9 4
T a l k S w i t c h U s e r G u i d e
If you dial an extension and it is busy or not answered, you can still complete the
transfer so that the caller will be directed according to that extensions’ Call Cascade
settings.
If you tend to handle many calls, you may want to complete or cancel a transfer without
hanging up. Flash ‘4’ will complete the transfer and then provide internal dialtone while
flash ‘5’ will cancel the transfer and connect you back to the caller.
From a Local Extension to any outside telephone number:
To initiate an Unscreened Transfer — put the caller on hold, select a Line Hunt
Group (dial 80 for Same Line Connect), then dial the outside telephone number then
press ‘flash’ ‘4’ to complete the transfer. You cannot simply hang up to complete the
transfer otherwise the calls will be disconnected.
If the person at the receiving extension does not wish to take the call, you can press
‘flash’ ‘5’ to return to the caller.
If you have the 3-Way Calling/Conference or Centrex Transfer feature enabled on the
current line, you can select the Same Line Connect (80) to make use of these features.
Everything proceeds as above on the same line the call came in on.
4.2.5
Call Park — Parking and retrieving callers
Call Park is a useful feature for placing a call on hold and then being able to retrieve it
from any other Local Extension. TalkSwitch has 10 Park Orbits in all models.
4.2.5.1 Parking a caller
To place a caller in a Park Orbit, press ‘flash’ then
and choose a Park Orbit (500 to
509). You will hear a confirmation after parking the caller that indicates the caller has
been parked successfully. If the Park Orbit is already occupied, you will hear “I’m
sorry, that extension is unavailable at this time.” then dialtone. Once again press
and choose a new Park Orbit.
4.2.5.2 Parking a caller using Auto Park
To place a caller in the next available Park Orbit, press ‘flash’ then 510. You will hear a
confirmation that indicates the caller has been parked successfully and into which
Park Orbit.
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