TG-7 Dual Path Series Installation & Operating Guide
19
56052601 Rev B © 2022 Telguard
If necessary, attach the extension cable to the unit on one end and the antenna on the other, then
slowly move the antenna to achieve maximum signal strength by pausing at each location for 6
seconds to allow enough time for the communicator to present an updated signal strength. Pick a
spot where the most LEDs (up to four) are illuminated.
Consider Other Antenna Options
Antenna issues are unlikely unless the premises are located in a fringe network coverage area, in a
building below ground level, or in a metal structure. Telguard offers a variety of high-quality low-
loss antenna cables as well as high-gain antennas listed in Appendix 7.
Step 4: Make Communications Connections and Activate
Connect alarm panel to the communicator by connecting a cable from the modular telephone jack
(DACT) of the alarm panel into the black RJ-45 jack of the communicator. Connect a cable from a
router or other premises LAN port to the silver RJ-45 jack of the communicator; the LEDs on the
jack should illuminate or flash to indicate the LAN port is active. Consult
for jack guidance. All wires connecting with the communicator should be in conduit or otherwise
protected, but no segregation of circuits is necessary. The communicator is now ready for
activation.
UL Compliance NOTE:
For Fire System installations, all connections from the alarm panel and
the communicator must be mechanically protected and no greater than 20 feet in distance.
ULC Compliance NOTE:
For Fire System installations, all connections between the alarm panel
and the communicator must be in metal conduit and no greater than 18 meters in distance. The
FACP and the communicator must both be located in the same room.
Trip a zone on the alarm panel and confirm that the communicator enables the alarm panel to
transmit alarm events. The communicator will transmit the initial activation signal over the cellular
network and confirm activation with the TCC (if registration was completed prior to installation).
During processing of the first alarm signal over the cellular network, the communicator will transmit
to the TCC all programming parameters along with the information (Central Station number and
account code) from the alarm panel. Once this information is received, the TCC transmits a message
back indicating that the unit is activated. When this message is received the LEDs on the
communicator will begin operating in normal mode and Activation LED 1 will remain on. The LAN
connection between the communicator and the TCC will automatically be validated after the
communicator is activated and configured (if communicator is in dual path mode). When that
pathway has been validated, LAN LED 6 will remain on.
NOTE: The initial alarm is to confirm registration and activate the communicator. This alarm will
NOT be transmitted to the Central Station.
Special LED Indications During Activation
If the communicator fails the activation process, it will be displayed on the LEDs.
•
If LED 1 and LED 4 are flashing, the communicator has failed activation. The serial number is not
in the database at the TCC. Clear the fault (see note below) and call Telguard Technical
Support to verify proper registration before resending an alarm signal.
•
If LEDs 1-5 are flashing, there is an activation error. The activation message was NOT received
at the TCC. Clear the fault (see note below) and retry transmitting an alarm signal. If the
communicator fails a second time to activate, check signal strength. If signal strength is OK,
then call Telguard Technical Support for further assistance.
NOTE: In order to clear the faults listed above, the RSSI button must be pressed twice. After the
issue has been resolved and the unit cleared, STEP 4 MUST BE REPEATED TO ACHIEVE
SUCCESSFUL ACTIVATION OR THE COMMUNICATOR WILL NOT TRANSMIT ANY SIGNALS.
