U s i n g T a l k S w i t c h
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4.3.2
Transferring calls from a Remote Extension
Remote Extension Call Transfer is a new feature introduced in version 2.39 of the
TalkSwitch firmware. Calls forwarded to a Remote Extension (not using Centrex or 3-
Way Calling services) can be transferred to any local or remote extension, ring group or
voice mailbox. This feature also applies to VoIP Extensions 250-299.
Transferring calls:
Calls can be placed on hold at a Remote Extension by dialing
anytime
during a conversation. You will then hear dialtone as you would hear at a Local
Extension. At that time, you can perform any of the following actions:
1.
Press
again to retrieve the call placed on hold.
2.
Dial any Local Extension, Remote Extension or Ring Group.
3.
Dial
and mailbox to transfer a caller to a voice mailbox.
If the system is configured in the TalkSwitch software in the Troubleshooting 2 tab
to perform blind transfers only, then the system will then play the prompt “Call
Transferred. Goodbye.” and hang up after the extension or mailbox is dialed.
If the system is configured in the Troubleshooting 2 tab to allow screening of calls,
then you need to dial
4 to complete a transfer or
5 to cancel the
transfer and return to the caller.
4.3.3
Screening options for forwarded calls
The screening options for Call Forwarding are configured in the TalkSwitch software
using the Call Cascade’s ‘Answer at ext.’ options available in the ‘Remote Extension’ tab.
See section 2.3.3.5
Forwarding calls with screening:
When ‘play accept/reject prompt’ is configured in the ‘Answer at ext.’ Call Cascade
option, TalkSwitch plays a pre-recorded prompt to the caller asking them to hold,
and then dials your call forwarding telephone number. When you answer the
forwarded call, TalkSwitch plays a pre-recorded prompt to you that identifies the
call as having been forwarded (“This is Call Forward”). You then have the choice
of accepting the forwarded call by pressing
on your telephone keypad or,
re-routing the call to its call screening Call Cascade options by pressing
or
hanging up.
When ‘play caller’s name first’ is configured in the ‘Answer at ext.’ Call Cascade
option, TalkSwitch plays a pre-recorded prompt to the caller asking them to record
their name at the sound of the tone. TalkSwitch then asks the caller to hold and
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