Advanced Features and Troubleshooting Manual
133
Troubleshooting Phaser 750 Printers
Frequent media jams
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Use Tektronix media for best results.
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Make sure that you use a high-quality laser paper: 60 - 90 g/m
2
(16 - 24 lb.) paper in
the media trays and 75 - 150 g/m
2
(20 - 39 lb.) paper with the Multi-Purpose Tray.
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Make sure that the Media Thickness Switch is set correctly for the media installed in
the Multi-Purpose Tray. If the printer has frequent paper jams, set the Media
Thickness Switch to a thicker setting. Refer to the user guide for details on setting
media thickness. If the printer picks multiple sheets of paper at once, set the Media
Thickness Switch to a thinner setting.
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If you are using media that is heavier than 90 g/m
2
(24 lb.), use the Multi-Purpose
Tray rather than a media tray.
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Do not use any media designed for inkjet printers, especially inkjet coated paper and
inkjet transparencies. Inkjet media are coated with a substance that may damage the
Fuser; Tektronix does not furnish service for damage or malfunction caused by the
use of non-Tektronix supplies or consumables. Tektronix coated paper and
transparencies have been specially designed for use with Tektronix Color Laser
Printers.
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Use only Tektronix transparencies. Tektronix does not guarantee the results of
non-Tektronix transparencies in Tektronix printers.
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Make sure that the media is installed under the hooks at the front of the media tray.
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Fan the paper or transparencies before installing them in their respective trays; this is
especially important for transparencies because they tend to stick together.
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Do not overfill the media tray, as indicated by the red line on the right side of the tray.
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Clean the paper-feed rollers and paper-pick rollers.
