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T a l k S w i t c h U s e r G u i d e
For Ring Groups, there are 3 different Call Cascade options. For each of these options,
you can control how and where you want the incoming call handled with up to 3
‘cascade’ destinations available. You can set up the Call Cascade sequences for both
Modes (the scheduling for these modes are set up on the Modes tab).
1.
Busy at extension — routing options when all the extensions in the Ring Group
are busy:
Cascade options include forwarding calls to a Local Extension, Remote Extension,
Extension Ring Group, built in Voicemail, Announcement, Auto Attendant, play
busy tone, queue caller or hang up.
2.
No answer at ext. — routing options when all the extensions in the Ring Group do
not answer after a specified number of rings:
Cascade options include forwarding calls to a Local Extension, Remote Extension,
Extension Ring Group, Voicemail, Announcement, Auto Attendant, keep ringing or
hang up.
3.
Answer at ext. — routing options when any of the extensions in the Ring Group
‘rejects’ a screened call:
