Telguard Dual Path Series Installation & Operating Manual Download Page 37

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TG-7 Dual Path Series Installation & Operating Guide

Troubleshooting Quick Reference Table

Telguard Event

LED Indication

Relay
Output

Message
Sent

Internal Action

STC *
(System
Trouble
Conditions)

LPF

Power LED 8 is off.
STC LED 2 flashes
continuously 1 time.

Optional

Verify connection from panel aux
power and correct.

LANFC

STC LED 2 flashes
continuously 3 times.
LED 6 indicates cause.

Optional

Yes

Wait for LAN restoral.

NSC

STC LED 2 flashes
continuously 4 times.

Optional

None

Continue to validate signal strength,
NSC restores when signal returns.

RFC

STC LED 2 flashes
continuously 5 times.

Optional

None

Wait for RFC restoral.

DTF

STC LED 2 flashes
continuously 6 times.

Yes

Internal dial tone voltage supply circuit
failure.

PPF

STC LED 2 flashes
continuously 7 times.

Yes

Wait for PPF restoral.

LANFC
(Local Area
Network
Failure
Conditions)

LAN not
detected

LED 6 flashes
continuously 1 time.

Optional

Yes

A cable must connect the
communicator to an operational LAN
port, router, or switch.

LAN IP
Address
not set

LED 6 flashes
continuously 2 times.

Optional

Yes

Consult System Admin for premises.
Static IP address may be required.

Unable to
reach TCC

LED 6 flashes
continuously 3 times.

Optional

Yes

Consult System Admin for premises.
Gateway info may be incorrect.

No TCC
response

LED 6 flashes
continuously 4 times.

Optional

Yes

Validation error. Contact Telguard

Technical Support for assistance.

Not Activated

Activation LED 1 off.

Yes

None

Unit will not function until the first
signal is sent to the TCC to activate.

Automatic Self-Test

LED 5 flashes during
transmit.

None

Yes
(Self-test)

Send Self-Test data to Central Station
via TCC, return to ready state.

Telguard Check Status

LED 5 flashes during
transmit.

None

Yes
(Status data)

Send Status data to the TCC for review.

Telguard Enable and
Configuration Update

LED 5 flashes during
transmit.

None

Configuration
Data

The unit sends setup configuration to
the TCC and switches to READY state
to begin operation.

Disable TX
(Initiated by TCC)

LED 5 flashes during
transmit.

Yes

Yes
(Status data)

TX capability is disabled until further
notice. The unit can still receive radio
signals from the TCC.

* If several trouble conditions are present, the STC LED will flash all applicable indications in sequence.

Summary of Contents for Dual Path Series

Page 1: ...prohibited October 12 2022 Part Number 56052601 Rev B Telguard TG 7 Dual Path Series Installation Operating Guide for models TG 7E and TG 7FE 2022 Telguard Telguard and the Telguard Logo are registered trademarks of Telular Corporation Telular is a business unit of AMETEK Inc All Rights Reserved ...

Page 2: ...urity system installation skills such as measuring voltages stripping wire properly connecting wires together connecting wires to terminals and checking phone lines It also assumes that you have a familiarity with the proper installation and programming tasks related to various alarm panels The material and instructions covered in this manual have been carefully checked for accuracy and are presum...

Page 3: ...ces will not work if the power supply is off for any reason however briefly The cellular radio network and or the local area network LAN needed to transmit alarm signals from protected premises to a central monitoring station may be inoperable or temporarily out of service Cellular radio networks and LANs are also subject to compromise by sophisticated methods of attack This equipment like any oth...

Page 4: ...BY TELGUARD IN WRITING THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST OR CLAIMS AND COOPERATE EACH WITH THE OTHER TO EFFECTUATE THIS INDEMNIFICATION DEFENSE AND HOLD HARMLESS WARRANTY and LIMITATIONS TELGUARD WILL REPAIR OR REPLACE OUR OPTION INOPERATIVE UNITS FOR UP TO TWO YEARS FROM DATE OF MANUFACTURE EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS WELL AS UNITS THAT IN...

Page 5: ...tomatic Self test Report 9 Telguard Check Status Capability 10 Programmable Supervisory Trip Output STC Relays 10 Post Installation Remote Programming 10 Diagnostic and Status LEDs 11 Optional DC Operation 12VDC or 24VDC 11 Complete Factory Reset Option 11 UL and ULC Compliance 12 Getting Ready 13 Dealer Account Establishment 13 Pre Installation Checklist 13 PCB Layout 14 Installation 15 Summary 1...

Page 6: ... 2 Troubleshooting Guide 30 LED Indicator Guide Normal Operating Mode 30 Troubleshooting Quick Reference Table 31 LED Indicator Guide RSSI Mode 32 Appendix 3 Commercial Fire Single DACT Installation 33 TG 7FE Cellular Signal Strength 33 Configure Fire Alarm Panel to Use Single Communication Device 33 Appendix 4 Commercial Fire 6 hour Supervision 34 Appendix 5 Compliance with UL and ULC Standards 3...

Page 7: ...nstallations in Canada a required End to End Acknowledgement feature shall be enabled This feature will cause a Radio Failure Condition when an acknowledgement cannot be relayed from the central station to the communicator This feature is optional for the United States Telguard offers the ability to establish an override of the central station telephone and account numbers stored in the panel by p...

Page 8: ...rizon networks Model Version Application UL ULC Standards TG 7E TG 7E A AT T Dual Path Communication for Burglary Systems in United States and Canada UL 1610 ULC S304 TG 7E V Verizon Dual Path Communication for Burglary Systems in United States UL 1610 TG 7FE TG 7FE A AT T Dual Path Communication for Fire or Burglary Systems in United States and Canada UL 1610 ULC S304 UL 864 ULC S559 TG 7FE V Ver...

Page 9: ... values or not used at all as indicated below Program feature or option Permitted in UL 864 Y N Available settings Settings permitted in UL 864 Link Supervision when used as a Sole Path Y Disabled 200 seconds 5 minutes 60 minutes 200 seconds 5 minutes 60 minutes Automatic Self Tests when used with an alternate communication path Y Disabled 6 hours Daily Weekly Monthly 6 hours AC Failure Condition ...

Page 10: ...nd Systems ULC S559 certain programming features or options must be limited to specific values or not used at all as indicated below Program feature or option Permitted in ULC S559 Y N Possible settings Settings permitted in ULC S559 Link Supervision Y Disabled 180 seconds 180 seconds End to End Acknowledgement Y Disabled Enabled Enabled No Service Condition NSC delay Y 30 seconds 60 seconds 3 5 1...

Page 11: ...ation over the primary dialer and each communication path shall be monitored for integrity DACT shall have line monitoring enabled and the communicator shall have cellular connection supervision enabled Additionally When the heartbeat transmission over the LTE M network is enabled the communicator can provide Standard Line Security over the LTE M channel The communicator shall be connected to a UL...

Page 12: ... path Each communication path shall be monitored for integrity DACT shall have line monitoring enabled and the communicator shall have both LAN unless in cellular only mode and cellular connection supervision enabled For Level A2 the working communication path shall report the failure of the other channel within 240 seconds The communicator shall be used in conjunction with a ULC or cUL Listed Con...

Page 13: ...nel and the cellular and LAN when not set in cellular only mode pathways If any of these pathways becomes inoperative the communicator can generate a relay trip output that can be connected to a zone input of the host alarm panel These System Trouble Conditions STCs are described below LAN Failure Condition LANFC The communicator monitors the LAN connection by verifying that messages can be sent t...

Page 14: ...d and needs to be Enabled for its use For the PPF feature to work Tip Ring and the return connections for Tip and Ring must be connected between the panel and the communicator UL ULC Compliance Note If the wiring distance between the panel and the communicator is greater than 20 ft 18m or in different rooms in Canada or the connection is not mechanically protected metal conduit required in Canada ...

Page 15: ...vide proper telephone signaling to the panel voltage supplied unexpectedly drops The STC LED will flash 6 times and the STC relay will trip NOTE This condition will require contacting Telguard Technical Support for resolution Catastrophic Failure CF Catastrophic Failure CF is any condition that causes the communicator to stop functioning at all levels The most common CF is a power failure event wi...

Page 16: ...f the alarm panel for supervision Refer to manual supplied with the panel for further guidance The following supervisory features or combination of features are programmable to trip the STC relays in order to meet a variety of installation requirements AC Failure Condition ACFC or Low Power Failure condition LPF Low or missing Battery Condition LBC No Service Condition NSC Radio Failure Condition ...

Page 17: ...let at the protected premises To use connect 12VDC or 24VDC regulated power from the p ground on the communicator LED 8 will illuminate to indicate the communicator has a valid power source The provided AC adapter should NOT be used when powering the communicator from the alarm panel NOTE When using TG TG PEM and the TG PEM Telguard Power connection should go to the DC input on the communicator Se...

Page 18: ...ations The chart on Page 1 shows the associated UL and ULC Standards Certificates of Compliance are available at portal telguard com UL ULC Compliance Note The alarm panel must also be UL ULC or cUL Listed for commercial fire and or commercial burglary use as appropriate ULC Compliance Note For Commercial Fire installations in Canada the radio frequency warning label supplied with the TG 7FE must ...

Page 19: ... a Dealer Account Number that will be used for all Telguard Digital registrations Telguard units can be registered and activated once the Dealer Account has been established Pre Installation Checklist Before attempting to connect the communicator to the alarm panel please make sure you have all the proper parts prior to going to the job site The following items are shipped with each TG 7E or TG 7F...

Page 20: ...her cable for premises LAN to communicator RJ 45 Ethernet jack connection Conduit and connectors for protecting wiring Lead acid backup battery minimum 4Ah when installation will use the AC power adapter Finally certain installation and testing tools may be needed or helpful Screwdrivers for mounting and making connections Standard telephone or lineman s butt set for verifying communication betwee...

Page 21: ...istration must be complete prior to Installation Step 1 Register the Telguard Unit The registration form may be completed online through our 24 7 dealer portal portal telguard com Register for Telguard service prior to going to the job site to avoid a second trip The desired features and programmable options for any installation are selected during the registration process This includes Mode of Op...

Page 22: ...on due to loss of RF signal strength Restores after RF signal strength is available RFC Trips on radio failure to communicate with the TCC Restores after 10 minutes UL ULC Compliance Note ACFC LPF trigger must be set in the range of 1 to 3 hours in accordance with UL 864 ULC S559 NSC delay must be 45 minutes or less in accordance with UL 864 or 60 seconds or less in accordance with ULC S559 NOTE W...

Page 23: ... the drop ceiling above the unit and proceed from there up to the roof if necessary Remember the antenna should be as inconspicuous as possible for greatest visual security Try to keep the antenna away from sources of RF interference including pumps compressors ovens etc or where metal objects can shield it or otherwise block the cellular radio RF signal Place the antenna perpendicular to the grou...

Page 24: ...wer to the communicator may be sourced from the host alarm panel regulated 12VDC or 24VDC power limited auxiliary output Connect the power and ground connections into the respective DC and GND connections on the communicator using a supplied 2 position terminal block If the TG PEM accessory is being used the auxiliary output from the panel shall be connected to the TG PEM and the TG PEM power outp...

Page 25: ...unicator enables the alarm panel to transmit alarm events The communicator will transmit the initial activation signal over the cellular network and confirm activation with the TCC if registration was completed prior to installation During processing of the first alarm signal over the cellular network the communicator will transmit to the TCC all programming parameters along with the information C...

Page 26: ...when the communicator is in dual path mode with LAN either primary or secondary Before beginning this step make sure that the antenna is disconnected Trip several alarms on the alarm panel and verify that the Central Station received them by calling the Central Station operator Once you have verified the LAN pathway reconnect the communicator antenna Step 5 Connect Supervisory Trip Outputs Connect...

Page 27: ...same manner as the ACFC LAN Failure Condition LANFC Disconnect Ethernet LAN cable from the silver RJ 45 jack LED 2 flashes 3 times to indicate LAN failure and LED 6 will flash 1 time to indicate the LAN failure reason being a disconnected cable If monitored after configured period the panel transmits the STC trouble code over cellular to the Central Station indicating the LAN connection is not ava...

Page 28: ...ch is used to monitor the enclosure opening The tamper switch needs to be connected to a zone on the panel and shall designate the zone as Tamper Protection All Canadian Installations shall also meet the installation requirements of CAN ULC S302 Standard for Installation and Classification of Burglar Alarm Systems for Financial and Commercial Premises Safes and Vaults Optional Use or As Required b...

Page 29: ...ion chosen during registration is what determines which is the primary and which is the secondary path In this configuration the LAN connection will be monitored by the communicator This configuration provides for Active communication for Canadian fire systems and P2 line security for Canadian burglary systems LED1 LED2 LED3 LED4 LED5 LED6 LED7 LED8 FACP TRIP INPUT EARTH GROUND Antenna NOTE 2 NOTE...

Page 30: ...fire installations a specific level of link supervision may be required frequencies of 180 seconds 5 minutes or 60 minutes In this configuration the LAN connection is not being used or monitored by the communicator This configuration provides for Active communication for Canadian fire systems and P2 line security for Canadian burglary systems LED1 LED2 LED3 LED4 LED5 LED6 LED7 LED8 FACP TRIP INPUT...

Page 31: ...he communicator and the alternate connections are being monitored by the Alarm Panel It is the alarm panel that determines which communication connection to use for signal delivery This configuration cannot be used as Active communication for Canadian fire systems and may be used for P2 line security for Canadian burglary systems LED1 LED2 LED3 LED4 LED5 LED6 LED7 LED8 FACP TRIP INPUT EARTH GROUND...

Page 32: ...at is supplied with the communicator Wiring from the adapter to the communicator must run through metal conduit The adapter itself is plugged into a conventional 120 volt 60 Hz outlet connected to a dedicated circuit for the security system The diagram below should be consulted as a reference COVER FRONT VIEW SIDE VIEW 6 IN 8 IN 8 IN LISTED PULL BOX WITH LISTED OUTLET BOX AND RECEPTACLE WALL LISTE...

Page 33: ...ttach tamper switch assembly is included with the TG 7E communicator and contains installation instructions If a tamper switch is needed for a TG 7FE product the TG TAMPER Accessory can be purchased from most Telguard distributors Note that a tamper switch is required when using the TG 7FE in a combination fire and burglary system LED1 LED2 LED3 LED4 LED5 LED6 LED7 LED8 ALARM PANEL TRIP INPUT EART...

Page 34: ...eason DC Terminal Strip Pin Assignments Terminal Strip Pin Definition Connects To Function LED Reference Note 1 GND 2 DC Power input 12 or 24 VDC Regulated Source Provides power to the unit Power LED 8 on for valid power Consumption rates vary based on input voltage used Main Terminal Strip Pin Assignments Terminal Strip Pin Definition Connects To Function Status LED Reference 1 STC2 2 STC2 Superv...

Page 35: ... 1 pulse 20pps Double Round 2300 Hz ack o 3 1 pulse 40pps Double Round 2300 Hz ack o 4 2 pulse 20pps Double Round 1400 Hz ack o 4 2 pulse 20pps Double Round 2300 Hz ack o 4 2 pulse 40pps Double Round 2300 Hz ack Contact ID Modem IIe IIIa2 4 SIA2 SIA DC 03 level 2 release at 300 baud Sonitrol DMP The installer should verify compatibility at the time of installation Hexadecimal account numbers can b...

Page 36: ...tor on hook Flash 1 sec Alarm panel off hook to transmit signals over cellular LED 4 Acknowledgement Red Solid On Unit waiting for acknowledgement from the TCC Off Idle state Flash When flashing with LED 1 unit has failed activation CALL TELGUARD TECHNICAL SUPPORT LED 5 Communications Green Off Communicator initialized at least one valid pathway On Communicator initializing with cellular network F...

Page 37: ...dress not set LED 6 flashes continuously 2 times Optional Yes Consult System Admin for premises Static IP address may be required Unable to reach TCC LED 6 flashes continuously 3 times Optional Yes Consult System Admin for premises Gateway info may be incorrect No TCC response LED 6 flashes continuously 4 times Optional Yes Validation error Contact Telguard Technical Support for assistance Not Act...

Page 38: ...button will place the communicator in RSSI mode and another simple press will exit RSSI mode Note that while the RSSI button is held in LEDs 2 5 will blink in unison once per second RSSI Value Illuminated RF dBm NO SVC LED 5 slow flash LEDs 4 2 off N A 1 LED 5 on LEDs 4 2 off 111 1 LED 5 on LED 4 slow flash LEDs 3 2 off 110 2 LEDs 5 4 on LEDs 3 2 off 100 Minimum recommended for dual path 2 LEDs 5 ...

Page 39: ...g paths With the TG 7FE having a single RJ 45 jack for connecting to the panel one of these DACT connections is not necessary for UL 864 and ULC S559 compliance However the panel will continue to supervise that unused line unless changes are made at installation time There are two methods for removing supervision alarms at the panel caused by disconnecting the second Telco connection Either method...

Page 40: ...Comm Burg ULC Comm Fire Yes Optional Yes Yes Optional Enclosure Tamper Switch connected to 24 hour circuit Optional Yes Yes Optional Yes AC adapter lines in conduit length limits apply Yes Yes Yes Yes Yes AC adapter plugged into un switched outlet Optional Yes Yes Optional Yes AC adapter plugged into dedicated branch circuit Yes Yes Yes Yes Yes Antenna cable in flexible conduit concealed 24hr 24hr...

Page 41: ...OTE Wiring in power limited circuits shown must be separated from wiring in non power limited circuits by at least inch System Faults Impedance Trip Input 750 Ω considered short circuits and 10 kΩ considered open circuits Digital Cellular Radio and Other Specifications The Telguard TG 7 Dual Path Series radio provides data connectivity on LTE M networks The transceiver is FCC compliant meeting all...

Page 42: ...mper Switch Assembly compatible with Telguard metal enclosures ACD 12 12 feet of antenna cable and mounting bracket ACD 35 35 feet of low loss high performance antenna cable and mounting bracket ACD 50 50 feet of low loss high performance antenna cable and mounting bracket ACD 100 100 feet of low loss high performance antenna cable and mounting bracket HGDL 0 High Gain Directional Antenna EXDL 0 E...

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