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Station Telephony Features

68

FlexSet-IP 280S User Guide

Boss Groups: Call Forwarding

Boss Groups: Call Forwarding

Calls arriving at your Boss Group can be forwarded, according to certain criteria, to ring at various destinations.
Calls incoming from an external source only can be forwarded using

[All-E]

,

[Busy-E]

,

[NoAn-E]

, and

[Time-E]

. Additionally, calls from

Internal and External sources can be forwarded to different destinations, as described on

Possible destinations are operator, station/group, external number via public and private speed call library, DVMS pre-
recorded message, UNA/central bell, group call, or network number (and the Boss Group itself for external calls).
Boss Group Call Forwarding options are accessed by selecting

[BG:Fwd]

from idle state.

[All]

or

[All-E]

Forward All

. Forwards your incoming Boss Group calls to another destination. The destination can call back

or return calls to your group, and outgoing calls can still be placed from within the group.

[Busy]

or

[Busy-E]

Forward Busy

. Forwards your incoming Boss Group calls to another destination when your Boss Group

lines are all busy.

[NoAns]

or

[NoAn-E]

Forward No Answer

. Forwards your incoming Boss Group calls to another destination when none of your

Boss Group lines are being answered.

[Time]

or

[Time-E]

Forward Timed

. Forwards your incoming Boss Group calls to another destination during specific, system-

defined time periods. See table on

Page 1

10:50

26 May 2007 Company xyz

user name

station number

→

aRmSts

[BG:Fwd]

aFwd

Charge

St.Set

Page 2

Boss Group: Call Forward

E=External

↓

All

All-E

•

Busy

Busy-E

•

NoAns

«
...
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78
79
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Summary of Contents for FlexSet-IP 280S

Page 1: ...FlexSet IP 280S User Guide FlexSet Version 3 Coral Version15 5 Creating a new world of IPportunities ...

Page 2: ...e or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s pr...

Page 3: ...s 2 Related Documentation 3 FlexSet Overview 4 Front View 4 Bottom Side and Rear View 5 PC Connection 6 Component Descriptions 7 Handset Hook and Telephone Number 9 Desk Elevation at 28º 10 Desk Elevation at 60º 11 Wall Mounting 12 Using the Display Panel 13 Using the Fixed and Navigator Keys 14 ...

Page 4: ... Telephony Features 16 Using the System Defined Fixed Keys 17 Second Party Speaker Status 18 Using the Speakerphone or Headset 19 Volume Adjustment 24 Ring Adjustment 25 Making Calls 27 Making Internal Calls 28 Making External Calls 36 Receiving and Answering Calls 43 During Idle 45 Return Calls 50 ...

Page 5: ...54 ACD and UCD Hunt Groups 56 Activation Code 60 Auto Set Relocate 61 Auto Set Relocate Permanent 62 Auto Set Relocate Temporary 63 Boss Groups 64 Boss Groups Using 65 Boss Groups Privacy 66 Boss Groups Exclusive Hold 67 Boss Groups Call Forwarding 68 Call Forwarding Follow Me 70 Call Log 74 Call Pickup 77 ...

Page 6: ...ode 83 Canned Messages 84 Conference Multi Party Calls 86 Conference Calls Meet Me 87 Conference Calls Conference Multi Party Lock 88 Conference Calls Conference View Release 89 COS Switchover 90 Directory 91 Divert Call 97 Do Not Disturb DND 98 ELA Extension Line Appearance 100 ELA Group Line Keys Programming 101 ELA Groups Using 103 ...

Page 7: ...tion 117 Group Calls Temporary Conference Activation 118 Group Calls Joining 119 Group Calls Adding Participants when not part of the Call 120 Group Calls Adding Participants by Group Operator 121 Group Calls Submitting Request to Speak 122 Group Calls Controlling Permission to Speak 123 Group Calls Forced Release of a Participant 124 Group Calls Forced Release of an Entire Group Call 125 Headset ...

Page 8: ...l Remote System Services IRSS Freedom 130 Malicious Call Trace 137 Messages Options 138 Mute Microphone 141 Page Queue 142 Paging Announcing Public Address 146 Paging Voice Paging 147 Paging Zone Page 149 Park 150 Phone Lock 152 Programming Feature Keys 153 Programming Button Labeling 160 Recording a Call 163 ...

Page 9: ...om Status 169 Series Call 171 Silent Monitoring 172 Speed Dialing Private Library 175 Speed Dialing Using Private and Public Libraries 179 Touch Tone Dialing DTMF for Other Common Carriers OCC 180 Transfer Xfer 181 Transfer Broker Consultation 3 Way Conference Call 185 Wakeup 189 Whisper Paging 191 ...

Page 10: ...ions 193 Call Forward 196 Canned Messages 198 Malicious Call Trace 201 Room Status 202 WakeUp 204 Call Charge 206 Station Setup Features 208 System Features 211 Trunk Setup Features 217 Setup 222 Overview 222 Coral Telephony Features 223 User Definitions Menu 229 System Definitions Menu 234 ...

Page 11: ... FlexSet IP 280S User Guide Appendix A Glossary 329 Appendix B Tones 334 Appendix C LED Indications Programmable Keys 337 Appendix D ISDN Cause Numbers 338 Appendix E Troubleshooting 344 Index Soft Keys and Feature Codes 346 ...

Page 12: ...soft keys is a fully functional keyset that meets all your telephony and office needs It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral Many of the feature options which have been assigned during initial installation are provided on an extension station basis Feature allocation may also be redefined to sui...

Page 13: ...Selection DSS user programmable keys See page 17 for a complete listing Press St Rm and enter the station room number or scroll through the list using The scroll icon indicates that the following soft keys when available can be used to scroll through lists Next Prev FastUp FastDn PortUp PortDn You can also use the and buttons to scroll through lists See Ring Adjustment Text in italics refers you t...

Page 14: ...tion Related Documentation Attendant Console User Guide FlexSet 280 280D 280D Z 120 120D and 120L User Guide Program Interface and Database Reference Manual Version 15 5 Terminal Equipment FlexSet Installation Manual Coral Voice over IP VoIP Installation Manual ...

Page 15: ...4 fixed keys Removable Faceplate Dial pad key pad Handset Loudspeaker voice announcer electronic ringer 22 user programmable keys with LED indicators for dial number or telephony features Display panel 3 lines 40 characters each Navigator keys 4 system defined fixed keys identical function to all keysets in the system programmable Microphone ...

Page 16: ...tom Side and Rear View Bottom Side and Rear View Rear view Bottom view RJ 45 jack to PC or next FlexSet IP 280S RJ 45 jack to LAN or previous FlexSet IP 280S Left side view DC Power Supply 24 to 36 VDC 1 Handset Connection 2 Headset Connection LAN PC ...

Page 17: ...FlexSet Overview 6 FlexSet IP 280S User Guide PC Connection PC Connection LAN PC FlexSet IP 280S External power supply ...

Page 18: ...e Using the Display Panel on page 13 Handset Works as typical phone handset Headset Non manufacturer headset purchased by customer see page 18 page 23 and page 224 Hook Switch On hook or off hook for handset Handset Latch Used to catch the handset when wall mounted or for elevated 60 or higher desktop mounts Loudspeaker Output sound device used in hands free operation paging and ringing Microphone...

Page 19: ...ivated See Programming Feature Keys on page 153 System defined Keys Four system wide programmed keys market dependent for basic features SPKR LOOP used as LINE key Xfer and Hold see page 17 Fixed keys and see Using the Fixed and Navigator Keys on page 14 Navigator Keys and Up down right left arrows used to move from one option to another on the display Used for selecting without choosing or activa...

Page 20: ...FlexSet Overview 9 FlexSet IP 280S User Guide Handset Hook and Telephone Number Handset Hook and Telephone Number Place Telephone Number here plastic cover Handset Off Hook Removable Handset On Hook ...

Page 21: ...0 FlexSet IP 280S User Guide Desk Elevation at 28º Desk Elevation at 28º NOTE For full instructions regarding desk elevation refer to the Coral Terminal Equipment Installation Manual Desktop Elevation Bracket 12 O 28 O O ...

Page 22: ...80S User Guide Desk Elevation at 60º Desk Elevation at 60º NOTE For full instructions regarding desk elevation refer to the Coral Terminal Equipment Installation Manual Desktop Elevation Stand FlexSet Line cord entry 44 O 60 O O Desk ...

Page 23: ... IP 280S User Guide Wall Mounting Wall Mounting The FlexSet can be wall mounted when required NOTE For full instructions regarding wall mounting your phone refer to the Coral Terminal Equipment Installation Manual WALL WALL MOUNT ...

Page 24: ...lly change to relay pertinent information about telephony states and operations and the calling party s information Five soft keys located immediately below the display screen act as triggers for any currently displayedFlexSet function or option All of the information on the display panel 3rd line continually changes to reflect options related to the current state of the FlexSet In this manner no ...

Page 25: ...ides access to all theFlexSet functions availabe during idle via the Features menu and provides access to the other Main Menu options see page 45 NOTE In order for the Main Menu options to appear on the display panel you must press and hold the OK button for at least three seconds Moves the cursor left and right or goes to the next or previous menu or list when the cursor is at the end of a line U...

Page 26: ...the navigator keys Pressing on the respective arrow moves the location of the cursor to the next function To activate the required function press Use or Esc to bring theFlexSet display to the beginning of the soft key options When the Esc soft key does not appear on the display panel press the left key instead to return to the previous soft key options Press up down keys and to scroll through line...

Page 27: ...isplayed next to DND DND OFF DND ON NOTE Figures depicting the various display panel 5 soft key options appear throughout this guide Where a list menu or sub menu continues through several lines these are indicated as Page 1 Page 2 etc The location of the soft key options that appear in the figures in this guide may differ from their actual locations on your FlexSet Several telephony features are ...

Page 28: ...vate a feature by pressing the Transfer key When using Transfer a special distinctive dial tone is heard enabling you to either transfer the call or activate a feature Transfer puts the second party on Hold and provides one of the following music ring back tone busy tone or no sound at all as defined system wide see Transfer Xfer on page 181 LOOP The LOOP key is used for making and receiving calls...

Page 29: ...ng a call Therefore when advised that the second party s keyset FlexSet DKT T207M or T208M is in Speakerphone mode you can choose to refrain from publicizing private information Detection of your party s activated loudspeaker A speaker tone is heard and the SPKR ON message flashes on the second line of the display when you answer a call initiated with an activated loudspeaker when the called party...

Page 30: ...s on the cradle and SPKR flashes you can speak hands free by pressing the flashing SPKR key or by using one of the methods described in Making Calls on page 27 Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will go off Switchover from handset to speakerphone When you are using the ha...

Page 31: ... display With handset on cradle If the phone rings and SPKR flashes you can speak hands free by pressing the flashing SPKR key The key LED will now be steadily lit Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will remain lit Switchover from handset to speakerphone When you are usin...

Page 32: ...nnect release switch you can answer and disconnect calls by pressing SPKR When the key LED is lit You are connected Pressing the lit key will disconnect the call Disconnecting calls Press the lit SPKR key NOTES See your system administrator to program SPKR to operate as an On Off switch When the phone is set for Zip Tone mode see page 234 the ring sounds at the headset only rather than through the...

Page 33: ...stomer Volume buttons Ring and Message waiting lamp 5 soft keys 4 fixed keys Removable Faceplate Dial pad key pad 22 user programmable keys with LED indicators for dial number or telephony features Display panel 3 lines 40 characters each Navigator keys 4 system defined fixed keys identical function to all keysets in the system programmable Microphone ...

Page 34: ...able only with headsets that do not use auxiliary equipment such as splitters volume amplifiers external headset handset switches See your system administrator for the programmable button assigned for this feature The corresponding button should be programmed to perform the required function Operation If a key is preprogrammed with a feature having ON OFF states e g Do Not Disturb the system will ...

Page 35: ...ependently influenced by volume buttons as follows Speaker When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted This can also be done from idle Speakerphone When conversing hands free the built in sensitive microphone is used to amplify your voice The system operates in such a way that the two connecting parties i e you and the ...

Page 36: ...n be adjusted Volume change by pressing the volume buttons Ring volume ranges from 0 to 15 Intrnl Internal enables you to change the ring tone default or custom set and record your own voice ring tone for calls originating from an internal source To change the current ring tone for internal calls press Deflt or Custom and then press Apply To record your own voice ring tone for internal calls press...

Page 37: ... handset press Start and then start recording up to 16 seconds your ring tone When you are finished press Stop and then Save the New ring will be updated after RESTART message appears on the top line indicating that your custom ring is being saved in your FlexSet IP s memory NOTE Recording a new ring tone deletes the previous custom ring tone if any from your FlexSet IP s memory To listen to your ...

Page 38: ...g only or LINE key and after hearing a dial tone begin dialing NOTE If you receive error messages when attempting to connect refer to Appendix E Troubleshooting on page 250 at the end of this document The options available in each of the selected FlexSet states are described on the following pages Internal Calls Upon Hearing Ringback Tone page 28 Upon Hearing Reorder Tone page 30 Upon Hearing Busy...

Page 39: ...iting lamp at the called party s station indicating that a message was left and it leaves a simple message such as CALL SUSAN on the destination station s keyset display See Messages Options on page 138 Msg Wt Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group See Leaving a message indication at a busy or non answering s...

Page 40: ...he called party will not hear you When this feature is activated by the Mute on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 141 Number Number is used to briefly display the caller s dial number instead of the name ...

Page 41: ...ot Disturb is overridden your side of the conversation is muted and the called party will not hear anything When this feature is activated by the Mute on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone See Mute Microphone on page 141 Msg Leave Mess...

Page 42: ...tion on page 139 CampOn Camp On also known as Call Back Use this feature to have the system automatically call you back when the busy destination station is available See Calls Waiting Receiving on page 79 Brk In Break In enables an authorized user to break into an established two party call Both conversing parties will hear the Break In warning tone Your voice will be heard after the warning tone...

Page 43: ...toring handset headset and speakerphone When this feature is activated by the Mute on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone See Mute Microphone on page 141 S Mon2 2 Way Silent Monitoring is used to monitor both sides of a 2 way conversati...

Page 44: ...ee Transfer Xfer on page 181 Hold Hold places the active call on hold See Hold on page 129 Mute Mute can be activated during a conversation to mute your side of the conversation handset headset and speaker phone When this feature is activated by the Mute on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headse...

Page 45: ...into Exclusive Hold mode This ensures that a call placed on hold can be retrieved only at your station If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group or ELA Group DND WP Do Not Disturb Whisper Page is used to enable or block your FlexSet from receiving a message whispered by another station When this feature is activated a bullet appears...

Page 46: ... The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see page 141 FrcRls Forced Release enables an authorized user to end the conversation and release two ports actively connected to each other Dest Destination is used to converse in private with the 3rd party The called party is put on hold Press again fo...

Page 47: ...thout waiting for inter digit time out In certain systems the cost or number of meter units of the call are displayed after an external call terminates This appears for a short while or until another call is made or received in the format defined for your system Some systems may be programmed with a limit to the duration of outgoing externals calls Once the limit is reached the call will be automa...

Page 48: ...OOK BY NORMAL CLEAR The called party has hung up on hook idle CO DISC CALL REJECTED The call cannot be completed because the called party does not allow it CO DISC CAUSE ISDN protocols define error messages with codes indicating the cause of failed connections See Appendix D ISDN Cause Numbers on page 244 Message Definition ...

Page 49: ...he call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the Mute on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 141 AutRdl Auto Redial is us...

Page 50: ... order to notify the system when dialing out has been completed In response the system sends your call immediately towards the destination without waiting inter digit time out OCC OCC is used for users connected with pulse trunks and or for when your FlexSet is defined with Auto Transfer This feature enables you to send touch tone dialing DTMF tones over non DTMF trunks or stations for application...

Page 51: ...et display See Messages Options on page 138 CampOn Camp On also known as Call Back Used only when dialing network destinations and not external destinations When the network station is busy you may request that the system automatically call you back when the required destination number is available See Calls Waiting Receiving on page 79 AutRdl Auto Redial is used to have the system automatically r...

Page 52: ...age 181 AutRdl Auto Redial is used for outgoing calls only Use Auto Redial to have the system automatically redial the unanswered destination Further redial options are available after activation See Redial on page 164 Hold Hold places the active call on hold See Hold on page 129 Mute Mute can be activated during a conversation to mute your side of the conversation handset headset and speakerphone...

Page 53: ...e name OCC OCC is used for users connected with pulse trunks and or when your FlexSet is defined with Auto Transfer This feature enables you to send touch tone dialing DTMF tones over non DTMF trunks and stations6 for applications or services such as Voice Mail requiring DTMF tones See Touch Tone Dialing DTMF for Other Common Carriers OCC on page 180 Series Series is used to mark an external call ...

Page 54: ... appears on the top line instead DND Do Not Disturb is used to send a reorder busy tone to the incoming call thus avoiding answering the call Once DND is activated all incoming calls will receive reorder tones See Do Not Disturb DND on page 98 Mute Mute can be activated during ringing before answering so that when the call is answered your side of the conversation is muted and the caller will not ...

Page 55: ...hen your FlexSet is ringing and select the destination See Call Forwarding Follow Me on page 70 Number Number is used to briefly display the caller s dial number instead of the name CallWt Calls Waiting is used to view the number of calls waiting for you including this incoming call Tip See Divert Call on page 97 Divert is used to divert an incoming call to another system station group or Library ...

Page 56: ... Tip Features and their locations in the idle state may be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed 10 50 26 May 2007 Company xyz user name station nu...

Page 57: ...ue call A Page Queue call can be picked up from any system station See Page Queue on page 142 Hold Hold retrieves a call from hold See Hold on page 129 Remind Reminder is used to set review or cancel reminders which will ring your FlexSet at a designated time More than one reminder can be programmed See Reminder on page 168 Pickup Call Pickup enables you to pickup another ringing station in your s...

Page 58: ...ant for Attendant Console only Press aWake to access the attendant wakeup options See WakeUp on page 204 CnfIns Conference Inspect allows you to release a conference participant from an ongoing conference You may also view the participant list See Conference Calls Conference View Release on page 89 GpCall Group Calls is used to activate Group Call Conference features See Group Calls on page 114 Ac...

Page 59: ...ant Room Status feature to toggle the room status definition or canned message of any station on or off See Room Status on page 202 or Canned Messages on page 198 BG Fwd Boss Group Call Forward enables you to define the conditions under which incoming calls to your Boss Group are forwarded to another destination See Boss Groups Call Forwarding on page 68 aFwd Attendant Call Forward is relevant for...

Page 60: ...Attendant Console only Trunk Setup allows the attendant to define trunks for specific feature activation See Trunk Setup Features on page 217 System System Setup is relevant for Attendant Console only System features time public library etc can be edited from this menu See System Features on page 211 ...

Page 61: ...ions To help you identify the type of return call that is pending accompanying detailed messages are also shown on the console display Use the following guide to navigate through this topic Attendant Intercepted Calls page 51 Attendant Message Waiting Delivery page 140 Attendant Ports Without Disconnect Supervision page 52 Attendant WakeUp Fail page 204 Hold Return page 129 Message Delivery page 1...

Page 62: ... The destination is not recognized by the system Passcode Fail Illegal Account Code VFAC number is not recognized by the system Answering Intercept 1 Answer the call The intercepted caller number and its COS number are displayed on the first line of the display The second system line displays a written fail message and the dialed number feature code or outgoing destination number 2 Ask the caller ...

Page 63: ...m time to time to control the connection Your phone rings Connected parties hear break in warning tone Answering return calls PWDS 1 Answer the call 2 The connected parties hear break in warning tone 3 Listen for conversation 4 If the conversation has ended press FrcRls Forced Release Otherwise press SPKR to continue the call for another period of time PWDS CALL your party 1 PWDS party 2 DND Mute ...

Page 64: ...ny required destination number For example you may want to program a CALL FWD SUSAN key that automatically forwards all your calls to Susan see page 153 for instructions on how to program a feature key This section is organized alphabetically on a feature by feature basis Use of this guide is straightforward with each feature listed separately However certain features have various user options In ...

Page 65: ... your system definition up to 16 digits are available for account numbers Only one account number entry is allowed for a single call Any additional number show the message ALREADY SET Should you dial a wrong account number when VFAC is installed in your system the error message PASSCODE FAIL appears Select AcctCd and enter the Account Code Page 1 10 50 26 May 2007 Company xyz user name station num...

Page 66: ... Activating from idle 1 Select AcctCd 2 Enter the relevant account number or press the outside line key 3 Enter the external line access code 4 Dial the external number 5 Continue with the call Forced Account Code In some cases as defined by Class of Service dialing must begin with a Forced Account code before the called number can be dialed When Forced Account code is required the distinctive dia...

Page 67: ... of agents Agents can log in or out of the group When all lines are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined telephone number Calls incoming to an ACD UCD group are answered by free agents according to system wide defined rules The most commonly used rule by an ACD is for the longest waiting call to be answered by the agent ...

Page 68: ...n logged into at least one ACD Group You may load a different ID number while logged in which will override the previous ID 1 Press LoadID Your current ID number appears on the display 2 Enter your ID number at the prompt 4 digits 3 Listen for the confirmation tone LogI O Log In Out enables you to join or leave an ACD Group You may belong to more than one group simultaneously To join an ACD group ...

Page 69: ...up then the first group you logged into previous page is defined as primary by system RlsRsm Release Resume Press RlsRsm to temporarily leave all the ACD UCD groups of which you are a member Press again to rejoin your group s When released a bullet appears next to RlsRsm The top line will show RELEASED ALL when you leave your group s and RESUMED ALL when you rejoin You will be automatically releas...

Page 70: ...propriate 4 digit code number 3 Listen for the confirmation tone ACDBsy Busy ACD Group an Attendant feature enables the attendant to define the maximum number of calls that can be placed in a waiting queue for any ACD group Once this number is reached additional calls arriving at the ACD group will hear the busy tone 1 Press ACDBsy 2 Dial an ACD group number or press the buttons to scroll between ...

Page 71: ...de 11 1 or 1 as required when programming features The following symbol in this manual indicates an activation code 9 See your system manager as to which activation code is used in your system The activation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key ...

Page 72: ...cate feature enabled Before activating this feature contact your system administrator to determine what your Auto Set Relocate setting is If you are defined as permanent you will not be able to use temporary unless redefined by your system administrator and vice versa NOTE When invoking the Auto Set Relocate feature incorrect information may be sent to the local Emergency or E911 Center Before act...

Page 73: ...source and destination phones see figure below should be FlexSets The Auto Set Relocate is activated at the destination station The phone swap holds until a reverse swap is performed Activating from the Destination new location 1 Select Setup MoveSt or AcdUcd MoveSt 2 Dial your source station number 3 Enter your source passcode 4 digits 4 Dial the activation code 9 5 The station now initializes wi...

Page 74: ...he destination phone and vice versa The Auto Set Relocate is activated at the destination station The temporary phone swap is automatically reversed at midnight Reactivating Auto Set Relocate at the already swapped destination station causes Automatic cancellation of the first relocation Exchange of the new third user s phone profile with the destination phone profile Activating from the Destinati...

Page 75: ...ng delay after time out When set to ring at a specific station the call can be either transferred to any group member or picked up by any group member when the original group member is not in exclusive hold Any group member can join a conversation for 1A2 or 3 way conversation by pressing the appropriate illuminated LINE key but only when the original group member is not in Privacy mode Additional...

Page 76: ...et 2 Answer the call NOTE The line key LED of all group members now changes from flashing to steady on Joining a group conversation 1A2 type You can join any group conversation when a LINE key is lit with two exceptions When the member s station is set to privacy in which case the message PRIVACY is displayed and a reorder tone is heard or When another member has already joined the conversation an...

Page 77: ...l basis Thus if your station is in Privacy mode you may remove the Privacy restriction and allow others to join your conversation alternatively if your station is not in Privacy mode you may apply Privacy to a specific call This is done by pressing Privac during a call Press this key to toggle the feature on and off This key can be pressed as many times as necessary Once Privacy is defined for you...

Page 78: ...all This is done by pressing ExHold during a call before pressing HOLD Press this key to toggle the feature on and off This key can be pressed as many times as necessary If your telephone is not in Exclusive Hold mode for all calls press ExHold before you press Hold Press Hold to place a call into Exclusive Hold The LINE on hold will remain steady on at all other FlexSets and the call will only be...

Page 79: ...ll Forwarding options are accessed by selecting BG Fwd from idle state All or All E Forward All Forwards your incoming Boss Group calls to another destination The destination can call back or return calls to your group and outgoing calls can still be placed from within the group Busy or Busy E Forward Busy Forwards your incoming Boss Group calls to another destination when your Boss Group lines ar...

Page 80: ... forwarding option All All E Busy Busy E NoAns NoAn E Time Time E 3 Press St Gp and dial your boss group number OR Scroll between groups by using PortUp FastUp PortDn and FastDn 4 To set Call Forward choose Dest and dial the destination number to which calls are to be forwarded OR To cancel Call Forward choose Cancel 5 Press SPKR or Exit to exit and save ...

Page 81: ...rom Internal and External sources can be forwarded to different destinations as described on page 73 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls A bullet appears next to any active forwarding feature on the Forwarding Optio...

Page 82: ...g calls to another destination when you do not answer within a system defined number of rings BNA or BNA E Forward Busy No Answer Forwards your incoming calls to another destination when your terminal is busy or when you do not answer within a predetermined number of rings BNA enables you to program Busy and NoAns in one action while BNA E enables you to program Busy E and NoAn E in one action Und...

Page 83: ...n number OR To cancel Call Forward choose Cancel OR To change the Call Forward destination choose Dest to enter destination and dial the destination number 4 Listen for confirmation tone Operating Follow Me 1 Choose FllwMe or Fllw E from the location where you wish the calls to be forwarded 2 Dial the number of your own source station i e from which you wish to collect the calls A FOLLOW ME source...

Page 84: ... table using the FwdAll and All E feature as an example Possible destinations for X are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number Possible destinations for Y are the same as for X plus your own station number thus facilitating forwarding of internal calls to another destination whilst ret...

Page 85: ... are not answered a message indicating the number of new calls is displayed on the FlexSet idle screen xx New Calls where xx indicates the number of new calls This count is reset to zero once the Call Log is viewed and is not shown again until there are new calls logged See Call Log Setup options on page 229 Press CALLog to access the Call Log options If no calls are logged for your station the No...

Page 86: ...e called NOTE A maximum of 40 incoming and 40 outgoing calls are stored Once this number is reached any new calls added to the call log will result in the oldest 41st record being deleted on a first in first out basis If an incoming call was originally answered or has subsequently been dialed from the call log record the symbol appears to the left of the call display as shown in the above example ...

Page 87: ...cted entry from the call log Name Number If the combined size of the logged name and number is larger than the display area 35 characters the display shows only the name An additional context sensitive soft key is presented allowing you to toggle between viewing the number or the name When a name is displayed choose Number to view the dial number When a number is displayed choose Name to view the ...

Page 88: ...Group Group Call Pickup default dial number 181 or 76 is used to answer any ringing station in your Pickup Group The call connects immediately upon pressing Group NOTE See your system administrator to define your own Pickup Group Night Night Call Pickup default dial number 192 is used to answer incoming calls after the attendant leaves or when a central bell is ringing Normally this feature is act...

Page 89: ...l calls Use IdCtrl to override this setting on a per call basis if permitted by COS Press IdCtrl to dial using ID Control Operating Caller ID Control 1 Press IdCtrl 2 Dial the number 3 Your call automatically connects If your Coral system is set to restrict caller ID it will now be presented to the called party and vice versa NOTE When you have a Caller ID programmed key the LED is lit when Caller...

Page 90: ...nt Call Waiting Call Hold Answer 1 Press Hold 2 Upon hearing the ring answer the waiting call Join in 3 way mode Press flashing button only available if your FlexSet is defined as Auto Join Continue Redirect Press a preprogrammed DIVERT CALL to XXXX key See Divert Call on page 97 Divert is used to divert an incoming call to another system station group or Library number Continue View number of wai...

Page 91: ...ease all parties and press SPKR To activate a Consultation Call When your conversation is concluded press XFER to return to the original call the consultation is released To activate a 3 Way Call Press FrcRls to release the third party and return to original call same as Consultation Call or Press XFER to connect all three parties To activate a Combination Call 1 Press XFER to put the third party ...

Page 92: ... to immediately ring Camp On can also be operated from idle Camp On is automatically cancelled after a system wide defined period after activation Press CampOn to camp on to the unavailable line Camping On upon hearing a busy tone 1 Press CampOn after hearing the busy tone 2 The CAMPING ON Name message appears to inform you that you are camped on Alternatively press SendCw to send a call waiting t...

Page 93: ...Name message appears to inform you that you are camped on Canceling a number from the Camp On list 1 Press CampOn 2 Use Next or the button to scroll through the list of Camp On destinations and select a destination 3 Choose Cancel to cancel Camp On When the line is available the system will call you back Answer the call to automatically dial the camped on station trunk or should you hear the disti...

Page 94: ...fault code 10 0 or 0 as required when programming features The following symbol indicates a cancellation code 8 See your system manager as to which cancellation code is used in your system The cancellation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key ...

Page 95: ...k with your system administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 169 the Canned Message feature is unavailable Press RoomSt to access the Canned Messages options RmStsx Press the required Canned Message soft key RmStsx where x 0 to 15 see Table on page 85 to activate The canned message appe...

Page 96: ...s Codes Canned Message Number Soft Key Access Code Dial Pad Canned Message Text 0 RmSts0 7026 1 RmSts1 7027 2 RmSts2 7028 3 RmSts3 7029 4 RmSts4 7030 5 RmSts5 7031 6 RmSts6 7032 7 RmSts7 7033 8 RmSts8 7034 9 RmSts9 7035 10 RmSs10 7036 11 RmSs11 7037 12 RmSs12 7038 13 RmSs13 7039 14 RmSs14 7040 15 RmSs15 7041 ...

Page 97: ...al users to carry on a multi party conversation Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call Use the following guide to navigate through this section Conference Calls Meet Me page 87 Conference Calls Conference Multi Party Lock page 88 Conference Calls Conference View Release page 89 ...

Page 98: ...ning tone will be heard by all the participants Adding an additional party to a conference 1 Press Xfer 2 Dial the assigned conference number 3 Press SPKR or hang up to leave the conference or remain on the line to stay connected to the conference NOTE A warning tone will be heard by all the participants Leaving a conference Press SPKR or hang up Force Releasing an entire conference Press FrcRls ...

Page 99: ...The authorized participant can block other users from joining an ongoing conference Conference Lock acts as an on off switch locking and unlocking the conference as required Press CnfLck once to lock the conference Press again to Unlock NOTE If you lock the conference and leave you will not be able to rejoin until another conference member unlocks ...

Page 100: ...mber or use the Next and Prev to scroll between participants and choose which one should be released 4 Choose FrcRls to activate Forced Release for the participant displayed on the top line No confirmation tone will be heard 5 If the Conference contains no participants the display shows CONF EMPTY on the top line 6 Press SPKR or Exit to exit You may repeat this process for any number of participan...

Page 101: ...ary or vice versa Press COS Sw to access this feature t 1 Press COS Sw 2 Dial your 4 digit Passcode To define your passcode see Setup Passcode on page 222 3 Press Second to switch to your secondary COS or Primry to return to your primary COS 4 Listen for the confirmation tone NOTE COS Switchover is denied when your phone is in Checkout mode Page 1 10 50 26 May 2007 Company xyz user name station nu...

Page 102: ...ared Directory is composed of the following internal and external numbers Public Speed Call Library Hunt Group Boss Group All stations defined in the system Personal Directory is a self built database of external telephone numbers It is accessible only from the station at which it was entered An entry to the Personal Directory is distinguished from a Shared Directory entry by a preceding asterisk ...

Page 103: ...llowing Place a call by pressing Dial or asterisk see steps below Modify a Personal Directory contact information by pressing Edit or dialing 2 See To modify an entry to the Personal Directory on page 92 Permanently remove a Personal Directory entry by pressing Remove or dialing 0 See To remove an entry from the Personal Directory on page 93 To place a call from the Directory To place a call from ...

Page 104: ...4 2 Press New or dial 1 3 At the prompt enter the name of your contact party using the alphanumeric keys Up to 16 characters are allowed press LoCase UpCase Char Digit Space BckSpc as required See Keypad Alphabetic Mode and Editing Keys on page 94 4 Press Number or press the key 5 At the prompt enter the telephone number of your contact party do not enter the outside line access code 6 Press Save ...

Page 105: ...e letters are on the same key wait for the cursor to disappear before proceeding to the next key The following table indicates the key presses used to input the required letters This table may override the designations on your keypad For example to enter ANN press 2 ABC 6 MNO 6 MNO WAIT 6 MNO 6 MNO A N N KEYS CHARACTERS Press 1 Time 2 Times 3 Times 4 Times 1 2 ABC A B C 3 DEF D E F 4 GHI G H I 5 J...

Page 106: ...l directory subset only Delete Entry Remove 0 Delete the displayed personal entry There is no option to restore the deleted entry New Entry New 1 Add a new entry to your Personal Directory Modify Entry Edit 2 Edit the displayed personal entry Backspace BckSpc 3 Erase the last entered character or digit Space Space 4 Insert a space between words Name Number Number 5 Toggle between name and number o...

Page 107: ...se characters To program the Caps Lock toggle button contact your system administrator for the Caps Lock feature code UpCase Character Digit Char Designated DSS button Toggle between digits and characters To program the Character Digit toggle button contact your system administrator for the Character Digit feature code Digit Option Soft Key Access Code Dial Pad Description ...

Page 108: ...stination upon receiving an incoming call The caller name or number is displayed on the top left To activate during ringing 1 Press a preprogrammed DIVERT CALL to XXXX key 2 The incoming call is diverted to the programmed destination the current call continues uninterrupted or the station remains idle NOTES See page 153 for instructions on how to program a key To program a DIVERT CALL key use feat...

Page 109: ...ing station will see the DONT DIST message or UNATTENDED for Attendant and hear the reorder tone This feature is accessible via DND from idle or when receiving an incoming call To activate press the DND toggle key once To cancel press the DND toggle key again NOTE Should you hear a reorder tone DND is denied at your station as defined by the Class of Service When the feature is activated a bullet ...

Page 110: ...e but have been set to Do Not Disturb or Unattended After dialing a station and receiving a reorder tone if the DONT DIST or UNATTENDED message appears on the top line an authorized user can override the DND using this feature and your call can be put through to the station 1 Press DNDOvr or Brk In 2 Listen for the ringback tone and wait for an answer ...

Page 111: ...ashing line key The line key remains lit as long as the call is in progress In addition to flashing member stations may be alerted to incoming calls by an accompanying ring The ring setting whether the ring is immediate delayed or no ring can be determined at each member station if at least one line key is defined by the user If the ELA call is put on hold the line key flashes at all the member st...

Page 112: ...he Ring State see below 6 Enter the line key number 00 to 31 Two digits must be entered 7 Press the selected DSS key again 8 Press SPKR to release ELA Defining the ELA Line Keys Ring State Only one type of ring state may be defined on your station If your station is member of more than one ELA group you can define different ring states for each ELA group Although you are prompted to set the ring s...

Page 113: ...tely ring at your station upon receiving an ELA Group call No No is used to define ELA line keys to not ring at your station upon receiving an ELA Group call Delay Delay is used to define ELA line keys to ring at your station upon receiving an ELA Group call after a system defined timeout period Page 1 10 50 26 May 2007 Company xyz user name station number RoomSt ELA Page 2 EXT LINE APPEAR Enter D...

Page 114: ...embers changes from off to steady on for the duration of the call Receiving calls When the line flashes note that the telephone may also ring see page 101 1 Any ELA member may press the flashing LINE key or if phone rings lift the handset 2 Answer the call NOTE The line key LED of all group members now changes from flashing to steady on for the duration of the call Putting a call on hold Press a p...

Page 115: ...Exclusive Hold feature was not activated for the call see ELA Groups Exclusive Hold on page 106 Breaking in to an ELA call Any member of the ELA Group may break in to a call by pressing the lit LINE key provided that the Privacy feature was not activated for the call see ELA Groups Exclusive Hold on page 106 Both parties hear a break in warning tone before you join the conversation ...

Page 116: ... Privac 2 To cancel Privacy press Privac again The message NO PRIVACY is displayed You may override the station Privacy setting on a call by call basis Privacy is a toggle feature Thus if your station is in Privacy mode you may remove the Privacy restriction and allow others to join your conversation alternatively if your station is not in Privacy mode you may apply Privacy to a specific call NOTE...

Page 117: ... to pick up your held call alternatively if your station is not in EXCLUSIVE HOLD mode you may apply Exclusive Hold to a specific call This is done by pressing ExHold during a call before pressing HOLD Press this key to toggle the feature on and off This key can be pressed as many times as necessary If your telephone is not in Exclusive Hold mode for all calls press ExHold before you press Hold Pr...

Page 118: ...et returns to its previous COS Some FlexSets may be denied the Executive Privilege feature as defined by the current Class of Service Press Exec to access this feature Operating Executive Privilege 1 Press Exec 2 Dial the station number 3 Dial the passcode of that station see Setup on page 222 Now the current FlexSet resembles the other station Continue to dial as you would from that station Page ...

Page 119: ...equiring an extension telephone to a system FlexSet The FlexiCall feature may be used also to semi connect ancillary devices such as answering machines fax machines or data modems to your FlexSet without using a separate telephone number PSTN Cellular FCN ON OFF ENTER 1 4 7 2 5 8 0 3 6 9 Home Phone Cellular Phone Office Phone 1 Office Phone 2 NOTES The remote destination rings even when your offic...

Page 120: ... as follows see table below Internal and External calls ring at your remote phone Only internal calls ring at your remote phone Only external calls ring at your remote phone your Coral Station your remote phone To set Set FlexiCall options as follows Case Internal Calls ring at External Calls ring at FlexiCall All Set to FlexiCall Internal Set to FlexiCall External Set to 1 Disabled Activated Disa...

Page 121: ... remote destination number internal number or Public Private Library number at which calls will ring simultaneously with your Coral station A remote destination can be an operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library To cancel FlexiCall choose Cancel To change the FlexiCall destination choose Dest and dial the remot...

Page 122: ...red third party number Depending on your Class of Service definitions one of the following party functions will be activated see Broker Consultation 3 Way Conference call on page 134 Broker Call Consultation 3 Way or Combination of Broker Consultation 3 Way Conference Call Divert call to Coral station 3 A dial tone prompts you to enter a divert number You will be disconnected and your conversing p...

Page 123: ...At the automated voice mail answer dial the voice mail remote access code followed by your station number to access your station s voice mail box 5 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 6 Choose the required option from the voice mail or IVR system menu NOTE Contact your system administrator for the voice mail IVR dial...

Page 124: ...Station Telephony Features 113 FlexSet IP 280S User Guide Freedom Freedom See Individual Remote System Services IRSS Freedom on page 130 ...

Page 125: ...ence Depending on the system settings a warning tone may be heard by a conference initiator upon activating the group call and by all the participants every time a participant joins or leaves an ongoing conference Group members may be blocked from joining the conference once the ringing has stopped The conference may if desired be locked to those users that are not listed on the system as the conf...

Page 126: ...key or dial the Group Call operator code 17716 See Programming Feature Keys on page 153 for instructions on how to program a DSS key 2 Dial the keyset station number NOTE If you are authorized to be a Group Call Operator you can also dial your own station number to define yourself as the group call operator Group Call Access Codes Use the following form to write in your group call details Group Ca...

Page 127: ... Entire Group Call page 125 Press GpCall to access the Group Call options PrtRel Participant Release is used to allow an authorized user to release a participant from an ongoing conference The feature does not allow the user to view the list of participants See page 124 GrpRel Group Release is used to allow an authorized user to release the entire group call See page 125 AddOn Temporary Add On The...

Page 128: ...the system configuration Calling a Preset Group 1 Press the preprogrammed Group Call DSS key or dial the Group Call access code See Programming Feature Keys on page 153 for instructions on how to program a DSS key 2 All the member stations start ringing 3 Wait for members to join listen for the warning tone if defined system wide every time a member answers 4 Start speaking when the CONF COMPLETED...

Page 129: ...ries Calling a Temporary Group 1 Press GpCall AddOn 2 Listen for the dial tone 3 Dial the Group Call access code 4 Press AddPrt 5 Dial the required station and or Public Library To add additional members repeat from Step 1 Up to 5 or 14 destinations can be added depending on the system configuration 6 To delete a participant press DelPrt Press DelPrt again to delete additional participants This op...

Page 130: ...Call While your phone is ringing 1 Answer the ringing phone or press the lit Group Call DSS key 2 A warning tone will be heard by all participants if defined system wide After station has stopped ringing 1 Press the lit Group Call DSS key or dial the Group Call access code 2 A warning tone will be heard by all participants if defined system wide NOTE When the group is defined as blocked against jo...

Page 131: ...n trunk 1 Press Xfer 2 Listen for the dial tone 3 Press the lit Group Call DSS key or dial the Group Call access code A warning tone will be heard by all participants if defined system wide 4 Both the new participant and yourself are connected to the group call NOTES When the group is defined as locked against non registered participants and one of the conversing parties is not registered the reor...

Page 132: ...ernal public private library number Therefore you will need to assign DSS keys for each conference member up to 6 or 15 depending on system hardware you want to be able to add to a Group Call following this procedure DSS buttons may also be programmed with Trunk Groups followed by an external dial number to enable joining external members These members however are subject to all previous group cal...

Page 133: ... to speak to other participants This feature allows you to request permission to speak from the Group Operator The request is submitted while your current conference is in progress without disturbing it Sending a request to speak to the group operator 1 Press the Speech Request DSS key or Xfer To program a Speech Request key use Help feature access code 1443 followed by the Group Operator dial num...

Page 134: ...med with participants dial numbers Responding to the request to speak 1 Listen for the muted ring and check the station number name displayed 2 Press the flashing DSS button associated with the station that is requesting permission to speak 3 Notify the participant that permission to speak is given Initiating permission to speak 1 Press the steadily lit DSS button associated with the required part...

Page 135: ...it to exit The group operator can also release a participant from an ongoing conference provided that the operator is authorized to release Group Call participants in the COS Releasing a participant Group Call Operator 1 Press the preprogrammed RELEASE MEMBER DSS key during an established conference the corresponding DSS key is lit NOTE See page 153 for instructions on how to program a DSS key To ...

Page 136: ... Forced Release of an Entire Group Call This feature allows an authorized user to release the entire group call from idle Releasing an entire Group Call 1 Press GpCall GrpRel 2 Listen for the dial tone 3 Dial the access code of the required Group Call 4 Press FrcRls no confirmation tone will be heard 5 Press Exit to exit ...

Page 137: ...e etc Calls are conducted via the headset even if the cradle switch is on hook enabling a user to make full use of the hands free operation NOTES When utilizing Headset Only feature The SPKR key should be programmed as an ON OFF connect release key See your system administrator The phone can be set for Zip Tone mode This mode is used to sound the ring tones directly through the headset rather than...

Page 138: ...nd press the DSS key 3 Dial feature access code default dial number 1443 4 Dial the destination station The destination must be another keyset equipped with a display 5 Press the selected DSS key again 6 You may program many keys each with a different destination To program additional keys repeat Steps 1 5 Sending a Help Request During a call when you need help press the HELP DSS key and continue ...

Page 139: ... Request 1 Answer the call listen for the confirmation tone and check the station number displayed 2 Press SPKR or hang up to release 3 Take help action as agreed NOTE If engaged in a call when help is requested a muted ring tone and message is received Terminate the call or put it on hold and answer so the requesting station knows that you have received the request for help ...

Page 140: ... LOOP flashes Retrieving the call from Hold Press the flashing LOOP key to connect or 1 Press Hold or HOLD 2 Choose ReConn If more than one party has been placed on hold scroll between names by using Next 3 The held calls are returned in first in first out order If you do not return to the call on hold within a predetermined amount of time the call will automatically return to you If your telephon...

Page 141: ...on in the Coral network retaining the original features of the external telephone in addition to the Coral features NOTE To enable the IRSS feature at your Coral station you must first program a Private Public Library number with your off site phone number see page 227 and page 214 Use the table below to record library numbers that contain your IRSS destination To enable IRSS from remote phone pro...

Page 142: ...etwork number or a Coral destination including station trunk trunk group dial service routing access public private library voice mail If your destination is an external number it should be preceded by the outside line access code You can activate any of the options described in the table on page 133 To place a call from IRSS phone that does not provide Caller ID This applies for IRSS calls from o...

Page 143: ...rvice routing access public private library and voice mail NOTE If your destination is an external number it should be preceded by an external line access code If your destination is voice mail IVR access code skip to page 135 If your destination is a FlexiCall All feature skip to page 135 To enable another IRSS phone skip to page 136 6 Listen for the ringback tone 7 Wait for an answer 8 You can a...

Page 144: ... enter the required third party number Depending on your Class of Service definitions one of the following party functions will be activated see Broker Consultation 3 Way Conference call on page 134 Broker Call Consultation 3 Way Combination of Broker Consultation 3 Way Conference Call Divert call to a Coral station 3 A dial tone prompts you to enter a divert number You will be disconnected and yo...

Page 145: ...parties will remain in conversation Consultation Call To activate a Consultation call 1 Dial 2 2 Dial the number of the person you wish to consult with 3 When your conversation is concluded dial 2 to return to the original call The consulted party will be released 3 Way Conference Call To activate a 3 Way Conference call 1 Dial 2 2 Dial the number of the person you wish to add on to the call 3 Whe...

Page 146: ... manager for the dial number and access code 3 At the automated voice mail answer dial the voice mail remote access code followed by your station number to access your station s voice mail box 4 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 5 Choose the required option from the voice mail or IVR menu NOTE Contact your system a...

Page 147: ...r desk phone Listen for the distinctive dial tone 2 Dial the FlexiCall All feature code 17710 3 At the dial tone dial the cancellation code 8 Wait for the confirmation tone To enable a new IRSS phone from your present IRSS phone 1 Place a call to your desk phone 2 At the distinctive dial tone dial the passcode assigned to your station 3 At the tone dial IRSS feature code 17714 4 At the tone dial t...

Page 148: ...for the feature to be available at your station the message NO TRACE RECORD will be displayed Print Malicious Call Trace Print sends a list of the calls to a terminal or printer The message CALL TRACE PRINT appears The listing is not deleted when printed it may be printed later with subsequent updates The details recorded are originating number for external calls ANI if available or trunk number i...

Page 149: ...the top line 2 Choose one of the following options after pressing Msg Prev To view the previous message If there is no previous message LIST START appears on the top line Next To view the next message If there are no other messages then LIST END appears on the top line Call To call back the message sender The message lamp is turned off if there are no other messages Dest LveMsg To leave a message ...

Page 150: ...e message lamp of the first Boss Group member only MsgCan Message Cancel allows you to cancel a message that you left at another station 1 Press MsgCan 2 Dial the station boss group or network number at which you left a message 3 Listen for the confirmation tone Msg Wt Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group L...

Page 151: ...iting return call 1 Answer the call and check the station number displayed 2 Deliver the relevant message 3 Message Waiting Indication for the relevant station will be cancelled automatically on answering if defined as a Hot Line OR Press Msg Wt to cancel the Message Waiting indication 4 Press SPKR or hang up to release NOTE The method of canceling Message Waiting Indication is defined system wide...

Page 152: ...earing a portion of your conversation The Mute key is an on off switch and can be pressed as many times as necessary The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone To turn off the microphone during a call Press Mute Party cannot hear your side of the conversation A bullet appears to the left of Mute T...

Page 153: ...de default access codes are 7060 7069 NOTE To pick up the call Mr Doe should dial from any station to the relevant Page Queue number default numbers 7060 7069 If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed The party placed on Page Queue may hear one of the following music recorded tone busy tone or n...

Page 154: ... station see page 147 Voice page a group of stations see page 149 To pick up a call placed in Page Queue from any station 1 Lift the handset of any telephone 2 Dial assigned Page_Q access code 7060 7069 see Table on page 145 3 Begin speaking To pick up a call placed in Page Queue from Page Queue originating station 1 Press Page Q to access the Page Queue options 2 Press the relevant lit Page Qx te...

Page 155: ...urn Call If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed 1 Press SPKR or pick up the handset to answer 2 Begin speaking NANS page Q dial 2nd party DND Mute FwdAll All E Number ...

Page 156: ...P 280S User Guide Page Queue Page Queue Access Codes Page queue Number Soft Key Access Code Dial Pad 1 PageQ1 7060 2 PageQ2 7061 3 PageQ3 7062 4 PageQ4 7063 5 PageQ5 7064 6 PageQ6 7065 7 PageQ7 7066 8 PageQ8 7067 9 PageQ9 7068 10 PagQ10 7069 ...

Page 157: ...ystem s Public Address PA speakers Use the form below to write in locations and their associated access codes Paging a message over public address 1 Press PAGE XXXX DSS key or dial PA access code 2 Announce your message 3 Press SPKR or hang up to release NOTE See Programming Feature Keys on page 153 for instructions on how to program a DSS key PA Paging Access Codes Area Location Access Code 1 707...

Page 158: ...ing a busy keyset station to send a message to the other party that they are being paged When Unanswered Press V Page upon hearing the ringback tone at unanswered keyset station The call will automatically connect From Idle 1 Press V Page 2 Dial a keyset station number 3 Listen for the Voice Page tone and begin speaking NOTE When you hear reorder tone and DNT DIS VP message appears the station is ...

Page 159: ...n either place the call on hold or hang up then continue with the following steps When Auto Answer is Defined see Setup on page 222 When the tone stops the voice page automatically connects through the speaker Converse hands free or lift the handset for private conversation When Manual Answer is Defined see Setup on page 222 Press the flashing SPKR key or lift the handset ...

Page 160: ...areas in your company and their associated access codes Sending a Zone Page 1 Dial the Zone Page Access Code or press a pre programmed DSS key with the Access Code number See Programming Feature Keys on page 153 for instructions on how to program a DSS key 2 Announce your message to the group 3 Disconnect when you finish announcing NOTE See your system administrator to view or define the zone grou...

Page 161: ...hears music or a tone system defined Press Park to Park a call or to retrieve from Park Parking a Call 1 While on a call press Park 2 Listen for the confirmation tone The call goes into Park and LOOP flashes at your station Your station is free to make other calls Retrieving a Parked Call from any station 1 Lift the handset of any telephone 2 Press Park or dial Park feature code 183 Page 1 10 50 2...

Page 162: ...by using Next or by pressing the button 3 Begin speaking Return Call If the parked call is not picked up within a predetermined time system defined timeout the call will automatically return to the originating station from which the park was made 1 Press SPKR or pick up the handset to answer 2 Begin speaking NOTE More than one call can be parked at a single station but calls are retrieved on a fir...

Page 163: ...ode see Setup Passcode on page 225 3 Listen for the confirmation tone 4 When your phone is locked all outbound dialing is prohibited and FlexSet features are not accessible All soft keys are replaced with Unlock Attempting to dial a number or access a feature results in the PHONE LOCKED message being displayed Page 1 10 50 26 May 2007 Company xyz user name station number Lock Exec COS Sw Setup Tra...

Page 164: ...u are able to program most of the programmable keys from the FlexSet itself There are 22 user programmable keys for the FlexSet IP 280S see Front View on page page 4 Press Setup ProgKy to access the Key Programming options Page 1 10 50 26 May 2007 Company xyz user name station number Lock Exec COS Sw Setup Trace Page 2 Feature Setup IdlDsp Lang Pascod Progky Prefer Page 3 PROGRAM SELECT BUTTON Pre...

Page 165: ...ling voice response and voice mail system access and other complex dialing patterns Features keys can be programmed exactly as they are programmed in the FlexSet 280D series keysets Use the following guide to navigate through this topic Programming Feature Keys page 155 Programming Boss Group Line Keys page 156 Programming ELA Group Line Keys page 157 Programming Button Labeling page 160 Index Sof...

Page 166: ... the contents appear on the system lines 5 Press the DSS Feature key again to save the contents to memory To View Programmed Key Contents 1 Press ProgKy 2 Press programmed key 3 View contents on system lines 4 If the length of the number exceeds the display size press the Next button to scroll through additional digits 5 Press SPKR to release To Delete Programmed Key Contents 1 Press ProgKy 2 Pres...

Page 167: ...ss line keys see Boss Groups on page 64 To Program Line Keys 1 Press ProgKy 2 Press the LINE NN DSS key you wish to program 3 Dial Boss LINE feature code default dial number 126 4 Dial the Boss Line number 00 first line 01 second line etc up to 05 Two digits must be entered 5 Dial the Boss Group number 6 Press the selected LINE NN DSS key again 7 Press SPKR to release NOTE Do not perform the above...

Page 168: ...s the LINE NN DSS key you want to program 3 Dial the ELA LINE feature code default dial number 17718 4 Dial the ELA Group number main ELA station number 5 Dial the Ring State digit as follows one digits must be entered 3 Delay Delay ringing after a system defined timeout period 6 No ring upon receiving an ELA Group call 9 Yes immediately ring upon receiving an ELA Group call 6 Dial the ELA Line nu...

Page 169: ...a series of features under a single key useful for one button speed dialing voice response and voice mail system access and other complex dialing procedures The SPKR code 120 must be programmed between each successive feature sequence To program a key to simultaneously turn off the DND and transfer all calls to a library number programmed for voice mail Press ProgKy press the key you wish to progr...

Page 170: ...Off feature code 1301 and feature code 145 Dial twice in succession SPKR code 120 Enter feature code 137 To conclude press the key again Outside telephone number Speed Key Permits you to program a key to dial an outside telephone number To program a key to dial 914 354 8132 over trunk group 9 Press ProgKy press the key you wish to program and then enter the trunk group number 9 followed by the are...

Page 171: ...h a preprinted DESI label inserted beneath the faceplate Additional blank DESI Labels may be purchased from your dealer in letter or A4 sized paper The sheets of peel off stickers are provided to label the FlexSet buttons with names and phone numbers To choose the appropriate label sheet layout designated for the specific FlexSet model refer to the table below Use DESI software downloaded from the...

Page 172: ...on label as described on the previous page Enter the button content names per button location Feed your printer with the label sheet From the DESI Plus DESI Lite menu choose File Print NOTE The left column on the multi designation label is intended for the four system defined fixed keys Other columns are intended for the programmable speed dial keys FlexSet IP 280S Lift up to remove cover ...

Page 173: ...ed tool into the hole located on the plastic plate covering the blank telephone number as shown in the figure below 2 Lift upward to remove the plastic plate 3 Peel off the printed label intended for the telephone number 4 Insert the printed label 5 Put the plastic plate back in place over the phone number Remove plate with paperclip ...

Page 174: ...th APDL as the destination The RECORD key is used as a trigger for a predefined destination APDL to start recording the call to the user s voicemail box Programming a Record key 1 Press Setup ProgKy 2 Choose and press the DSS key 3 Dial HELP feature access code default dial number 1443 4 Dial the destination APDL 5 Press the selected DSS key again To Start Recording the Call 1 During a call in ord...

Page 175: ...saved number will remain in memory until another number is saved by repeating the above procedure AutRdl Auto Redial is used to repeatedly redial an outside number that is busy More than one number can be stored in the Auto Redial list A number can be entered for auto redialing either when you hear the busy tone when making an external call see Upon Hearing Busy Tone on page 40 or upon hearing rin...

Page 176: ...o enable conversation Once Auto Redial has been activated the following options appear in idle state after pressing AutRdl The features in the following table affect all numbers in the redial list Press Next and Prev to scroll through the redial list When the required number is found the Auto Redial features see table below can be directly activated for the selected number Press SPKR to exit To Pr...

Page 177: ...elects the next or previous number in the redial list Enable Enable SPKR Exits the redial feature and returns to normal keyset operation Restart release from freeze Restar REP DIAL nn HOLD REMOVED On Re enables dialing of the selected number Immediately Dial ImDial CONFIRMED On Confirms the selected number and immediately dials Cancel Cancel On Deletes the selected number Freeze Freeze REP DIAL nn...

Page 178: ...vices are installed by your company Use the form below to write down the types of external devices and their associated codes that are installed Activating deactivating Relay 1 Dial the Relay Code Default Dial Numbers 7086 to 7091 2 Choose Set to turn relay on OR Choose Cancel to turn relay off 3 Listen for the confirmation tone Relay Codes External Device Relay Access Code 1 7086 2 7087 3 7088 4 ...

Page 179: ... AM or PM Note that four digits are required for a 12 hr clock i e 0805 for 8 05 To add another reminder time choose New and continue as above To scroll through the reminder list press Next To cancel the selected reminder time displayed on the top line choose Cancel When Reminder call rings When the FlexSet rings the REMIN message appears on the top line indicating that this is a reminder call Pre...

Page 180: ... administrator whether your Coral system supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 84 the Room Status feature is unavailable Press RoomSt to access the Room Status options RmStsx Press the required Room Status soft key RmStsx where x 0 to 15 see Table on page 85 to activate The status definition appears on the top line Wh...

Page 181: ... Access Codes Room Status Number Soft Key Access Code Dial Pad Name 0 RmSts0 7026 1 RmSts1 7027 2 RmSts2 7028 3 RmSts3 7029 4 RmSts4 7030 5 RmSts5 7031 6 RmSts6 7032 7 RmSts7 7033 8 RmSts8 7034 9 RmSts9 7035 10 RmSs10 7036 11 RmSs11 7037 12 RmSs12 7038 13 RmSs13 7039 14 RmSs14 7040 15 RmSs15 7041 ...

Page 182: ...ries to mark the call 2 Listen for the confirmation tone 3 Transfer the call when you are ready The marked call will now return to you after the third party has hung up NOTE Should you try to mark a call that has already been marked the error message ALREADY SET will appear When your telephone rings third party hangs up 1 The call will return to you with the SERIES message displayed 2 Answer the c...

Page 183: ...hone returns a busy signal for all incoming calls The volume can be adjusted using the buttons whilst monitoring and you can whisper by pressing WhspPg Press SltMon to access the Silent Monitoring options S Mon1 1 Way Split Silent Monitoring is used to monitor either side of a 2 way conversation separately Only one of the conversing parties can be heard at any one time This feature can be activate...

Page 184: ...nt Monitoring is used to monitor both sides of a 2 way conversation simultaneously This feature can be activated from idle or while attempting to call a busy or non answering destination NOTE This feature requires a CNSsl card an 8DRCF an 8DRCM card or a CNF card to be installed in the system When a CNF card is installed it must be defined as C3 WAY Operating from idle 1 Press S Mon2 2 At the prom...

Page 185: ... while monitoring To cancel 2 way Silent Monitor press Abort SPKR or hang up To whisper to the 1st party press WhspPg NOTE If you hear the reorder tone when attempting to monitor a call either the port is protected against monitoring SECURED or All conference card ports are engaged NO RESOURCE ...

Page 186: ...ly internal destinations such as Call Forward Divert and Hunt features When entering external dial numbers make sure to include the external access code into the Private Library number as well The speed dial numbers are programmed per station and are unique to each station Therefore dialing the same private library number at one station will most likely include a different destination than dialing...

Page 187: ...y is used to select a new Private Library number Prev Previous scrolls to the previous Private Library Next Next scrolls to the next Private Library To program or change a Private Library Speed Dial number 1 Press Setup PrvLib 2 Choose Lib and dial the Library number to be programmed or scroll through the list of private library numbers using Next and Prev or the and keys Page 1 10 50 26 May 2007 ...

Page 188: ...private library number The number of digits that can be programmed including Codes and Pause time delay is limited by the system defined system wide Should you try entering a longer digit string than allowed the system will give the error message LENGTH EXCEEDED and programming will stop Extrn External telephone number Choose this to program or change an external number in the required Library num...

Page 189: ... Accounting System Codes WaitDT Wait for Dial Tone Asks the system to wait for Dial Tone before dialing the digits Codes Dsp Display Dash Displays a dash within the dialing number on the FlexSet Codes FlshTk Flash Trunk Sends a Calibrated Opening Flash over a trunk line display shows hf Codes Dial Dial Asterisk Dials an asterisk as part of the dialing number Codes Dial Dial Pound Dials a pound sig...

Page 190: ... on your system consult your company directory for library numbers To dial a Public or Private Speed dial number 1 Lift handset 2 Dial speed call library number Private or Public Notes 1 In some cases the Speed Dialing number must be followed by a Forced Account code When Forced Account code is required the distinctive dial tone is heard after dialing the speed call library number 2 Certain speed ...

Page 191: ...ponse The party information is displayed on the top line The digits are displayed on the second line as they are dialed and the corresponding DTMF tones are heard by all parties to the call NOTE FlexSets defined with Auto Transfer must use this feature even when sending DTMF tones to DTMF trunks and stations The OCC feature is an on off toggle switch Press OCC once to activate DTMF mode press agai...

Page 192: ...notifying the recipient When the destination is busy hanging up will cause the system to camp on external call only to the busy station Transferring an established call 1 During a call press Xfer or XFER 2 Dial the third party destination number 3 Choose one of the following options Wait for an answer to announce the call and disconnect screened transfer You can now alternate between the two parti...

Page 193: ...p Press CampOn to automatically camp on to the station from which the call was transferred Transferring a held call Use transfer of a held call to connect an incoming call to the held party such as when you have to locate someone for a caller 1 Press Xfer or XFER While the party is being held dial a destination number 2 Press the flashing DSS key associated with the held call 3 Press SPKR or hang ...

Page 194: ... the second party with whom a connection was made The following table allows identifying the progress of split calls when your FlexSet is not equipped with a message display Activating Split Call on conversation 1 Press Xfer 2 Dial the destination number and wait for an answer 3 You can now alternate between the two parties and speak privately with one while the other is put on hold by pressing th...

Page 195: ...to converse privately again with any party Press either the Source or Dest key and the other party will again be put on hold 6 If you wish to release the destination second party and return to 2 way conversation with the source press Xfer 7 If you wish to release all parties press FrcRls ...

Page 196: ...n the two calls The party not in conversation is automatically put on hold and cannot hear any other conversation See Transfer Broker on page 186 Consultation Call This feature allows you to consult with a third party While consulting the original caller will be put on hold After consultation is complete the two original parties will be reconnected and the consulted party is then released See Tran...

Page 197: ...ginal party is placed on hold You may now speak freely with the third party 4 The following options are now available Press Broker or Source or Dest to alternate between the calls any number of times Source and Dest flash depending on which party you are connected to Press a non flashing Source or Dest soft key for a 3 way call Press FrcRls in order to release all parties and press SPKR Press SPKR...

Page 198: ...n is concluded press Conslt or Xfer to return to the original call and disconnect from the consulted party NOTE If you do not succeed in establishing the Consultation call your Transfer COS definition may not be set to use the Consultation Call function Consult your system administrator for details Transfer 3 Way Conference During a call you can use this feature to add another party to the call cr...

Page 199: ... on hold while you converse and Dest flashes Press the lit Dest to converse privately with the second Destination party that you connected to The second Source party is put on hold while you converse and Source flashes Press the flashing Dest or Source soft key to switch between the Source and Destination parties Press 3 Way to reconnect all three parties again Press FrcRls to end the call 3 Way o...

Page 200: ...e you wish to be called at the ENTER TIME prompt Note that four digits are required for a 12 hr clock i e 0805 for 8 05 3 Choose AM or PM NOTE If you hear a reorder tone Wakeup is denied at your station as defined by Class of Service In order to make use of this feature request that the attendant activate Wakeup at your station 4 To add another Wakeup time choose New and continue as above 5 To scr...

Page 201: ...p call rings When the FlexSet rings the WAKE CALL NAME NUM message appears on the top line indicating that this is a Wakeup call Press SPKR to answer the call Choose one of the following 1 Press Snooze to have the system recall you later or 2 Press SPKR to cancel the reminder ...

Page 202: ...he second conversing party The party whispered to continues to hear the second party and also hears the whisperer in lowered volume The party whispered to can reject the whisper page This feature can also be activated while in Silent Monitor and then the whisperer can be heard as well as hear the two parties conversing Press WhspPg to Whisper Page a station Sending a Whisper Page 1 Press WhspPg 2 ...

Page 203: ... be activated while you are silent monitoring the whispered party see Silent Monitoring on page 172 Then you can be heard by the whispered party as well as hear the two conversing parties When you hear the reorder tone and the DND WHISPER message appears the station is protected from receiving whisper paging calls If you hear the reorder tone and the ON HOOK BY message appears the receiving party ...

Page 204: ...eges Not every Attendant feature listed may have been installed in your system or at your station extension Attendant features are dependent on the assigned Class of Service COS levels Check with your system administrator for a list of the specific features installed Most attendant features are activated upon other stations The available features are displayed below These features are accessed fro...

Page 205: ... or Boss Groups Trunk Trunk Dial Dial Number assigned to a trunk TrkGP Trunk Group Number A number of trunks linked together members for a common outgoing function FastUp Fast Up Scroll Used to fast scroll forward to the next assigned feature FastDn Fast Down Scroll Used to fast scroll backward to the previous assigned feature Next Next Used to scroll forward port by port through available ports W...

Page 206: ...tures for which scroll lists are available namely the PortUp PortDn Next Prev FastUp and FastDn soft keys and buttons Cancel Cancel Used to cancel or to deassign a selected feature Set Activate Used to activate or to assign a selected feature Exit Exit Terminate Same as pressing SPKR Used to determine the end of the feature programming or to escape from the current operation Function Option Mnemon...

Page 207: ...e 73 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls Attendant Call Forwarding options are accessed by pressing aFwd from idle state All or All E Forward All The attendant may program stations boss groups and ACD UCD groups so ...

Page 208: ...within a system defined number of rings Time or Time E Forward Timed The attendant may program stations boss groups and ACD UCD Groups so that incoming calls ring at another destination during specified system defined time periods See table on page 71 Operating Attendant Call Forward 1 Press aFwd 2 Choose the required forwarding option All All E Busy Busy E NoAns NoAn E Time Time E 3 Choose St Gp ...

Page 209: ...e used to indicate the station s status or any other pertinent information to the calling party Contact your system administrator for the list of canned message texts used in your organization Use the Table on page 200 to list the canned messages available NOTE Check with your system administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system su...

Page 210: ...om number or scroll through the list using 3 Choose Set to activate OR Choose Cancel to deactivate or reset The status definition ASSIGN DEASSIGN appears on the top line 4 Press SPKR or Exit to exit and save NOTE The first canned message that you activated is the one that will appear on the internal caller s display panel Therefore to set a new canned message ensure that you cancel all previously ...

Page 211: ... Codes Canned Message Number Soft Key Access Code Dial Pad Canned Message Text 0 RmSts0 7010 1 RmSts1 7011 2 RmSts2 7012 3 RmSts3 7013 4 RmSts4 7014 5 RmSts5 7015 6 RmSts6 7016 7 RmSts7 7017 8 RmSts8 7018 9 RmSts9 7019 10 RmSs10 7020 11 RmSs11 7021 12 RmSs12 7022 13 RmSs13 7023 14 RmSs14 7024 15 RmSs15 7025 ...

Page 212: ...e message NO TRACE RECORD appears 2 Choose St Rm and dial a station room number or scroll through the list using 3 To start call trace choose Set To stop call trace choose Cancel Print Malicious Call Trace Print sends a list of the calls to a terminal or printer Malicious Call Trace must previously be activated see On Off above or the message CALL TRACE OFF will appear and the action will not be c...

Page 213: ...ur Coral system supports the Canned Messages feature see page 198 the Room Status feature is unavailable Press aRmSts to access the Room Status options RmStsx Room Status x where x 0 to 15 see Table on page 203 1 Press the required Room Status soft key The status definition appears on the top line 2 Press St Rm and enter the station room number or scroll through the list using 3 Choose Set to acti...

Page 214: ...Access Codes Room Status Number Soft Key Access Code Dial Pad Name 0 RmSts0 7010 1 RmSts1 7011 2 RmSts2 7012 3 RmSts3 7013 4 RmSts4 7014 5 RmSts5 7015 6 RmSts6 7016 7 RmSts7 7017 8 RmSts8 7018 9 RmSts9 7019 10 RmSs10 7020 11 RmSs11 7021 12 RmSs12 7022 13 RmSs13 7023 14 RmSs14 7024 15 RmSs15 7025 ...

Page 215: ...et is not on the cradle then the attendant will receive a call with the NOT WOKEN message on the top line indicating that the wakeup call failed Should such a failure occur it is recommended that the attendant provide an alternate means for waking the guest Printouts are possible for new cancel fail success The printout type is also defined system wide Press aWake to access the Attendant WakeUp op...

Page 216: ...uired for a 12 hr clock i e 0805 for 8 05 5 Choose AM or PM 6 Press SPKR or Exit to exit Canceling Wakeup Request 1 Press Reques 2 Choose St Rm and dial a station room number or scroll through the list using 3 Choose Cancel to delete the time 4 Press SPKR or Exit to exit Report WakeUp Report is used to print the wakeup requests that were not answered The report may be sorted by the requested wakeu...

Page 217: ... the Charge Table content This feature is useful for informing a hotel guest of current telephone charges Printing for a single station room 1 Press Report 2 Choose St Rm and dial a station room number or scroll through the list using Next and Prev 3 Choose Set to print The PRINTED message appears on the top line of the display 4 Press SPKR or Exit to exit Printing for all stations rooms 1 Press R...

Page 218: ...hotel guest the telephone charges at checkout time Printing and resetting the charge table For a single station room 1 Press Reset print with reset 2 Choose St Rm and dial a station room number or scroll through the list using Next and Prev 3 Choose Set to reset and print The PRINTED WITH RESET message appears on the top and middle lines of the display 4 Press SPKR or Exit to exit For all stations...

Page 219: ...akeup and Call Forward are cancelled and Charge is reset In some systems defined system wide this feature can be activated only on idle stations If an attempt is made to activate the feature on a busy station the BUSY message is displayed DND Do Not Disturb DND is used to activate Do Not Disturb for a station or boss group A caller to this station will hear a reorder tone and only a station with D...

Page 220: ...hunt group boss group keyset voice page zone group page page public address UNA central bell outside trunk call public and private speed dial pre recorded DVMS message group call and network number OrgOnl Originating Only is used to prohibit incoming calls from arriving at a station In this case the user can only make outgoing calls but is unable to receive calls A caller to this station will hear...

Page 221: ...t to activate ASSIGN message appears OR Choose Cancel to deactivate DEASSIGN message appears NOTE For ChkI O Set activates Check Out and Cancel activates Check In 4 Press SPKR or Exit to exit Operating features marked with Above 1 Choose the required feature option HotDly or HotImm 2 Press St Rm and dial the originating station number or scroll through the list using 3 Choose Dest and dial the des...

Page 222: ... alarms See the PI Database Reference Manual for a detailed list of the alarm codes and their definitions 1 Press Alarm 2 Choose Next next alarm to scroll through the alarm list The alarm number and its code are listed on the system lines 3 Make a list of each alarm number to report to the technician 4 Press SPKR or Exit to exit Page 1 10 50 26 May 2007 Company xyz user name station number Charge ...

Page 223: ...On Alarm condition remains but has been examined by the attendant Table of Alarm Types Type of Fault Description Action 60 Data Terminal Ready DTR not sent SMDR printer is malfunctioning and requires service 61 SMDR backup buffer has reached 75 of its capacity Only 25 of the number of records defined system wide can now be accommodated in the space remaining The printer requires immediate service ...

Page 224: ...r where calls are to be forwarded OR Choose Dest to change the destination OR Choose Cancel to cancel the alternate destination 3 Listen for the confirmation tone XfrD N Day Night Transfer toggle feature Press XfrD N to switch from automatic to manual transfer between the various Day Night service modes and back again When set to Auto Transfer a bullet is displayed next to XfrD N When set to Autom...

Page 225: ...tside line access code Possible outside line access codes trunk number trunk group number dial service routing access or another public personal library number and for special purposes station group numbers Special dial codes can be added to the outside dial number see table below NOTE A new number programmed into an existing library number will erase the old number but will save the old library n...

Page 226: ...GTH EXCEEDED and programming will stop Codes Description x Delay dialing by X seconds x 1 to 9 0 Stop dial end of outside or network number 1 Outpulsing wait period during which user is able to dial any number of digits 2 All digits following will be Dial Pulse 3 All digits following will be DTMF 4 Inhibits display for Call Accounting System and key set display 5 Enables display for Call Accountin...

Page 227: ... delete on page 231 Setting the time 1 Press Time 2 Dial the time 4 digits 12 hour clock use leading zeros e g 0805 for 5 minutes after 8 3 Choose AM or PM 4 Choose Set 5 Listen for the confirmation tone Setting the date 1 Press Time 2 Choose Date 3 Dial the date 6 digit format mm dd yy or dd mm yy depending on your system setup Use leading zeros For Example May 26 2006 should be entered as 052606...

Page 228: ... calls by the Auto Guard feature When ASSIGN appears in the display the trunk line is blocked DEASSIGN means the trunk line is in use by the system Auto Guard automatically blocks a trunk when the system detects no dial tone on a trunk When a trunk is Assigned Blocked When a trunk is in ASSIGN status blocked cancel the Auto Guard as follows 1 Choose AutGrd 2 Choose Trunk and dial a trunk number or...

Page 229: ...ice When ASSIGN appears in the display the trunk Dial Service line is blocked DEASSIGN means the trunk Dial Service line is in use by the system After unblocking a trunk Dial Service make an external call on the specific trunk Dial Service If the call goes through the trunk Dial Service is unblocked If the trunk Dial Service is still blocked call the technician and re activate LAR Block If LAR Blo...

Page 230: ...program an outgoing trunk so that the trunk automatically and immediately connects to the system HotDly Hot Trunk Delay is used to program an outgoing trunk to automatically connect to the system after first digit time out when no dialing has taken place IncOnl Incoming Only is used to reserve any trunk for incoming calls only thereby preventing outgoing calls on that trunk OutOnl Outgoing Only is...

Page 231: ...l through the list using 3 Choose Set to activate ASSIGN message appears or Choose Cancel to deactivate DEASSIGN message appears 4 Choose Exit or SPKR to terminate Operating features marked with 1 Choose the feature soft key DIL D DIL N1 DIL N2 RsvdTo 2 Choose Trunk and dial a trunk number or scroll through the list using 3 Choose Dest and dial the destination number or Choose Cancel to cancel fea...

Page 232: ...n your local telephone directory Coral Trunk Number Incoming CO lines ring directly at the following destinations according to Service Mode Outgoing CO Lines Reserved To RsvdTo Power Fail Destination programmed by authorized technician or system administrator DAY DIL D NIGHT 1 DIL N1 NIGHT 2 DIL N2 ...

Page 233: ...llowing pages detail the setup and configuration options Coral Telephony Features page 223 User Definitions Menu page 229 System Definitions Menu page 234 NOTE The SysDef Menu is intended for system administrators or qualified technicians only since changing your phone s setup configuration could cause it to malfunction Consequently this guide only provides an overview of the SysDef menu For infor...

Page 234: ...predetermined number of rings Press AutAns once to activate press again to deactivate When activated a bullet is displayed next to AutAns Page 1 10 50 26 May 2007 Company xyz user name station number Lock Exec COS Sw Setup Trace Page 2 Feature Setup AutAns VP AA VP Rcv ElapTm HeadSt CAUTION Leaving your workstation while Auto Answer is activated will cause your station to answer an incoming call A...

Page 235: ... MM SS format up to 13 hours 12 59 59 NOTE The system may be programmed with a limit on the duration of your external calls Once this limit is reached the call will be automatically disconnected From Idle Press Setup ElapTm once to activate press again to deactivate a bullet is displayed next to ElapTm on the Setup screen and next to ElapTm that is displayed whilst on a call During a call Press El...

Page 236: ...et only at your own FlexSet Save your passcode in a safe place To define your passcode when no passcode is currently defined 1 Press Pascod 2 Enter your new passcode number at the prompt 3 Redial the number to confirm and listen for the confirmation tone To change your passcode 1 Press Pascod 2 Enter your old passcode number at the prompt followed by your new passcode number 3 Redial the number to...

Page 237: ...he confirmation tone To cancel priorities 1 Press dial the cancellation code 8 2 Listen for the confirmation tone To select priorities 1 Select the required destinations by pressing the programmed DSS keys You can program a maximum of six priorities in any order OUTSIDE Line trunk trunk group dial service or routing access LOOP default access code 121 LOOP Originating Only default access code 125 ...

Page 238: ...tion will receive a reorder tone Only a station that has Security override privilege can break into your secured phone Press the Secure toggle switch to activate and again to deactivate A bullet is displayed next to Secure to indicate when the feature is activated DND WP Do Not Disturb Whisper Page is irrelevant on the current version of the phone NOTE Whisper page receiving is not available on th...

Page 239: ...xt to ExHold 2 To cancel Exclusive Hold press ExHold again The message NON EXCL HOLD is displayed MoveSt Auto Set Relocate move station allows you to move your station and all your station s predefined features to a new location See Auto Set Relocate on page 61 IRSS Individual Remote System Services IRSS Freedom enables you to connect an off site non Coral phone such as your home phone or mobile t...

Page 240: ... CALLog Vers Time Ring Setup Option Description Method CALLog Call Log Maintenance enables the definition of several Call Log options The Call Log enables FlexSet IP 280S users to view the last 40 incoming and last 40 outgoing call details See CALL Log on page 230 Vers Software Version is used to view your phone s version Time Time Zone is used to adjust the local time zone of your phone See Adjus...

Page 241: ...ll records NOTE Ensure that you wish to remove these calls from the Call Log before deleting as there is no confirmation message Intrnl Internal enables you to include or exclude internal calls in the log To include internal calls in the log choose Yes To exclude internal calls from the log choose No A bullet appears next to Intrnl if internal calls are included Duplic Duplicate setting includes o...

Page 242: ...ter the name and number as shown in the diagram above Once the Call Log has been viewed this number resets to zero and is hidden OutLin OutLine enables you to set the outside line access code to be dialed when calling numbers from the Call Log The default external access code is 9 At the prompt enter the required outside line access code and choose Save To delete a digit select the digit using the...

Page 243: ...on from the DHCP server Granted the actual time zone offset granted by the system In the example above the Time Zone is two hours ahead of GMT time 2 Press Edit to to adjust the local time zone of the FlexSet IP 280S There are three options Sign Used to toggle between and GMT Auto Used to request the Time Zone definition from the DHCP server Any numbers that were entered are erased and changed to ...

Page 244: ...ntering an hour greater than 12 is ignored The minutes are rounded up to the nearest 15 minute interval 00 15 30 or 45 Press Sign to toggle between and GMT Press Auto to request the Time Zone definition from the DHCP server Any numbers that were entered are erased and changed to dashes and Auto Detect is displayed next to the dashes 4 Press Save to save your changes the time display is adjusted af...

Page 245: ... can refer to the Installation manual The SysDef menu consists of the following menus and options Menus Options IP Params Static Used to enter edit IP addresses and parameters for the FlexSet IP 280S Current Used to view current IP addresses and parameters for the FlexSet IP 280S Operating Mode Zip Tone Configure the FlexSet IP 280S to work in Zip Tone mode Survivability Enable the system survivab...

Page 246: ...ation may or may not ring simultaneously as defined by the system per Boss Group The appropriate line key will flash at all stations set to ring at a specific station the call can be either transferred to any group member or picked up by any group member when not in exclusive hold Any group member can join a conversation by merely pressing the appropriate illuminated line key However only one addi...

Page 247: ...replacing the handset onto its cradle i e hang up Direct Station Selection DSS Permits you to make or transfer a call to an extension by using a defined key DSS can also be used on all accessible system ports Instead of dialing a number this can be done by pressing the programmed key Also provides busy lamp field for programmed stations ELA Group ELA Group is a number of stations up to 32 operatin...

Page 248: ...phone handset from its cradle has the same effect as pressing a preprogrammed LOOP LINE or SPKR fixed key but automatically inhibits the Speakerphone facility Off hook provides the dial tone which then enables you to dial or activate a feature LINE The line key is used for making and receiving calls when the station is defined as a member of a Boss group or an ELA group When several line keys are ...

Page 249: ... A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped and the exchange equipment freed for other users See also Recall Automatic above Transfer Xfer While engaged on a call you can initiate a feature by pressing the XFER Transfer key XFER provides you with a distinctive dial tone which enables you to eithe...

Page 250: ...dialed or keyed by station user in order to gain access to a specific outside line Verified Forced Account Code VFAC A feature that forces the station user to dial a secret authorization account code before accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code If the code is not present dialing is blocked When the code is found dialing is allowed Except...

Page 251: ...re Tone Description Break In Break Out Tone A warning tone received by a station user indicating that a third party has broken into or is leaving breaking out an existing conversation Break In Warning Tone heard during the entire break in period Indicates that a third party is listening not used in North America Busy Tone Tone heard when the destination you have dialed extension or trunk is busy C...

Page 252: ...ard All External Do Not Disturb Messages Waiting Secondary COS Key Click When defined for the FlexSet a tone heard when pressing any button on the dial pad Reorder Tone You hear this tone at your FlexSet if You try to access a denied feature or misdial You have stayed off hook for too long before dialing The station you have called does not answer within the predetermined interval The station you ...

Page 253: ...icating that you may continue dialing VIP Ring Tone A warbling tone heard when receiving a call from a station designated as VIP Enables you to identify an incoming call as a high priority call Voice Paging Tone A warbling tone heard when using the paging facility Whisper Tone Tone heard during a conversation indicating that a Whisper Page is about to be received from a third party The second conv...

Page 254: ...dicates that the feature is inactive or the DSS destination is idle Wink A signal that flashes at a fast rate of 120 pulses per minute 400 100mS Typically indicates that a call is on hold or park normally the telephone does not ring Flashing A signal that flashes at a slow rate of 60 pulses per minute 800 200mS Typically indicates that a call is pending in most cases the station will also ring Ste...

Page 255: ...destination notify system administrator 4 send special information tone 5 misdialed trunk prefix 6 channel unacceptable notify system administrator 7 call awarded and being delivered in an established channel no action 8 prefix 0 dialed but not allowed 9 prefix 1 dialed but not allowed 10 prefix 1 dialed but not required 11 more digits received than allowed 16 normal clearing message displayed as ...

Page 256: ...ing user clearing 27 destination out of order call later 28 invalid format address incomplete check number and call again 29 facility rejected notify system administrator 30 response to status inquiry 31 normal unspecified no action 33 circuit out of order 34 no circuit channel available call later 35 destination unattainable 37 degraded service 38 network out of order wait and call later 39 trans...

Page 257: ...ked 47 resource unavailable unspecified notify system administrator 49 quality of service not available notify system administrator 50 requested facility not subscribed notify system administrator 51 reverse charging not allowed 52 outgoing calls barred 53 outgoing calls barred within GUG 54 incoming calls barred 55 incoming calls barred within GUG 56 call waiting not subscribed 57 bearer capabili...

Page 258: ...ge not implemented 69 requested facility not implemented notify system administrator 70 only restricted digital information bearer capability is available notify system administrator 79 service or option not implemented unspecified notify system administrator 81 invalid call reference value notify system administrator 82 channel does not exist 83 a suspended call exists but this call identity does...

Page 259: ...r 93 mandatory information element is missing notify system administrator 95 invalid message unspecified notify system administrator 97 message type non existent or not implemented notify system administrator 98 message not compatible with call state or messages type non existent or not implemented notify system administrator 99 information element non existent or not implemented notify system adm...

Page 260: ...1 protocol error unspecified notify system administrator 112 type of protocol not available 113 ISUP not available 127 interworking unspecified notify system administrator If the message returns frequently notify your system administrator Cause CODE MEANING ACTION ...

Page 261: ...S has not been correctly defined in the Class of Service COS Notify your system administrator IP Address not Legal The static Self IP Address defined in the FlexSet IP 280S is invald Notify your system administrator DNS Server Address is missing The DNS Server IP Address was not provided by the DHCP Server There is no DNS Server defined in the FlexSet IP 280S Notify your system administrator NO ME...

Page 262: ...onnect to the DHCP server upon keyset initialization If the message persists indicates that there is no response from the DHCP server If there is no connection to the network check the connection to the LAN PC and then reboot If the problem persists notify your system administrator that there is a problem with the DHCP server functionality DHCP server is inactive on the network Trying DNS server F...

Page 263: ...format BG XXX for example Fwd and BG Fwd where Fwd is the standard feature and BG Fwd is the boss group feature Source This is the route taken using the soft keys to reach this soft key message Feat corresponds to the idle state or Featrs Call corresponds to the FlexSet state during a call ongoing ringing etc Feature Code The feature code is the default code numbering plan that is used to operate ...

Page 264: ...nference Call page 187 AcctCd Feat Call 1990 Account Code page 54 ACDBsy AcdUcd 1746 Used by the Attendant to define Max Calls Waiting for Busy ACD Group page 56 AcdUcd Feat MENU ACD UCD Hunt Groups CallWt LoadID LogI O PrmLog RlsRsm RlsUCD WrapTm WrapCd ACDBsy page 56 Add Redial AutRdl 178 Auto Redial Add number to the list page 164 AddOn GpCall 1449 Group call Temporary Add on Group Call page 11...

Page 265: ...t Charge Reset for all stations page 207 AM Remind WakeUp System Time aWake 2 Used to set time to AM between midnight and noon page 216 aRmSts Feat MENU Attendant Room Status options RmSts0 RmSts1 RmSs14 RmSs15 page 196 aTrace Feat MENU Attendant Call Trace On Off Print page 201 ATT To System 146 Alternate Attendant Destination page 211 AutAns Setup 138 Auto Answer on off page 222 AutGrd Tk Set 19...

Page 266: ...Forward Busy No Answer page 70 BNA E Fwd 17705 Call Forward Busy No Answer for External calls page 70 Both UsrDef CALLog Delete Delete BOTH incoming and outgoing calls page 229 Brk In Call 124 hf 3 Break In page 35 Brk In Call 124 hf 3 Do Not Disturb Override page 98 Broker Call 122 Xfer when COS Broker Call page 186 BsyOut Tk Set 155 Trunk Busy Out page 217 Busy Fwd 140 Call Forward Busy page 70 ...

Page 267: ...dUcd 1982 ACD Calls Waiting Display page 56 CampOn Feat 176 Camp On Call Back page 81 CampOn Call 176 hf 2 CampOn Call Back appears when calling a port page 81 CanAll Redial AutRdl 178 Auto Redial Cancel All numbers page 164 Cancel 10 0 Cancel page 83 CanPri Redial AutRdl 9 Auto Redial 178 Cancel Priority page 164 Change AcdUcd ACDBsy 11 1 Max Calls Waiting for Busy ACD Group 1746 page 56 Char Dir...

Page 268: ...chover page 90 Date System Time 188 Time Date Set Date page 211 Day N1 System 185 Day Night1 Service Mode Select page 211 Day N2 System 184 Day Night2 Service Mode Select page 211 Delete CALLog Delete call records page 74 DelPrt GpCall AddOn 1449 Delete Participant from Group Call page 118 Dest Call 1322 Exclude Destination Split Call page 183 Dest Pickup 180 77 Call Pickup Directed Destination pa...

Page 269: ...unk Direct In Line at Night2 service page 217 Dir Dir 9 Directory 1994 Access the personal directory subset only page 95 Dir Feat 1994 Directory phones page 91 Direct Pickup 180 77 Call Pickup Directed Destination page 77 DND Feat 145 Do Not Disturb or Attended Unattended for Attendant page 98 DND St Set 1999 Station Do Not Disturb page 208 DNDOvr Call 124 hf 3 Do Not Disturb Override page 98 DND ...

Page 270: ...psed Time Display on off page 222 Enable Redial AutRdl 178 Auto Redial Activate page 164 Esc CALLog N A Escape Terminate or Release page 74 Exec Feat 170 Executive Privilege page 107 ExHold Setup 187 Boss Group Exclusive Hold on off page 222 Exit N A Terminate or Release Exit CnfIns 1983 Conference View Release Exit page 89 Extern UsrDef CALLog Outside line access code needed to access external tr...

Page 271: ...5 FlexiC Feat MENU FlexiCall Remote Destination options All Extern Intern page 108 Fllw E Fwd 17713 Follow me for External calls page 70 FllwMe Fwd 189 Follow Me page 70 FlshTk Call 150 Flash On Trunk Calibrated Opening page 41 FlshTk Setup PrvLib Codes 9 Private Library 193 Flash On Trunk Calibrated Opening page 175 FrcRls Call 123 Forced Release page 35 FrcRls CnfIns 11 1 Conference View Release...

Page 272: ...p 181 76 Call Pickup Group page 77 GrpRel GpCall 1447 Group Call Release the entire group page 125 HeadSt Setup 1302 Head Set Only on off page 222 Hold Feat Call 171 Call Hold page 129 HotDly Tk Set 161 Trunk Hot Delayed page 217 HotDly St Set 182 Station Hot Delay page 208 HotImm Tk Set 160 Trunk Hot Immediate page 217 HotImm Tk Set 166 Station Hot Immediate page 208 IdCtrl Feat 1444 Caller ID Co...

Page 273: ...te System Services page 222 Lang Setup 1328 Language Multilingual Display page 222 LAR Tk Set 1979 Look Ahead Routing Block page 217 Last Redial 143 Last Number Redial page 164 Lib System PubLib 194 Public Library Library Number page 211 Lib Setup PrvLib 193 Private Library Used to enter specific Private Library number page 175 Line Call 126 Line for Boss Group Programmed key Line Boss Group page ...

Page 274: ...page 138 MsgCan Feat Msg 1440 Message Cancel page 138 Msg Wt Feat Msg Call 156 Attendant Message Waiting when calling a station or from idle page 140 Mute Call 1320 Mute Microphone page 141 Name Dir 5 Directory 1994 Toggle between number and name of your contact page 95 Name CALLog N A Used to display the party name instead of the number page 74 New Dir 1 Directory 1994 Personal Add a new entry pa...

Page 275: ...96 Number Dir 5 128 Directory 1994 Toggle between name and number of your contact BckSpc Name Save Dial Exit page 95 Number CALLog N A Used to display the party number instead of the name page 74 Number Call 128 Display port Number instead of port Name for a system wide period of time OCC Call 127 Send Tones DTMF for OCC Other Common Carriers page 142 On Off Trace 1740 Malicious Call Trace on off ...

Page 276: ...age 142 Park Feat Call 183 7 79 Call Park page 150 Parti CnfIns 1983 Conference View Release Conference Participant page 89 Pascod Setup 179 Passcode Change page 222 Pause Setup PrvLib MENU Options for Delay Dialing X seconds in Private Library 193 1 sec 2 sec 3 sec 4 sec 9 sec page 175 Pickup Feat MENU Pickup options to answer a ringing call Direct Group Night page 77 PM Remind WakeUp SystemSys T...

Page 277: ...age 222 PrmLog AcdUcd 1442 ACD Primary Log In page 56 ProgKy Setup 139 Programming Key page 222 PrtRel GpCall 1446 Group call Release of a Participant page 124 PrvLib Setup 193 Programming Private Library page 175 PubLib System 194 Programming Public Library page 211 Pulse Setup PrvLib Codes 2 Private Library 193 Dialing Pulses page 175 Redial Feat MENU Redial Number options Last Saved AutRdl page...

Page 278: ... RLS Resume all page 56 RlsUCD AcdUcd 1991 UCD Release Resume page 56 RmSts0 RmSs15 RoomSt 7026 7041 Room Status and Canned Message 0 15 page 169 RmSts0 RmSs15 aRmSts 7010 7025 Attendant Room Status and Canned Message 0 15 page 202 RoomSt Feat MENU Room Status and Canned Message options RmSts0 RmSts1 RmSs14 RmSs15 page 169 RstAll Redial AutRdl 178 Auto Redial Restart All page 164 Rstrct St Set 154...

Page 279: ...er 2nd Ring page 31 Series Call 195 Series Call page 41 SltMon Feat MENU Silent Monitoring options S Mon1 S Mon2 page 172 Snooze Call 4 On receiving Reminder and Wakeup Calls Snooze page 168 Source Call 1321 Exclude Source Split Call page 183 Space Dir 4 Directory 1994 Personal Insert a space between words page 95 Spk Hs Call 1323 Handset Speaker page 18 St Set Feat MENU Station Features Setup Att...

Page 280: ...n Attendant features page 193 StopDl Call 130 Stop Dial page 36 StRmGp Enter Station Room Group in Attendant features page 193 System Feat MENU System Features Setup Attendant only Alarm ATT To XfrD N Day N1 Day N2 PubLib Time page 211 Time System 188 Time Date Set page 211 Time aFwd 1984 Attendant Call Forward Timed page 196 Time Fwd 1985 Call Forward Timed page 70 Time BG Fwd 1984 Boss Group Cal...

Page 281: ...e Feat MENU Malicious Call Trace options On Off Print page 137 TrkGp Tk Set Enter Trunk Group in Attendant features page 217 TrmOnl St Set 152 Station Terminating Only page 208 Trunk Tk Set Enter Trunk Dial Number in Attendant features page 217 UpCase Dir N A Directory 1994 Personal Toggle between lowercase and uppercase characters page 95 Vers UsrDef FlexSet IP Software Version page 229 VP AA Set...

Page 282: ...WhspPg Feat Call 1744 Whisper Page Announcing page 191 WrapCd AcdUcd 1977 ACD Wrap Up Code page 56 WrapTm AcdUcd 1976 ACD UCD Wrap Up Time page 56 Xfer Call 122 Transfer Hookflash page 181 XfrD N System 1993 Day Night Transfer Auto Manual page 211 Soft Key Source Default Feature Code What it Means Reference ...

Page 283: ...Fax 972 3 9262310 Visit us at our website http www tadirantele com Email coral tadirantele com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Coral FlexSet IP 280S FlexSet Version 3 Coral Version 15 5 User Guide Coral IPx and Coral FlexiCom 1st Edition 2FW 200 TM ...

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