9 6
T a l k S w i t c h U s e r G u i d e
“The extension you have reached is currently busy. If you wish to continue holding,
please remain on the line. To leave a voicemail message, press 1.”
If the call was transferred from another extension and the extension has no voice
mailbox and there is no Auto Attendant on this line with a main menu to return to:
“The extension you have reached is currently busy. If you wish to continue holding,
please remain on the line.”
While the caller is on hold at your extension, you will hear a ‘Call Waiting’ beep every
75 seconds. If you want to rotate through queued callers, dial ‘flash’ then ‘7’. The caller
you are speaking to will be placed on hold, and the first caller in the queue will be
retrieved. If you have multiple callers queued up, pressing ‘flash’ then ‘7’ will retrieve
callers on a first in/first out basis.
If Call Waiting is enabled for the busy action of a Local Extension, they will hear
ringing (or music if enabled) while the Local Extension will hear a ‘Call Waiting’ beep
and receive Caller ID for the new call. To connect to the new caller, press ‘flash’ 7. To
have the caller fall through to the next level of the cascade, simply ignore the beep.
4.2.6.2 Queuing callers to an Extension Ring Group
If you want to queue callers for a Ring Group, you can configure this action using an
Auto Attendant. This feature is sometimes referred to as Automatic Call Distribution.
Example: Configure Auto Attendant 1 so that if callers press ‘5’ they will be queued to
ring group 301 for technical support. Now when a caller presses ‘5’ for tech support,
they will immediately enter the queue. Every 60 seconds the caller will hear the
following prompt: “Your call is important to us; please remain on the line. To return to
the previous menu, press star.” Extensions that are part of the ring group and are
available will start ringing within 10 seconds of hanging up the phone from a previous
call. The delay gives you time to make a new call or activate ‘Do not Disturb’ as a log
out option. After your extension rings 5 times, it will ring once every 16 seconds.
When picked up, you have the option to take the queued call or make a new call.
4.2.7
Using the TalkSwitch Call Waiting feature
The Call Waiting feature can be activated as a 'busy' option for the Call Cascade routing
for any local extension. When activated, and the extension dialed is in use, the caller
will hear ringing or music depending on the music-on-hold settings. The person at the
extension will hear the following:
1.
If the phone supports Call Waiting Caller ID (Type II signaling), then you will
hear a beep followed by a short blip then depending on your phone, you may
hear something similar to a modem noise. This is normal. During this
