© Telect, Inc., All Rights Reserved, 12.7.16 v.4
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User Manual
Advanced Distribution Frame (ADF) Systems
Chapter 7: Service
7.1 Owner Maintenance
The Telect Main ADFs and Interbay Storage Panels need no preventitive maintenance.
7.2 Technical Support
By e-mail: [email protected]
By phone: 509-962-6000
7.3 In-Warranty Service
Contact your Telect equipment distributor or call Telect at 509-926-6000.
Telect will repair or replace defective products within the limits of the warranty. See “Repacking for Shipment”
in this section.
NOTE:
Call a Customer Service Representative for a Return Material Authorization (RMA) before returning
any equipment.
7.4 Out-of-Warranty Service
The procedure for out-of-warranty service is the same as for in-warranty service, except that Telect charges a
processing fee and you must submit a Purchase Order along with a Return Material Authorization (RMA)
before returning equipment. Call Telect at 509-926-6000 for assistance in obtaining these forms. The
processing fee guarantees a repair estimate and is credited against actual material and labor costs.
7.5 Repacking for Shipment
1. Tag the equipment showing owner’s name, address and telephone number together with a detailed
description of the problem.
2. Use the original shipping container if possible. If you do not have it, package the equipment in a way to
prevent shipping damage. Include the RMA inside the container and legibly print the RMA number on the
outside of the package, near the shipping address.
3. Insure the package.
NOTE:
Telect is not liable for shipping damage.
