58
SAS UG 202205-01
Return Policy
DAMAGED MERCHANDISE
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15)
days of receiving merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE IS NOTED ON THE
DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, TECHNIMOUNT will file a freight claim with
the appropriate carrier for damages incurred. Claim will be limited in amount to the actual replacement cost. In the
event that this information is not received by TECHNIMOUNT within the fifteen (15) day period following the delivery
of the merchandise, or the damage was not noted on the delivery receipt at the time of receipt, the customer will be
responsible for payment of the original invoice in full.
Note: Claims for any short or broken shipment must be made within thirty (30) days of invoice.
CLAIM PROCESS
Please follow the claim procedure below to return a defective product:
Contact our Customer Service at + 1 581-700-6613 or at
.
Fill in the RMA form online at
https://www.technimount.com/service-support/service-support-overview/
REQUIRED INFORMATION
▪
Serial number
▪
Invoice number
▪
Identification of the issue
▪
Upload the pictures of the issue
▪
Submit the form
A confirmation of the receipt of the claim will be sent to you within 2 business days. If you have not received a
confirmation Email by then, please contact
.
TECHNIMOUNT’s customer service department is responsible for approving any merchandise return and will provide
a Return Merchandise Authorization (RMA) number to be printed on any returned merchandise. TECHNIMOUNT
reserves the right to charge shipping and restocking fees on returned items. SPECIAL, MODIFIED, OR DISCONTINUED
ITEMS NOT SUBJECT TO RETURN.
FINDINGS AND CONCLUSION
▪
If following an investigation, we find that our product is defective, TECHNIMOUNT will take corrective actions and
close the claim
▪
If following an investigation, we find that our product is NOT defective (misuse or abuse of the product) the pro
-
duct will not be covered by the warranty. Details of our findings and conclusions will be provided to you.
QUESTIONS ABOUT OUR POLICY
If you have any questions regarding our return policy, please contact our Customer Service department at
.