TM9456 Dual-Radio Installation and Programming Guide Programming a Dual-Radio System
43
© Tait Limited
July 2016
3.8
Troubleshooting
If reporting the configuration shows only two devices when three are
expected, or the Select Device(s) dialog does not appear when reading or
programming the radio system:
■
Make sure all cables are connected correctly, and securely.
■
Make sure power is applied to both radio bodies.
■
One or more devices may not have the correct system configuration
table of Network IDs. Re-download the table to all devices in the
system. See
“Downloading Network IDs” on page 19
.
If a “Duplicate MAC Address” message appears on the radio display, you
must uninstall the radio to a single-head single-body system and use the
Device Configuration > Advanced option in the download to change the
Network IDs. For more information, see
.
If an “incorrect band” message appears when attempting to program a radio
body, the band of the selected device to program is different to the band
selected in the programming application. Either change the
Band
field on
the Specifications form, or select the matching radio body in the Select
Device(s) dialog.
If an “unlicensed feature” message appears in the programming
application, or the LEDs on one or both radio bodies flash on and off when
powering up the system, optional features (for example, Multi-Body
Support) may not be enabled. For more information, see
