Service Guide
19
Error Codes and
Messages
The following table list error codes and messages reported by the print
engine control board.
Error code
and
message
Description
Corrective action
Laser Unit
Error
(Error 10)
There is a problem with the laser unit.
The engine control board did not receive
a signal from the laser start-of-scan
sensor within the specified time
1.
Test the top cover and right
front cover switches for
proper operation. Power for
the laser unit is routed
through both switches
2.
Replace the laser unit.
3.
Replace the engine control
board
Image
Density Error
(Error 11)
The image density readings indicate a
problem. The engine control board
detected that the printer image density
was unusually low and attempts to raise
the density have failed.
Note
If the top cover is removed,
light can leak into the printer
and cause a auto-density
calibration sensor error.
1.
Power cycle the printer
2.
Inspect the toner cartridges.
3.
Inspect the four developer
housings. Each magnetic
roller should be evenly
coated with toner. Replace a
suspect developer assembly.
4.
Test the toner/developer
dispense motor. Replace it if
it does not run
5.
Inspect and reseat the
auto-density calibration
sensor. Ensure the senor’s
solenoid-activated cleaning
blade is in place and moves
freely.
6.
Test the auto-density
calibration sensor. If bad,
replace the auto-density
calibration sensor
7.
Replace the imaging unit
8.
Replace the engine control
board
9.
Replace the high voltage
board
Summary of Contents for Phaser 780 Color
Page 6: ......
Page 32: ...18 Phaser 780 Color Printer ...
Page 90: ...76 Phaser 780 Color Printer ...
Page 94: ...80 Phaser 780 Color Printer ...
Page 117: ...Service Guide 103 Removing the developer tie plate 780 5 82 Wire clamp Developer tie plate ...
Page 125: ...Service Guide 111 Removing the laser unit Laser unit Laser cover 780 5 47 ...
Page 150: ...136 Phaser 780 Color Printer ...
Page 156: ...142 Phaser 780 Color Printer Multi purpose tray cover FRUs 780 5 121 3 1 4 2 5 ...
Page 158: ...144 Phaser 780 Color Printer Multi purpose tray FRUs 1 4 2 3 7 6 5 8 9 780 5 122 11 12 13 10 ...
Page 160: ...146 Phaser 780 Color Printer Paper feeder cover FRUs 780 5 123 1 2 3 ...
Page 162: ...148 Phaser 780 Color Printer Paper feeder FRUs 1 2 3 5 4a 4b 6 7 780 5 124 ...
Page 164: ...150 Phaser 780 Color Printer Imaging FRUs 1 2 3 4 5 6 7 780 5 125 ...
Page 166: ...152 Phaser 780 Color Printer Developer FRUs 780 5 126 1 1 1 2 2 2 3 3 3 4 4 4 ...
Page 168: ...154 Phaser 780 Color Printer Carousel FRUs 4c 4d 5 4b 4a 3 2 1 780 5 127 6 ...
Page 172: ...158 Phaser 780 Color Printer Fuser assembly FRUs 1 2 3 780 5 129 4 ...
Page 174: ...160 Phaser 780 Color Printer Paper exit FRUs 780 5 130 1 2 3 3 3 3 3 ...
Page 178: ...164 Phaser 780 Color Printer Drive FRUs 780 5 132 1 2 3 4 6 5 9 8 7a 7d 7c 7c 7b ...
Page 182: ...168 Phaser 780 Color Printer Electronics front FRUs 780 5 134 2 4 5 6 3 8 9 7 1 10 ...
Page 184: ...170 Phaser 780 Color Printer Image processor FRUs 780 5 135 1 2 3 6 5 4 7 8 9 12 10 11 ...
Page 198: ...184 Phaser 780 Color Printer ...
Page 233: ...Service Guide 21 ...
Page 234: ...220 Phaser 780 Color Printer ...