Tektronix PHASER 750 Page 117 User Manual Download

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Advanced Features and Troubleshooting Manual

117

Troubleshooting Phaser 750 Printers

Front panel messages

Indicators

Messages

Symptom

Possible Causes

Solution

Power

indicator is

blinking

■

The printer is receiving,

processing or printing a job.

■

You have entered the menu in

the front panel.

■

Wait for the job to be completed or

cancel the job.

■

Exit the menu.

Power

indicator is off

The printer is turned off, is not
ready, is disabled, or has
detected an error.

Make sure that the printer is turned on.
Read the front panel message to
determine the printer’s status.

Error

indicator is on

Attention is required, but not
immediately. For example,
when the front panel reads

<color>:low.

Correct the condition reported by the
front panel.

Error

indicator is

blinking

■

The printer is stopped

because it detected a
user-correctable error such as
an open door or a media jam.

■

Error occurred that may be

user-correctable.

■

Error occurred that is not

user-correctable.

■

Correct the condition reported by the

front panel (for example, close the
door or clear the media jam).

■

Press the

Info/More

button to access

information on the error condition.

■

Read the front panel message. If the

message includes an error number,
find that number listed in

Error codes

on page 148

and follow any

directions there for recovery.

The front panel menu
exits and returns to

Ready

without

anyone pressing the
button.

Front-panel timeout: If no
activity occurs in 5 minutes, the
front panel returns to

Ready.

Press

Menu

to re-enter the menu.

Jam at <Location>

Possible Causes

Solution

Media jam.

■

To find the jam:

See the front panel message. Also, refer to the

illustration on the inside front door.

■

To clear the jam:

Refer to the printer’s User Guide.

■

Make sure that paper or transparencies are installed correctly

and in the media-specific tray. See the user guide for details
on loading media.

■

To prevent a jam:

Clean the rollers. See

page 156

for details on

cleaning.

Too much media is loaded in
the media tray.

Reduce the amount of media to below the media level indicator
on the media tray label.

Media is wrinkled or curled.

Change the media.

Media is too thick or too thin.

Use recommended media.

For media loaded in the Multi-Purpose Tray, make sure that you
have set the Media Thickness Switch on the printer to
accommodate thick, medium, or thin media.

Summary of Contents for PHASER 750

Page 1: ...Tray 27 Loading Special Media 31 Tektronix Transparencies 31 Printing 10 Envelopes 33 Printing on Tektronix Color Laser Labels 36 Automatic 2 Sided Printing 39 Manual 2 Sided Printing From the Multi Purpose Tray 43 Troubleshooting Print Quality 46 Symptom Problem in one color only 48 Symptom Problem in all four colors 50 Symptom All four colors are solid black 52 Symptom All four colors are extrem...

Page 2: ... online services 68 Controlling Color Density 69 Print and use the Color Reference Page 69 Fonts 71 Resident typefaces PostScript 71 Resident typefaces PCL5C 71 Downloading fonts 72 Downloading fonts from a Macintosh 73 Printing a list of resident fonts 74 From a Macintosh 74 From a PC or workstation 74 Image Smoothing 75 Quick Collate 76 Requirements 76 Separation Pages 77 PANTONE Colors 78 Metho...

Page 3: ... 84 Selecting options in the PhaserPrint dialog box 85 Number of copies 85 Print using Macintosh 85 Print using Windows 86 Printer model 86 Media size selection 86 Color Correction 86 Media 87 Quality 87 Rendering Intent 87 Compress Image Data 87 Fast preview 87 1st Page Preview 88 Image Smoothing 88 Stylized representation of the page 88 Scaling an image 89 Landscape orientation 89 Center images ...

Page 4: ...rm other tasks 96 Downloading files to the printer from a PC 97 Downloading files from Windows 3 1 97 Downloading files from Windows 95 Windows 98 97 Downloading files from Windows NT 97 Downloading files if your printer is connected to a Novell Netware network 98 Downloading files if your printer is connected through PhaserPort 99 Downloading files if your printer is connected to Windows NT 99 Ad...

Page 5: ... 109 Color charts 110 Printing a color sampler chart from the Phaser 750 printer s front panel 111 Selecting a color correction and a print quality mode 111 Printing a color sampler chart 111 Printing the desired colors from an application 111 Printing the color sampler charts with utility files 112 From a Macintosh 112 From a PC or workstation 112 Troubleshooting Phaser 750 Printers 113 Useful to...

Page 6: ... Specialty media 137 Improving print speed 138 Printed colors are not what you expect 140 Printing PANTONE Colors 143 Using the Tektronix halftone screens 143 Selecting page sizes in Windows applications 144 Fonts printing incorrectly from Windows 145 Sharing the printer on a network 145 Driver utility files and front panel interactions 145 If the Apple Printer Utility does not work AppleTalk 145 ...

Page 7: ...0 Printers 156 Paper pick rollers a 156 Paper feed rollers b on the Lower Tray Assembly 156 Duplex Unit 156 Sensor 156 Cleaning the sensor 157 Cleaning other rollers 157 Supplies for Phaser 750 Printers 158 Coverage Examples 158 Toner Cartridges 159 Imaging Unit 160 Fuser 160 Fuser Roll and Cleaning Pad 161 Transfer Kit 161 Main Charge Grid 162 Supplies life information 162 Using the information o...

Page 8: ... for 220 230 VAC equipment 165 FCC Class B device 167 for 100 120 VAC equipment 167 Material Safety Data Sheets for Phaser 750 Printers 168 MSDS for Toner 169 Environmental Specifications Temperature Humidity Power 171 Index 173 ...

Page 9: ...nt panel prompts you that a supply is low or needs to be replaced make sure that you have replacements on hand To order supplies and accessories contact your local dealer or visit the Tektronix web site www tek com Color_Printers supplies 0632 61 Toner Cartridges Toner Door Fuser Fuser Roll Front Panel Display Imaging Unit Main Charge Grid Front Door Supplies ...

Page 10: ...yan Magenta Yellow Black 016 1800 00 016 1801 00 016 1802 00 016 1803 00 Standard Toner Cartridges Item Part Number Cyan Magenta Yellow Black 016 1804 00 016 1805 00 016 1806 00 016 1807 00 Main Change Grid Item Part Number Main Charge Grid 016 1665 00 33100 33 0236 44 Supplies ...

Page 11: ...uide 11 Fuser Item Part Number 110 volt 220 volt 016 1839 00 016 1840 00 Fuser Roll and Cleaning Pad Item Part Number Fuser Roll with Cleaning Pad 016 1843 00 Fuser Cleaning Pad 116 0329 00 33100 35 33100 36 ...

Page 12: ...12 Phaser 750 Color Printer Imaging Unit Item Part Number Imaging Unit Color Imaging Kit 016 1841 00 Transfer Kit Item Part Number Transfer Kit 016 1842 00 0236 41 0236 43 ...

Page 13: ... in 100 sheets 016 1823 00 Premium Cover Paper A4 Metric Letter 210 x 297 mm 100 sheets 016 1824 00 Tektronix Transparency Film Item Size Description Part Number Premium A Letter U S 8 5 x 11 in 50 sheets 016 1427 00 Premium A4 Metric Letter 210 x 297 mm 50 sheets 016 1428 00 Standard A Letter U S 8 5 x 11 in 50 sheets 016 1431 00 Standard A4 Metric Letter 210 x 297 mm 50 sheets 016 1432 00 Tektro...

Page 14: ...heets 436 0282 02 A4 Metric Letter 250 sheets 436 0283 02 U S Legal 250 sheets 436 0314 02 Transparency Trays Item Part Number A Letter U S 436 0284 02 A4 Metric Letter 436 0285 02 Printer Station Features Part Number Ergonomic surface height Provides storage for supplies ZCARTA Internal Hard Drive Feature Part Numbers Adds collation User documentation on disk Enhanced Job Accounting Enhanced Phas...

Page 15: ...1 Transparency Tray Increased paper printing capacity Increased printing versatility and convenience U S Standard ZDPLX Option 00 Metric ZDPLX Option 01 PhaserShare Token Ring Network Card Features Part Number Easy to install Token Ring connectivity ZNBTR Additional memory Feature Part Numbers Improved performance 64 Mbytes 128 Mbytes ZMC64 ZMC128 ...

Page 16: ...0 x 600 dpi Fast Color Fastest color print mode Prints at 600 x 600 dpi using only the cyan magenta and yellow toners black is a composite color Not recommended for black text Standard General purpose mode for color printing Prints at 600 x 600 dpi using all four color toners Transparencies are always printed in Standard mode even if another mode is selected Enhanced Produces superior text resolut...

Page 17: ...he brightest possible colors Makes blue colors appear less purple Use when printing transparencies sRGB Display Closest match to computer screen colors SWOP Press Specification for Web Offset Publications Use to match U S press standards Euroscale Press Use to match equivalent Imation Matchprint proofs Commercial Press Use to match commercial Imation Matchprint proofs Best choice for comps DIC Use...

Page 18: ...tronix Laser Printers To prevent Jam Wrong Media errors load only paper in the PAPER tray and Tektronix transparencies in the TRANSPARENCY tray or Multi Purpose tray If you have the Automatic Duplex Lower Tray Assembly Insert the Duplex Unit only in the upper a slot Insert the TRANSPARENCY tray only into the middle b tray slot Insert the PAPER tray into the middle b or lower c slot Always use the ...

Page 19: ...ter picks from that tray regardless of the tray s media type or size Always keep media in a sealed package to avoid the effects of humidity which can affect print quality Letterhead For printing letterhead In the PAPER tray put this material face down In the Multi Purpose Tray put this material face up ...

Page 20: ...river Margins Media Page size Print area Top Bottom Sides 1 Letter 8 5 x 11 in 8 21 x 10 56 in 22 in 14 in 2 A4 210 x 297 mm 200 x 287 mm 5 mm 4 8 mm 3 Legal 8 5 x 14 in 8 2 x 13 5 in 23 in 14 in 4 Executive 7 25 x 10 5 in 6 93 x 10 31 in 22 in 15 in 5 10 Envelope 4 13 x 9 5 in 104 8 x 241 3 mm 3 8 x 9 2 in 96 5 x 233 7 mm 16 in 4 1 mm 14 in 3 6 mm 2 3 4 5 1 0632 57 ...

Page 21: ...r only Do not load transparencies Note Load only laser paper in the paper trays Specialty papers such as Tektronix Glossy Coated Paper Tektronix Premium Cover Paper envelopes and Tektronix Laser Labels must be loaded in the Multi Purpose Tray Do not use transparency in the PAPER tray This will result in a Jam Wrong Media error PAPER A4 0632 01 PAPER A Letter PAPER A4 PAPER Legal Trays ...

Page 22: ...stalled in the lower tray slot a front panel error occurs that stops the print job The transparency tray must then be moved to the upper or middle tray slot Caution Use of non Tektronix transparencies can damage printer components or produce poor image quality Do not load paper in the Transparency tray this will result in a Jam Wrong Media error Tektronix transparencies Use only Premium or Standar...

Page 23: ...ay Note Place the side to be printed for example letterhead paper face down under the hooks 1 Push down on the tray s metal plate until it clicks locking it in place 2 Fan the media to release sheets that are stuck together PAPER A4 0632 08 0632 09 ...

Page 24: ...ogo strip face up under the transparency tray hooks Use Tektronix transparencies only 4 Tray capacity a Paper tray 250 sheets b Transparency tray 100 sheets 5 Insert the tray For tray placement guidelines see page 18 Caution Keep the media level below the indicator on the tray s label otherwise the printer may jam or be damaged TRANSPARENCY A4 MAXIMUM TRAY LEVEL 0632 10 ...

Page 25: ...witch Paper and Paper 2nd Side 75 105 g m2 20 28 lb 100 sheets Thin Tektronix Transparency Film 50 sheets Normal Tektronix Glossy Coated Paper 30 sheets Normal Heavy paper Cover Stock 120 163 g m2 40 60 lb Index Stock 120 163 g m2 60 90 lb Card Stock 120 163 g m2 32 40 lb 30 sheets Thick Tektronix Color Laser Labels 30 sheets Thick 10 Envelopes 10 envelopes Thick Multi Purpose Tray ...

Page 26: ...jams at the Multi Purpose Tray move the Media Thickness Switch to a thicker setting If the printer experiences frequent double feed errors at the Multi Purpose Tray move the Media Thickness Switch to a thinner setting Note The printer prompts you for the paper type and size If the wrong media is selected the printer s front panel displays a Jam Wrong Media message Thin Thick Normal 33100 68 Multi ...

Page 27: ...7 Loading the Multi Purpose Tray 1 Pull out the slide and adjust the guides for the width of the media 2 Adjust the Media Thickness switch for the media you are using see page 25 0632 11 Thin Thick Normal 33100 68 ...

Page 28: ...page 31 For Tektronix Color Laser Labels place face up and refer to page 36 For envelopes place face up and refer to page 33 For letterhead place face up and refer to page 19 4 The front panel prompts you to select the media type and then the media size Tektronix Transparency 0632 63 Tek Transparency OK Letter or A4 OK 0632 44 ...

Page 29: ...x Color Laser Label Paper Letterhead Office Laser Paper Standard paper and letterhead 75 105 g m2 20 28 lb Tek Glossy Coated Paper OK Letter OK 0632 45 or A4 Heavy Paper OK Letter OK 0632 64 or A4 Tek Labels OK Letter OK 0632 47 or A4 Paper OK Letter OK 0632 48 Legal A4 or Executive ...

Page 30: ...3 g m2 60 lb Index Stock 120 163 g m2 90 lb Card Stock 120 163 g m2 40 lb Envelope 10 5 In the Print screen using a supported driver select Multi Purpose Tray Send the job to the printer Paper 2nd Side OK Letter OK 0632 49 Legal A4 or Executive Heavy Paper OK Letter OK 0632 50 Legal A4 or Executive Envelope OK 10 OK 0632 51 ...

Page 31: ...encies 1 Set the Media Thickness Switch to Normal 2 Adjust the tray s guides for the width of your Tektronix Transparencies 3 Insert the transparency with the logo strip face down entering the printer first Thin Thick Normal 33100 68 0632 16 Special Media ...

Page 32: ...ont panel s media type prompt scroll to Tek Transparency and press OK Scroll to the media size Letter or A4 6 In the application s Print screen under Tray Selection or Paper Source depending on the driver select the Multi Purpose Tray and send the job to the printer 0236 13 3 4 Tek Transparency OK Letter or A4 OK 0632 44 Special Media ...

Page 33: ...lap 2 Adjust the printer s media thickness switch to Thick 3 Adjust the printer s media guides for the width of your envelopes 4 Insert the envelopes maximum capacity is 10 a Short end enters first 0632 22 Thin Thick Normal 33100 69 0632 24 Place Stamp Here Place Stamp Here Envelopes ...

Page 34: ...scroll to 10 and press OK 6 In your application create a document with these measurements Width 104 1 mm 4 13 in Length 241 3 mm 9 5 in Margins 5 mm 0 2 in 7 Access the Page Setup menu and make these selections Paper Size 10 Envelope Orientation Landscape 8 In the Print screen use the supported printer driver and make this selection Paper Source Multi Purpose Tray 9 Send the job to the printer Env...

Page 35: ...ample Microsoft Word includes an Envelopes and Labels feature under the Tools menu Make sure that you select Face Up select the feed method icon showing the stamp end entering the printer first with the image centered and unselect Clockwise Rotation Print a maximum of ten envelopes at a time Use envelopes that are at least 10 size 4 13 x 9 5 in 104 1 x 241 3 mm No plastic windows or metal clips No...

Page 36: ...r Laser Labels At the printer 1 Adjust the printer s media thickness switch to Thick 2 Insert the label sheets maximum capacity is 30 sheets a Side to be printed is face up b The top of the sheet enters the printer first Thin Thick Normal 33100 69 0632 26 ...

Page 37: ...it as a template Otherwise refer to the instructions included with the labels for margin settings Use the Avery template for the Tektronix labels 5 In the Print screen use the supported print driver and select Paper Source Multi Purpose Tray and send the job to the printer Labels Template Tektronix Labels Letter 5160 016 1695 00 30 per sheet 5164 016 1696 00 6 per sheet A4 L7163 016 1688 00 14 per...

Page 38: ...f the labels on a sheet are missing do not use that sheet it may damage printer components When selecting Tek Label as the media type the printer requires that room temperature be cooler than 27 degrees C 81 degrees F If the temperature is above this the printer reports an error and stops printing Labels ...

Page 39: ...ed printing can be done manually refer to Manual 2 Sided Printing From the Multi Purpose Tray on page 43 Automatic two sided printing requires that the Lower Tray Assembly be installed 1 Make sure that the Duplex Unit is inserted in the printer s upper a slot 2 Load 75 90 g m2 20 24 lb paper in the paper tray If you are using pre printed paper such as letterhead a Place the first side to be printe...

Page 40: ...er 3 Insert the paper tray in the printer s middle b or lower c tray slots Note For best results with two sided printing use 90 g m2 24 lb laser paper 4 Decide on a binding preference how the page turns for Step 5 a Long Edge binding or uncheck Bind on top edge PAPER A4 1 2 3 4 5 6 7 0632 28 a b 0632 29 2 sided Prints ...

Page 41: ...the File menu select Print b Click Properties c Click the Setup tab d Click Print on 2 Sides option e Check or uncheck Bind on top edge Windows NT4 a Start Settings Printers b Right mouse button click on your printer s icon c From the pop up menu select Document Defaults d Click the Advanced tab e Under Paper Output select Print on Both Sides f Select Long Side or Short Side 0632 30 ...

Page 42: ...t Print b From the pull down menu choose Layout c Select Print on Both Sides d Select a binding preference LaserWriter 8 3 4 a From the File menu select Print b Click the Options button c Select 2 Sided Printing d Select Short Edge Binding or Long Edge Binding 6 Send the job to the printer ...

Page 43: ...Coated Paper or Heavy Paper Two sided printing on specialty media can shorten component life For opacity and feed reliability use laser paper that is 90 g m2 24 lb bond For best results do not use heavy toner coverage on Side 1 of a manual 2 Sided Print also increase the top margin on Side 1 to at least 12mm or 5 in For a multi page document print odd numbered pages for Side 1 This selection is ap...

Page 44: ...ect Multi Purpose Tray as the Paper Source or Tray Selection Send the job to the printer 5 Remove the printed paper from the output tray Front Panel Media Type Paper Standard laser paper 75 105 g m2 20 28 lb Tektronix Glossy Coated Paper Tektronix Glossy Coated Paper Heavy Paper Card stock 120 150 g m2 32 40 lb Cover stock 120 150 g m2 40 54 lb Index stock 120 150 g m2 60 80 lb Heavy laser paper 1...

Page 45: ... 1 Insert the paper with the blank side face up 2 In the printer s front panel select the media type and size at the prompt 3 In the Print screen using a supported driver select Multi Purpose Tray as the Paper Source or Tray Selection Send the job to the printer 4 Remove the printed paper from the output tray 32564 07 1 234567 ...

Page 46: ...a problem with the quality of your prints the probable solution is replacing one of the supplies Keep in mind this basic guideline If the symptom appears in a single color Replace the Toner Cartridge If the symptom appears in all colors Replace the Imaging Unit or Fuser or Fuser Roll or Main Charge Grid or Transfer Kit To diagnose the problem check these items 1 Check the front panel for messages ...

Page 47: ... Reorder 016 1803 00 220V Reorder 016 1661 00 HEX XXX HEX XXX HEX XXX HEX XXX HEX XXX Pages Remaining 500 5 coverage Standard Reorder 016 1804 00 Hi Capacity Reorder 016 1800 00 Magenta Pages Remaining 500 5 coverage Standard Reorder 016 1805 00 Yellow Hi Capacity Reorder 016 1801 00 Pages Remaining 500 5 coverage Standard Reorder 016 1806 00 Hi Capacity Reorder 016 1802 00 0 50 100 32 Life Remain...

Page 48: ...48 Phaser 750 Color Printer Symptom Problem in one color only 1 color has many vertical streaks 1 color has a light vertical streak 1 color is light or faded 33100 61 33100 59 33100 58 Print Quality ...

Page 49: ...sity a Press Help and scroll to Print Quality press Menu scroll to Calibrate Colors Press Menu scroll to Adjust Each Color Press Menu b Adjust the density of the color that has problems 2 Replace the Toner Cartridge of the color that has problems ...

Page 50: ...50 Phaser 750 Color Printer Symptom Problem in all four colors Streak through all 4 colors Spot in the same place on the page in all 4 colors Random spots appear on every page 33100 57 33100 56 33100 55 ...

Page 51: ...edia you are using c When using the Multi Purpose Tray select the correct media in the front panel 2 Run Clean for Smudges Press Help scroll to Print Quality Press Menu scroll to Clean for Smudges Press Ok and press Confirm 3 Print about 25 blank pages until the problem disappears 4 Replace Imaging Unit or Fuser or Fuser Roll ...

Page 52: ...ymptom All four colors are solid black Prints are black edge to edge Solution Remove then re insert the Main Charge Grid If problem persists replace the Main Charge Grid Symptom All four colors are extremely faded 33100 54 33100 53 ...

Page 53: ...dia in the front panel 2 Relative humidity may be too low below 30 percent relative humidity Refer to Calibrate for Paper in the printer s front panel and run this mode Press Help scroll to Print Quality press Menu scroll to Calibrate for Paper press Menu print the references pages Follow the instructions on these pages and adjust the transfer setting 3 Replace imaging unit or transfer kit ...

Page 54: ...owing Use appropriate media in the correct tray location refer to page 21 through page 36 Print 10 20 blank pages of plain paper To avoid jams with Tektronix Transparencies make sure that the logo strip is loaded face down for the Multi Purpose Tray and face up for the Transparency tray 2 If Jam at C clear the media jam and run the front panel s Clean for Smudges cleaning routine 5 blank pages wil...

Page 55: ...ys set the media thickness switch for the media you are using See page 25 If the printer frequently reports Jam at Multi Purpose move the media thickness switch to a thicker setting Jam Wrong Media 1 Check the trays to make sure that they contain the proper media a Check all PAPER trays and remove all transparencies b Check all TRANSPARENCY trays and remove all paper c If printing from the Multi P...

Page 56: ...56 Phaser 750 Color Printer Jam at A Solution 1 Open the left side door remove the jammed media Solution 2 Remove the media tray remove the jammed media from inside the printer 33100 08 33100 09 Jams ...

Page 57: ... Only Solution 1 Open the lower left side door and remove the jammed media Solution 2 Remove the selected media tray middle or lower tray and remove the jammed media from inside the printer 33100 10 A Le tte r Pa per A Le tte r Pa per 33100 11 ...

Page 58: ... a Open the printer s front door b To unlock the Fuser turn the small blue thumbscrew counterclockwise c At the lower left side of the Fuser press the safety catch and slide the Fuser out of the printer 2 Remove the Fuser Roll a To unlock the Fuser Roll press out on the two tabs b Lift the Fuser Roll out of the Fuser and set the roll aside a b c 0632 31 a b 0632 32 ...

Page 59: ...ue knob clockwise or counterclockwise 4 Remove the jammed media from the Fuser 5 Re insert the Fuser Roll into the Fuser re install the Fuser 6 The printer automatically prints five blank pages which cleans the fuser and then resumes the current print job 0632 33 0632 34 ...

Page 60: ...1 1 Open the front door 2 Pull open the access door the media is visible 3 Turn the Fuser s large blue knob counterclockwise 4 Remove the media Caution If the Fuser knob does not turn do not force it or you may damage the Fuser Instead remove the Fuser and Fuser Roll then turn the Fuser knob to release the jammed media A Letter Pa pe r 0632 53 3 4 2 ...

Page 61: ...User Guide 61 Solution 2 1 Open the front door and the right side door 2 Turn the Fuser s large blue knob counterclockwise 3 Remove the jammed media 0632 35 0632 36 3 2 ...

Page 62: ...ve the jammed media from the output tray Solution 2 Pull open the access door above the plastic output tray and remove the media Note Open and close the printer s front door to clear the error message 33100 15 A Le tte r Pap er A Le tte r Pap er 33100 16 ...

Page 63: ...ulti Purpose Tray 2 Remove the jammed media from the Multi Purpose Tray 3 Set the Media Thickness switch for the media you are using page 25 4 Re insert the media in the Multi Purpose Tray Note To clear the error message open and close the printer s front door 33100 17 ...

Page 64: ...or Printer Jam at Duplex Unit 1 Remove the Duplex Unit it is in the printer s upper slot 2 Open the Duplex Unit Note If paper is not in the Duplex Unit open the right side door paper may be jammed there 0632 37 0632 38 ...

Page 65: ...User Guide 65 3 Remove the jammed media 4 Close the Duplex Unit press down to make sure that it snaps shut on both sides 5 Re insert the Duplex Unit into the printer s upper slot 0632 39 0632 40 0632 41 ...

Page 66: ...M let you access the Tektronix Color Connection web site your single source for color education interactive tutorials free templates and support information The front panel Help button Offers you a suite of tools along with information pages to help solve printing quality media feed supplies and printer administration problems To print the two page Help Guide at the printer s front panel press Hel...

Page 67: ... Is the same troubleshooting knowledge base used by Tektronix Customer Support staff Application issues Networking issues Printer errors Print quality issues Troubleshooting PhaserLink Software www tek com Color_Printers products phaserlink html View printer status using any web browser Control printer settings Link to online documentation via the World Wide Web Requires network connection via TCP...

Page 68: ...rinters Subscribe to email update notices www colorconnection tektronix com U S 1 800 835 6100 Canada 1 800 563 1289 Outside U S and Canada Contact your local Tektronix office for a list of local resellers Customer Support Centers U S and Canada 1 800 835 6100 Australia 1800 811 177 Austria 0 660 5804 Belgium 0800 1 5059 Denmark 80 01 81 76 Eastern Europe and the Middle East 44 1908 681707 Finland...

Page 69: ...he samples 3 Adjust the density for each color Enter the value noted in Step 2 in the Calibrate Colors menu under Adjust Each Color Decrease color density Press Increase color density Press 4 Reprint the Color Reference Page check your adjustments Adjust Light Dark Adjust Each Color Calibrate Colors Menu Exit 33100 30 3 Cyan Magenta Yellow Black Color Reference Page 10 8 6 4 2 0 2 4 6 8 10 10 8 6 ...

Page 70: ...70 Phaser 750 Color Printer Color Density ...

Page 71: ...ering information ATM Adobe Type Manager software provided on the printer s CD ROM helps your computer to display these fonts on screen as they will appear in your prints All printer configurations are shipped with 136 resident fonts To print a sample of the printer s fonts see page 74 Resident typefaces PCL5C For PCL5C Printer Command Language printing the printer supports Courier Times and Unive...

Page 72: ...nts that use those fonts The printer accepts these and other downloadable fonts Type 1 Type 3 Adobe Agfa Bitstream Microsoft Apple TrueType scalable to any point size look the same on screen and printed Before printing make sure that the fonts specified in your document are installed in the printer or are set up correctly If you request a font in an application that is not resident in the printer ...

Page 73: ...ialog box appears 3 Click the arrow next to Printer Preferences 4 For a list of installed fonts and locations click the arrow next to Fonts 5 Click Add 6 Select your font folder then select the font you want to download 7 Under Destination select the download location either the printer s memory or an internal hard disk 8 Click Add for one font or click Add All for all fonts in the folder 9 Click ...

Page 74: ...y If the Windows autorun feature is disabled double click My Computer then double click the CD icon to launch the CD ROM 2 For Setup Type select Custom 3 Click Next until the Choose Components and Sub components dialog box appears Make the following selections Components Graphics Arts Files Sub components Samplers 4 Follow the on screen instructions to complete the installation 5 Locate the files ...

Page 75: ... In the Print dialog box from the pull down menu General select Printer Specific Options Windows 95 Windows 98 PostScript driver Start Settings Printers then select Properties for your printer In the Setup tab select Expert Options Windows 2000 driver From the Layout tab or Paper Quality tab click Advanced Windows NT driver From the Properties tab select the Advanced tab From the Document Options ...

Page 76: ... printer s Quick Collate option is faster than the collate function in software applications In a supported driver locate the Quick Collate option LaserWriter 8 3 4 driver In the Print dialog box click Options LaserWriter 8 6 driver In the Print dialog box from the pull down menu General select Printer Specific Options Windows 95 Windows 98 PostScript driver Start Settings Printers then select Pro...

Page 77: ... Layout tab or Paper Quality tab click Advanced Windows NT driver From the Properties tab select the Advanced tab From the Document Options tab select Printer Features Adobe PS3 driver for Windows 3 1 Select the Features tab options 2 Select one of the following for Separation Page Off Turns off the Separation Page feature End of Job Inserts a separation page between individual print jobs End of S...

Page 78: ...ect the Commercial Press color correction Proof colors may not be completely accurate but PANTONE Colors will be printed correctly on a printing press 3 When you are satisfied with the proof the file can be separated for printing press plates without adjustment to the file Printer specific PANTONE Colors Your printer can produce process color simulations of PANTONE Spot Colors 1 Print a copy of th...

Page 79: ...al 79 PANTONE Colors Installing the PANTONE Color files From the Web 1 Download the appropriate PANTONE Color file for your printer from the Tektronix web site www tektronix com Color_Printers 2 Choose a directory location and extract the file ...

Page 80: ...e click the desired PDF file 3 View and print pages from the PDF file For best results print on paper Note Print only with the None Color Correction setting other settings cause PANTONE Colors to print differently than expected Printing the entire chart Use the Apple Printer Utility to download to the printer the desired PANTONE Color PostScript file refer to page 91 for instructions This PostScri...

Page 81: ...ted the default is the printer s name 3 Select the PDF file 4 View and print pages from the PDF file For best results print on paper Note Print only with the None Color Correction setting other settings cause PANTONE Colors to print differently than expected Printing the entire chart Print the PANTONE Color chart by sending the PANTONE PostScript file to the printer Refer to page 91 for downloadin...

Page 82: ...n with a printer not listed in the PhaserPrint dialog box the image may be placed incorrectly on the page or colors may look incorrect or your file may not print Installing the plug in Macintosh Note The PhaserPrint Plug in is automatically installed with the software installation option Easy Install Compatibility requirements Photoshop 2 5 1 and higher System 7 0 and higher Installing the plug in...

Page 83: ...n 1 Insert the printer s CD ROM into the CD ROM drive If the Windows autorun feature is enabled the CD ROM launches automatically If the Windows autorun feature is disabled double click My Computer then double click the CD icon to launch the CD ROM 2 For Setup Type select Custom 3 Click Next until the Choose Components and Sub components dialog box appears Make the following selections Components ...

Page 84: ...ght mouse button click on your printer s icon c In the pop up menu select Set as Default d Within the PhaserPrint software select your printer and port as described in Print using Windows on page 86 2 Open Photoshop Open an image file 3 From the File menu select Export Select PhaserPrint the PhaserPrint dialog box appears 4 In the Printer Model field select your printer 5 PhaserPrint software supp...

Page 85: ...sk AppleTalk Prints the image to the printer currently selected in the Chooser the currently selected printer name is displayed in the Printer model field If the selected printer is not a PostScript printer this option is unavailable grayed out PostScript file Saves an image to disk as a PostScript file Click Save a dialog box lets you choose a new or existing file for saving the PostScript code W...

Page 86: ...lets you choose a new or existing file for saving the PostScript code When selected the File format pop up menu becomes available This pop up menu has two options ASCII base 85 and Binary ASCII base 85 Image data is encoded using an ASCII base 85 filter during file output making the resulting PostScript file portable so that it can be downloaded through interface ports that don t support binary da...

Page 87: ...because the printer must convert CIE colors to RGB or CMYK colors before printing Compress Image Data Compresses image data so that less data is sent to the printer or stored in a file Useful if your network connection is slow for example if you are connected to a busy network or if you are using a parallel port For fast networks printing may be faster without using this option The setting remains...

Page 88: ...ob At the printer s front panel set the 1st Page Preview timeout Default is Off Image Smoothing Blends adjacent colors so that color transitions are less noticeable Use this option when the image being printed was scanned at a lower resolution than the printer s output resolution For example printing an image scanned at 72 dpi using the printer s Standard print quality mode Images printed using Im...

Page 89: ...ylized representation of the page in the lower left corner of the dialog box to see how your selection will look when printed Center images Centers the image in the page s image area If this box is not checked the lower left corner of the image is aligned with the lower left corner of the printable area of the page If the Center images box is checked and the Replicate images box is checked the set...

Page 90: ... Print or Save the following alert is displayed The value for Image separation is out of range It will be replaced with the closest allowed value Number of images Displays the number of scaled images that will fit in the image area of the currently selected Media size selection and Landscape orientation options Number of images reflects the current Image separation value If the Replicate images bo...

Page 91: ...only be made with a utility file Utility files control print features such as color correction and enabling or disabling the Startup Page However printer features that are selected from a driver override utility file settings and front panel settings There are three places to locate utility files The printer s CD ROM Tektronix ftp site Tektronix World Wide Web site Phaser Hard Drive if internal ID...

Page 92: ...opening screen click Exit 2 In the taskbar on your screen click Start then Programs then Windows Explorer Select the CD ROM 3 Locate the utility files on the CD ROM in the phsrxxx folder inside the utility folder where phsrxxx is your printer s name Use the files on the CD ROM or copy the files to your computer s hard disk Installing the Sampler color charts and font sampler files 1 Insert the pri...

Page 93: ...home page explore options such as customer support documents and new product information New and updated information is always being added so check the web site frequently Use a web browser such as Netscape Navigator and follow these steps 1 Start your web browser and enter the following address www tek com Color_Printers support software html 2 From the pull down menus select your printer compute...

Page 94: ... web browser or command prompt From a web browser 1 Start your web browser application 2 Type this address ftp ftp tek com 3 From the pull down menus select your printer computer and type of file 4 Select the files you need they are downloaded to your computer From the command line 1 At the system prompt type the following ftp ftp tek com The system responds Name ftp tek com login name 2 Type anon...

Page 95: ...tion of the PostScript file s that you want to download The printer s PostScript utility files are located on the CD ROM in the Printer Utilities folder inside the Phaser Tools folder 5 Select a utility file Click Add 6 Click Send 7 At the prompt Save PostScript output as you are asked for a file name for saving printer output Use the default name given in the edit box or type a new name Printer o...

Page 96: ...zone Under Printers select your Phaser printer Click Open Printer 3 Click the arrow next to Printer Preferences a list of options appears 4 Click the arrow next to Startup Page 5 Click one of the following On Prints a Startup Page each time the printer is turned on or reset Off Stops the Startup Page from automatically printing 6 Click Send Changing the printer s AppleTalk name 1 Double click Appl...

Page 97: ... is downloaded to the printer Downloading files from Windows 95 Windows 98 1 Select the utility file you want to send to the printer for example RESET PS 2 In the taskbar on your screen click Start then Programs then MS DOS Prompt Change directory to the location of the utility files If your printer is connected to the parallel LPT port type the following command where x is 1 2 or 3 COPY RESET PS ...

Page 98: ...nff nt Note For NetWare 4 xx NDS queues the queue name needs to start with a period For example capture q phaser_350_q nds printers support l 2 nb nff nt For Windows 95 98 environments follow these guidelines 1 From the Details tab of your printer s driver select the Capture Printer Port button 2 Select the appropriate virtual port under the Device field For bindery queues enter the path as server...

Page 99: ... This procedure lets you redirect capture LPT Ports Under Windows NT print spooler you create Ports based on their physical location Local ports Lpt1 Lpt2 etc IPX Port NW_SERVER Phaser Appletalk Ports WV Net 36 Phaser TCP IP Ports 162 36 62 151 PS or AUTO However if you re at a command prompt DOS Prompt and want to print or copy a PostScript file to a port that is a network port you can do the fol...

Page 100: ...r Use 1st Page Preview 1 In a supported driver select 1st Page Preview LaserWriter 8 3 4 driver In the Print dialog box click Options LaserWriter 8 6 driver In the Print dialog box from the pull down menu General select Printer Specific Options Windows 95 Windows 98 PostScript driver Start Settings Printers then select Properties for your printer In the Setup tab select Expert Options Windows 2000...

Page 101: ...printer s media trays The media trays must also be of the same type e g PAPER You can also use the Multi Purpose Tray for automatic tray switching fill it with the same media type as the paper trays 2 Install a tray in each of the printer s tray slots If you have the Duplex Unit installed in the printer s upper slot install the media trays in the middle and lower tray slots Output Order This optio...

Page 102: ...e applications send the printing job in the order of back to front where the last page of your print job comes out first and the first page comes out last If this occurs on your printer select the face up box If only a face down check box exists on your printer make sure this option is unchecked Intelligent Ready mode Intelligent Ready mode is an automated system that monitors the printer s usage ...

Page 103: ...be enabled Adjusting margins for a single sided print You might want to adjust the margins on a single sided page if the image area is not centered on the page In other words the margins are not even relative to the outside edge of the paper 1 In the front panel s Printer Settings menu set the Duplex mode to Disable 2 Print the Margin Adjust page from the front panel a Press Help b Scroll to Print...

Page 104: ...o confirm the adjustment Adjusting margins for a duplex print You might want to adjust the margins on a two sided page if the image area of the front side shown in blue dashed line is not aligned with the image area of the second side shown in red 1 Adjust the margins for a single sided print refer to page 103 2 In the front panel s Printer Settings menu enable the Duplex mode select Long Edge or ...

Page 105: ...w much the alignment is off 5 Adjust the left margin a In the Calibrate Margins menu scroll to Adjust Left Margin Press Menu b Enter the amount of adjustment from Step 4 press or to increase or decrease the amount press OK 6 Adjust the top margin a Scroll to Adjust Top Margin Press Menu b Enter the amount of adjustment from Step 4 press or to increase or decrease the amount press OK 7 Reprint the ...

Page 106: ...locks on the Color Reference Page most closely matches the density of each color sample Make a note of the value 10 to 10 for each color you will need this to adjust the colors in the next procedure Adjust the colors 4 Use the Calibrate Colors menu in the printer s front panel to adjust the density according to the values you recorded in the previous procedure Scroll to Adjust Each Color and press...

Page 107: ...ns or darkens all toner colors The current Light Dark setting reflects the average value of the four separate density settings Each increase adjusts all four density values up or down the same amount The available adjustment range is limited so that no single color exceeds the 10 value limit To lighten colors press the number decreases in 1 point steps then press OK To darken colors press the numb...

Page 108: ...umidity is below 30 percent Print quality may not be improved on some laser paper Calibrate for paper changes will only effect Standard and Enhanced print quality modes from the paper trays not the Multi Purpose Tray Adjust color Menu Enters the menu to calibrate a single color Press Menu Adjust color 0 OK Calibrates the indicated color To lighten this color toner press the number decreases in 1 p...

Page 109: ...ues are percentages of each color CMYK Cyan Magenta Yellow Black RGB Red Green Blue or HSB Hue Saturation Brightness that combine to make a particular color Tektronix Process Color Sampler This Graphic Arts guide is designed to help you choo se colors on the Tektronix color printers These referenc e pages can be combined into a wall referenc e char t or held in a referenc e book To asse mble the c...

Page 110: ...print them in panels and connect them to form a wall chart or place in a binder for easy reference Note To print the PANTONE Color sampler chart refer to Printing the PANTONE Color Chart on page 80 Color sampler chart descriptions Color sampler chart Number of pages Utility file Front panel selection PhaserLink CMYK Sampler Cyan magenta yellow and black color model 18 X X X RGB Sampler Red green a...

Page 111: ...des level 5 Scroll to TekColor Correction press Menu 6 To change the selected color correction a Scroll to More Choices press OK b Scroll to the selection you want press OK The display returns to the TekColor Correction level 7 Press until the front panel reads Ready Printing a color sampler chart 1 At the Ready message in the printer s front panel press Menu 2 At the Menu Maps message scroll to P...

Page 112: ... s CD ROM into the CD ROM drive If the Windows autorun feature is enabled the CD ROM launches automatically If the Windows autorun feature is disabled double click My Computer then double click the CD icon to launch the CD ROM 2 For Setup Type select Custom 3 Click Next until the Choose Components and Sub components dialog box appears Make the following selections Components Graphics Arts Files Su...

Page 113: ...of standard color density used to compare to the printer s current settings that appear on the Color Reference Page Color Reference Page Found in the front panel s Calibrate Colors menu Shows the printer s current density settings and the ranges for adjustment Refer to Adjusting Color Density on page 106 for details Calibrate for Paper Refer to Calibrate for Paper on page 108 for details Printer C...

Page 114: ...tomatic driver update notification Color education with interactive tutorials and helpful hints Free templates and promotions Online supplies ordering Online documentation PhaserLink Software www tek com Color_Printers products phaserlink html View printer status using any web browser Control printer settings Link to online documentation via the World Wide Web Receive electronic mail when supplies...

Page 115: ...lp Guide Multiple page help guide to solve common printer problems from the HELP front panel button At the Ready prompt press HELP which displays Help Guide and print Startup Page Single page with printer and configuration information that prints after power ups unless turned off At the Ready prompt press HELP and scroll to About My Printer press Menu and scroll to Startup Page and print Diagnosti...

Page 116: ...s Calibration Page press Print Configuration Page Detailed information regarding the printer s name network name and address and configuration information At the Ready prompt press HELP and scroll to Printer Administration press Menu which displays Help Pages press Menu which displays Configuration Page press Print Connection Setup Page Step by step guide for connecting the printer and automatical...

Page 117: ...Press the Info More button to access information on the error condition Read the front panel message If the message includes an error number find that number listed in Error codes on page 148 and follow any directions there for recovery The front panel menu exits and returns to Ready without anyone pressing the button Front panel timeout If no activity occurs in 5 minutes the front panel returns t...

Page 118: ...ser now although it continues to function the print quality is affected Fuser Roll replace The Fuser Roll is worn out Replace the Fuser Roll now Transfer Kit replace The Transfer Kit is worn out Replace the Transfer Kit Main Charge Grid replace Replace the Main Charge Grid soon Media Tray empty Refill the media tray If your printer has a Lower Tray Assembly the choices include Upper Middle or Lowe...

Page 119: ... indicates replacing one or more consumables replace it if necessary To help you diagnose the problem in the absence of a front panel message print the Consumables Page and Service Print 1 from the front panel s Help Pages menu Refer to Front panel messages on page 117 for examples of symptoms probable causes and solutions Basic rules for troubleshooting Symptom appears in one color only Replace t...

Page 120: ...ect PPD file with the latest Apple LaserWriter printer driver version 8 3 4 or higher which supports color PostScript Make sure that Color Grayscale is selected in the Print dialog box Some applications require special files to print in color Make sure that these files are properly installed For information refer to the topics on the printer s CD ROM or the Tektronix World Wide Web site Make sure ...

Page 121: ...er 750 Printers Color not uniform or vertical streaks Print shows a single color a that is not uniform or print shows a single color b with many vertical streaks both light and dark of slightly different density and non uniform color Replace the color Toner Cartridge a b ...

Page 122: ...he examples on the Color Density Samples and if necessary adjust the density in the front panel Refer to page 106 Replace the color Toner Cartridge soon depending on the complexity of your prints you can continue to print up to 100 more pages A single color has a wide light vertical streak Replace the color Toner Cartridge Print shows small repeating light or dark spots in a single color Replace t...

Page 123: ...e gear on the end of the cartridge by at least a quarter turn Prints are missing fine line detail Replace the Imaging Unit Dark color spots and dark or light streaks appear in all colors Replace the Imaging Unit make sure that the old Imaging Unit is not exposed to light for more than 3 minutes If a new Imaging Unit does not correct the problem Put the old Imaging Unit back into the printer Repack...

Page 124: ...it A single white spot appears in approximately the same vertical place on the page Run 20 30 blank pages of paper If the problem persists replace the Imaging Unit A single wide light horizontal band appears in one place on the page near the top or all colors are faded Wait overnight If print quality has not changed replace the Imaging Unit 9317 29 N o r m a l 9317 40 N o r m a l ...

Page 125: ...ting Phaser 750 Printers Large light spots Large light spot s appear randomly in the print approximately on the same horizontal and vertical place or they move vertically from one print to another Print several pages until the artifacts fade 9317 45 N o r m a l ...

Page 126: ...w Imaging Unit does not correct the problem Put the old Imaging Unit back into the printer Repack the new Imaging Unit Replace the Fuser Piece of image is missing A piece of the printed image is missing and reappears out of place approximately 129 mm 5 in down the page Verify correct media settings at the Multi Purpose Tray Refer to the Phaser 750 Printer User Guide For best results use Tektronix ...

Page 127: ... printed image eventually dark vertical scratches appear on the unprinted portion of the page Replace the Fuser depending on your quality needs you can continue to print until the dark vertical lines appear Light vertical streaks appear in all colors most easily visible in yellow Replace the Main Charge Grid Dark and wavy vertical streaks appear in all colors The solution is one of the following R...

Page 128: ...the printer s Help Menu Remove and reinsert the Main Charge Grid Replace the Main Charge Grid Replace the Imaging Unit Replace the Transfer Kit The entire page prints in black including the borders The solution is one of the following Re insert the Main Charge Grid Replace the Main Charge Grid Replace the Imaging Unit Toner spots appear on the back of the media Replace the Transfer Kit The page pr...

Page 129: ...r Guide Print the Consumables Page and Diagnotic Test Pages from the front panel s Help Pages If all colors are faded on the Test Print the Imaging Unit may need to be replaced Refer to the Percent Remaining gauge for the Imaging Unit on the Consumables Page If one color is faded and you have checked and or adjusted the density setting for that color replace the Toner Cartridge Make sure that the ...

Page 130: ...or a closed box Make sure that the Imaging Unit stays covered until immediately before installing it in the printer Exposure to light for more than 3 minutes can damage the Imaging Unit Do not touch the right side or underside of the Imaging Unit fingerprints affect print quality Make sure that the media is clean Make sure that you handle the media on the outside edges to avoid fingerprints To get...

Page 131: ...g an application If the communication link between your computer and the printer is working the printer produces a directory listing of the active window on the desktop If you have a PC For Parallel Connections 1 At a DOS prompt enter echo show page lpt1 The lpt could also be a 2 or 3 depending on the port that your printer is connected through 2 If the communication link between your computer and...

Page 132: ...tion for your network adapter or connector for information on termination If you have changed the printer s name make sure that you have given it a unique name not the same as any other printer in the zone or on the network Make sure that the correct network is selected in either the Network or AppleTalk Control Panel If the printer does not appear in the Macintosh chooser refer to the TekSMART kn...

Page 133: ...ather than a media tray Do not use any media designed for inkjet printers especially inkjet coated paper and inkjet transparencies Inkjet media are coated with a substance that may damage the Fuser Tektronix does not furnish service for damage or malfunction caused by the use of non Tektronix supplies or consumables Tektronix coated paper and transparencies have been specially designed for use wit...

Page 134: ...on Tektronix supplies or consumables Tektronix coated paper and transparencies have been specially designed for use with Tektronix Color Laser Printers Make sure that you use a high quality laser paper 60 90 g m2 16 24 lb paper in the media trays and 75 150 g m2 20 40 lb Bond paper with the Multi Purpose Tray Replace the Fuser Roll Off set images Check your application for correct image sizing Cut...

Page 135: ...plex Unit Refer to the printer s Setup Guide for instructions Make sure that you have made the selection for duplex printing using one of these methods driver selections override other settings Front Panel Under Duplex in the Printer Defaults menu Print screen Using a supported driver select Print on Both Sides or 2 Sided Printing Frequent jams at the Duplex Unit Use only laser paper Laser paper m...

Page 136: ...mables Auto duplex only with laser bond paper that is 75 90 g m2 20 24 lb Do not use paper that is lighter than 75 g m2 20 lb it is not opaque enough for acceptable duplex prints Use only laser paper for automatic double sided printing with the Duplex Unit Keep the Imaging Unit s light exposure to a minimum less than 90 seconds of artificial light and no exposure to sunlight or you may damage the ...

Page 137: ...ual Duplex with specialty media For two sided printing on specialty media card stock and Tektronix glossy coated paper only use the Multi Purpose Tray This is intended for occasional use only Duplex printing can reduce the life of the printer s components and may require more frequent printer cleaning If your printer has an Automatic Duplex Lower Tray Assembly installed Always place the Duplex Uni...

Page 138: ...ed The fastest ports in order are those listed here 1 Ethernet 2 Token Ring 3 USB port 4 Parallel port Fastest Print Time The total print time depends on the following Image Complexity Image Size Type of port used and network traffic Printer s memory configuration Print quality mode selected Color correction mode selected If image smoothing is activated Number of non resident fonts used ...

Page 139: ... for the connection method Windows NT 4 x In Printer Properties click the Device Settings tab Locate the Output Protocol and type Binary for network connections If connected via parallel change from ASCII to BCP Windows 2000 Under the Tektronix Features tab which is available from the File Print Dialog or Print Manager Printer Properties check Printer Properties If printing is slow refer to the Te...

Page 140: ...gs in the front panel Calibrate Colors menu You may need to adjust one or all of the colors Refer to Adjusting Color Density on page 106 for details Print quality varies for different types of paper To optimize print quality for the paper you use refer to Calibrate for Paper on page 108 for details A selection may have been made in the front panel s TekColor Correction menu A color correction util...

Page 141: ...herent difference between these methods of color reproduction can cause discrepancy when you compare this to the printed output from your monitor For example combining the additive colors Red Green and Blue yields white Combining the subtractive primaries Cyan Magenta and Yellow yields black ...

Page 142: ...tch the monitor The easiest solution involves changing the TekColor Corrections For example if you want to match the printed colors to the monitor use the sRGB Display color correction The most accurate approach is to use the RGB color charts which ship with the printer These color charts represent which colors from the RGB gamut the printer is capable of reproducing Each color from the chart has ...

Page 143: ...igned for Tektronix printers and improve print quality over application set halftone screens The Setscreen Off SCRENOFF PS utility file redefines some PostScript operators such as the setscreen setcolorscreen and sethalftone When downloaded to the printer this file prevents applications from overriding the Tektronix proprietary halftone screens Refer to Printer Utilities on page 91 for instruction...

Page 144: ...ication If you open the Print Setup dialog box again from within your application the page size selection may be blank The page size you just selected in the driver is still selected it is just not visible in the list 6 Print as usual Note If you open the Print Setup dialog box from within an application and the page size selection is blank the blank represents the page size last selected from the...

Page 145: ...th the Use Printer Setting option your images are printed with either a previously downloaded utility file or the default front panel menu selections When you print from a non supported driver your images are printed with either a previously downloaded utility file or the default front panel menu selections If the colors on your prints are not what you expected and your system administrator has di...

Page 146: ...note of the file s version date Windows 3 1 users In the File Manager check a printer description file s creation date Make a note of the file s version date Windows 95 users In the Windows Explorer check a printer description file s creation date Make a note of the file s version date 2 Check the Tektronix web site listed below to see if the printer description files you have are the most recent ...

Page 147: ... to this message 5 Press Menu this message appears The indicates the current selection disabled is the factory default 6 Scroll to On 7 Press Ok 8 Press until the front panel reads Ready After turning on the error handler resend the print job the printer produces an error page Note Windows 95 Windows 98 Microsoft Driver users The Windows error handler overrides the front panel error handler To use...

Page 148: ...e printer off then on Remove and re install the Main Charge Grid Turn the printer off then on Remove and re install the Transfer Kit Turn the printer off then on Remove and re install each of the Toner Cartridges Turn the printer off then on Replace the Main Charge Grid Turn the printer off then on Replace the Imaging Unit make sure that Imaging Unit is locked in place Turn the printer off then on...

Page 149: ...the printer off then on Slide out and re insert the paper feeder Turn the printer off then on Replace the Fuser Turn the printer off then on Error 63 Remove and re install the Imaging Unit Turn the printer off then on Replace the Imaging Unit Turn the printer off then on Error 70 71 and 72 Turn the printer off then on Error 73 Remove and re install the Imaging Unit Turn the printer off then on Rep...

Page 150: ...owser to access the printer From utility files Download one of the following files from the printer s CD ROM or diskettes Macintosh Use the Apple Printer Utility refer to page 95 for instructions PC Use utility files STARTPG PS enables NOSTRTPG PS disables refer to page 97 for downloading instructions From the printer s front panel 1 Press Menu the printer displays the following message 2 Scroll t...

Page 151: ...m printing performance and best toner economy leave the printer turned on overnight and during weekends To increase the timeout value 1 Press Menu on the front panel the following message appears 2 Scroll to the Configuration and press Menu the printer displays the following message 3 Scroll to Energy Star Timeout and press Menu the printer displays the following message 4 Scroll until the desired...

Page 152: ...on the front panel thus preventing users from changing front panel settings that may affect the prints of other users Users instead select printing features such as color corrections through their applications only In the protected mode users can still print the Consumables Page Configuration Page Startup Page and Demonstration Page The long utility files reset the front panel to display full menu...

Page 153: ...tion 1 Press Menu and scroll to Configuration 2 Press Menu and scroll to Startup Mode Scroll to On and press OK the printer displays the following 3 Press until Ready appears Macintosh users 1 From the printer s CD ROM run the Installer application Select Custom Install Select Printer Utilities From your computer s hard disk open the PhaserTools folder 2 From the PhaserTools folder double click Ap...

Page 154: ...ory Open the PHSR750 subdirectory 2 Select one of the following files SYSTART PS Enables automatic execution of the SysStart job NOSYSTRT PS Disables automatic execution of the SysStart job 3 Use one of the following methods to send to the printer the desired file PC users Use the DOS COPY command Windows 3 1 users In the File Manager use the Copy command Workstation users Send a file to the print...

Page 155: ...media Metric size a Printer Laser and Ink jet b Label Products Avery A4 and A5 sizes c Select the label size corresponding to Tektronix label media 5 For a Macintosh From the File drop down menu click Print In the Print dialog box General options for Paper Source select Multi Purpose Tray Click Print For a PC From the File drop down menu select Print click the Properties button From the Paper Sour...

Page 156: ...er number 006 7824 01 Regularly scheduled cleaning is not necessary for this printer However if your printer experiences frequent media jams clean these printer parts Paper pick rollers a Use a lint free cloth with 90 percent pure isopropyl alcohol Paper feed rollers b on the Lower Tray Assembly Use a lint free cloth with 90 percent pure isopropyl alcohol Duplex Unit Use a lint free cloth with 90 ...

Page 157: ... lower lever 180 degrees counterclockwise c Slide the Imaging Unit out of the printer and cover it to protect it from light exposure 3 Use a dry lint free cloth to wipe the sensor inside the slot 4 Re insert the Imaging Unit 5 Close the printer s front door and turn on the printer Cleaning other rollers When you clean any of the other rollers in the printer always use a lint free cloth Caution Do ...

Page 158: ...er The frequency of replacement varies depending on the complexity of the prints the percentage of coverage and the type of media Transparencies glossy coated paper and other specialty media results in shortened consumable life Color printing is based on four images one each of cyan magenta yellow and black per page side Coverage Examples a 5 percent color 20 percent page b 10 percent color 40 per...

Page 159: ... 5 000 pages Black 4 000 pages CMY 10 percent color 2 500 pages Black 2 000 pages CMY 20 percent color 1 250 pages Black 1 000 pages CMY High Capacity Toner Cartridges Cyan 016 1804 00 Magenta 016 1805 00 Yellow 016 1806 00 Black 016 1807 00 5 percent color 12 000 pages Black 10 000 pages CMY 10 percent color 6 000 pages Black 5 000 pages CMY 20 percent color 3 000 pages Black 2 500 pages CMY Fron...

Page 160: ...pages 20 percent color 15 000 images 80 percent page 3 750 color pages Front panel messages Imaging Unit replace Change the imaging unit soon Imaging Unit expired Change the imaging unit now Order numbers Average life percent of coverage 016 1839 00 110 volt 016 1840 00 220 volt 20 percent page 60 000 pages 40 percent page 30 000 pages 80 percent page 15 000 pages Front panel messages Fuser replac...

Page 161: ...life 016 1843 00 15 000 pages Standard mode 12 000 pages Enhanced mode 8 10 000 pages Special media usage Front panel messages Fuser Roll replace Change the fuser roll soon Stopped Fuser Roll replace Change the fuser roll now Order numbers Average life 016 1842 00 80 000 pages Front panel messages Transfer Kit replace Change the transfer kit now ...

Page 162: ...m the Help Pages menu in the front panel Usage Profile Report Provides in depth information on printer usage Supplies used Tray and media selections Printer interventions Analysis of usage rates For detailed information on the Usage Profile report refer to Printer Management on the printer s CD ROM or web site Print from the Help Pages menu in the front panel or set up automatic email notification...

Page 163: ... Cyan Hi Capacity Reorder 016 1803 00 220V Reorder 016 1661 00 HEX XXX HEX XXX HEX XXX HEX XXX HEX XXX Pages Remaining 500 5 coverage Standard Reorder 016 1804 00 Hi Capacity Reorder 016 1800 00 Magenta Pages Remaining 500 5 coverage Standard Reorder 016 1805 00 Yellow Hi Capacity Reorder 016 1801 00 Pages Remaining 500 5 coverage Standard Reorder 016 1806 00 Hi Capacity Reorder 016 1802 00 0 50 1...

Page 164: ...xceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limits applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministere des Com...

Page 165: ...technology equipment Class B EN61000 3 2 1995 IEC61000 3 2 Part 3 Limits Section 2 Limits for harmonic current emissions equipment input current 16A per phase EN61000 3 3 1994 IEC61000 3 3 Part 3 Limits Section 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current 16A EN55024 1997 Information technology equipment Immunity characteristics Li...

Page 166: ...instructions is neither dangerous for the consumer or the environment Voltage dips and interruptions EC61000 4 11 1994 95 percent voltage reduction 30 percent voltage reduction 95 percent voltage reduction 5 cycles 50Hz 25 cycles 50 Hz 250 cycles 50 Hz A A C Immunity Phenomena Basic Standard Test Specification Performance Level Criteria ...

Page 167: ... used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of ...

Page 168: ... we are a part of worldwide Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws regulations and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate Tektronix Incorporated is complying with government regulations by providing Material Safety Data Sheets for this pro...

Page 169: ...E Minor irritation to respiratory tract skin and eyes MEDICAL CONDITIONS AGGRAVATED BY EXPOSURE None known SECTION 4 FIRST AID MEASURES INHALATION Unlikely route of exposure In the event of exposure remove person to fresh air Seek medical attention if symptoms occur EYES If particles get into eye flush thoroughly with water Seek medical attention if symptoms occur SKIN Wash thoroughly with water S...

Page 170: ...CARCINOGENICITY Not listed by NTP or OSHA Black toner contains carbon black which has been classified by the International Agency for Research on Cancer IARC as a class 2B carcinogen possibly carcinogenic to humans However toners very similar to these have been tested in bacterial assays for mutagenicity Ames Test and were found to be not mutagenic SECTION 12 ECOLOGICAL INFORMATION No known impact...

Page 171: ...t relative humidity 78 degrees Fahrenheit 80 percent relative humidity 60 degrees Fahrenheit 80 percent relative humidity The best print quality is obtained within these limits 18 degrees to 25 5 degrees Celsius 64 degrees to 78 degrees Fahrenheit and 30 percent to 80 percent relative humidity Temperature Non operating 0 degrees Celsius to 40 degrees Celsius 32 degrees Fahrenheit to 104 degrees Fa...

Page 172: ...quirements Dimensions of standard unit without Lower Tray Assembly Height 464 mm 18 3 in Depth 501 mm 19 7 in Width 507 mm 20 in 782 mm 30 8 in with the output tray Dimensions of Lower Tray Assembly Height 249 mm 9 8 in Depth 405 mm 16 0 in Width 447 mm 17 6 in State Average power Continuous printing 380 W Idle 115 W Energy Star 45 W or under ...

Page 173: ...t 104 single sided print 103 Adobe Photoshop plug in 82 altitude operating range 171 Apple Printer Utility using 95 automatic tray switching 101 average life fuser 160 fuser roll 161 imaging unit 160 main charge grid 162 toner cartridges 159 transfer kit 161 C Calibrate Colors menu overview 106 selections 107 troubleshooting 122 Calibrate Margins menu duplex print 104 single sided print 103 Calibr...

Page 174: ...ng from the front panel 111 printing from a Macintosh 112 RGB 110 Color Connection web site 114 color density controlling 69 106 using the Color Density Samples card 69 106 Color Reference Page adjusting color density 106 printing and using 69 106 color problems with 140 controlling color density diagnosing 122 instructions 69 106 using the Color Density Samples card 69 106 D declaration of confor...

Page 175: ...102 Energy Star changing the timeout value 151 standby mode description 151 Environmental Specifications 171 error codes 148 error handler PostScript 147 error indicator troubleshooting 117 Ethernet problems troubleshooting 132 F Font Sampler Macintosh utility file 74 fonts downloading 72 Macintosh 73 printing a list of resident fonts 74 sampler printing 74 TrueType 72 FONTS PS PC utility file 74 ...

Page 176: ...erver accessing 68 115 downloading files from 94 fuser average life 160 ordering information 160 troubleshooting 118 fuser roll average life 161 ordering information 161 troubleshooting 118 G getting the best results 143 H halftone screens 143 Help Pages Supplies Page 163 help pages printer 115 hints Output Order 102 HSB Sampler Macintosh utility file 112 I Image Smoothing 75 using with PhaserPrin...

Page 177: ...ages 115 J job collating 76 job separation pages 77 L labels printing on wrong side 155 laser paper avoiding media jams 133 LocalTalk problems 132 low resolution images adjusting for 75 M Macintosh utility files 95 CMYK Sampler 112 Font Sampler 74 112 HSB Sampler 112 Menu Long 152 Menu Short 152 No Sys Start Job 153 RGB Sampler 112 Set Sys Start Job 153 Setscreen Patch 143 main charge grid average...

Page 178: ...t Macintosh utility file 152 MENULONG PS PC utility file 152 MENUSHRT PS PC utility file 152 MSDS toner 169 multiple copies collating 76 N network printing 145 No Sys Start Job Macintosh utility file 153 NOSYSTRT PS PC utility file 154 O online color resource 66 online services 68 115 operating range temperature and humidity 171 ordering information 9 Output Order 101 P PANTONE Colors installing p...

Page 179: ... Management Software brief description 114 PhaserLink Software description 67 PhaserPrint plug in compatibility requirements 82 for Photoshop 82 installing for Macintosh 82 installing for Windows 83 selecting options 85 starting the plug in 84 Photoshop plug in 82 Plug in Adobe Photoshop using 82 PostScript error handler 147 printing errors 146 power consumption specifications 172 power indicator ...

Page 180: ...inter dimensions 172 printer front panel menus 152 printing on a network recommendations 145 printing PANTONE Colors 143 problems with color 140 Q Quick Collate option overview 76 using with the 1st Page Preview option 76 R regulatory standards 164 RGB Sampler Macintosh utility file 112 S scaling images using PhaserPrint 89 selecting page sizes in Windows applications 144 separation pages 77 serve...

Page 181: ... 163 using the information 163 supplies ordering information 9 symptoms and solutions adjusting color density 106 color calibration page 106 Sys Start Job enable or disable 153 SYSTART PS PC utility file 154 T TekSMART Knowledge Base 67 115 Tektronix Color Printer Information Server 94 FTP server downloading files from 94 web site 114 Tektronix web site 67 temperature and humidity operating range ...

Page 182: ...ges 134 dark vertical line 126 Error 118 fine line detail missing 123 fingerprints 125 frequent paper picking errors 133 labels printing on wrong side 155 light spots 125 light vertical line 123 media jams 133 off set images 134 printer doesn t appear in the Chooser 132 repeating light spot 122 startup page prints when disabled 146 streaks or spots 130 TrueType fonts 72 U utility files Macintosh u...

Page 183: ... Combined User and Troubleshooting Manuals 183 problems with printer fonts 145 problems with setting page sizes 144 Windows 95 driver problems with printer fonts 145 World Wide Web downloading files from 93 ...

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