Tadpole VIPER, User Manual

Page: 34 / 210

Customer service and support
If the information presented in this guide does not meet
your needs, or you have questions, you may contact
Tadpole's Customer Service and Support staff using the
contact information found on page ii.
Before you call, have the serial number for your VIPER nearby.
This number appears on the bottom of the VIPER.
If you received an error message, it will also help if you
write down the following information:
1. The exact description of the problem.
2. The task you were performing when you encountered the problem.
3. The command you typed when the error occurred. You may
want to check the command line to make sure you did not
make a mistake.
4. The directory you were in. You can use "
pwd
" to obtain this
information.
5. The account you were using. You can use "
whoami
" to
obtain this information.
6. Version of the operating system you are using. You can use
uname -a
or
more /etc/release
to obtain this
information. See the section on Troubleshooting for more
information about these commands.
Overview
Customer service and support
8 VIPER Product Family User’s Guide